One day in the life of RSM@ CCVM and RCPL : One day in the life of RSM@ CCVM and RCPL Presented By:
Adnan Ashiq The voice of Standard Charted… Courtesy:
All Team members of sales Team Slide 2: Monday morning: 7:30 am…..
Energetic, excited with lots of questions in my mind
8:30 am Work Starts….. (that’s early ?, isn’t it?)
All set to spend a day with one of the voices of Standard Chartered One Bank One Family; Adnan Ashiq (RSM– CCVM,RCPL Central). Slide 3: Adnan Ashiq (RSM RCPl,CCVM) Slide 4: Quality Sales round the clock Here, life never stops… The Sales Department Lahore About The RSM : About The RSM Takes average more than 100 escalated files per day and completes about 22 activities in work load…
Manages a team of 119 young and energetic DSR’s and PFC’s, and 4 Specialist team leaders
Ensures service level, product knowledge, standards are maintained
Quality Customers brings on the board
Always on the go…. RSM (CCVM,RCPL) with their team leadersAlways on the toes… : RSM (CCVM,RCPL) with their team leadersAlways on the toes… Day starts with The Daily Clinic by sales team…sharing the latest Information standard updates, product Knowledge and daily Target : Day starts with The Daily Clinic by sales team…sharing the latest Information standard updates, product Knowledge and daily Target Half an hour before going to Market: Presence in the Daily Clinic Slide 8: spares one hour daily for live calls monitoring to ensure team calls quality Ensuring each team member’s filling file properly Ensuring on time team login and remove the discrepancies Slide 9: A true leader is always concerned….
Guiding the team to resolve discrepancies and quality work … Daily performance evaluations… updating notice board at day end : Daily performance evaluations… updating notice board at day end GL are reporting team stats to TL Slide 11: Evaluating team Performance by daily sales report. I was also curious and wanted to know how she/he was making an appointment with customers. Slide 12: The way they help each other should make us proud that we have established a culture of sharing and caring. That’s why we call it Standard Chartered One Bank One Family!!! We came to the concluding daily team session…? : We came to the concluding daily team session…? At the end of the day: Time to go home—at least officially… . Ah! Left an excuse note for vacating the station not on time. Untiring Efforts = Quality Customers!!!TL’s and Support Team Lahore : Untiring Efforts = Quality Customers!!!TL’s and Support Team Lahore Standard chartered One Bank One Family Support staff : Support staff Slide 16: A token of thanks to all the voices of
One bank One family
Lets grow together