Soft Skills Presentation

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GERMAN CROSS CULTURE COMMUNICATION Presented By: Presented To: Satendra Kumar Sharma Prof. Roopsi Bhardwaj Rajkumar Tiwari Saurabh Shukla Archana Yadav Jitendra Tiwari Devendra Singh Neelima Ganju

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Location: Central Europe Capital : Berlin Climate : temperate and marine; cool, cloudy, wet winters and summers; occasional warm mountain wind Population : 82,424,609 (July 2004 est .) Religions : Protestant 34%, Roman Catholic 34%, Muslim 3.7%, unaffiliated or other 28.3% Government : federal republic INTRODUCTION - GERMANY

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Religion in Germany

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German Communications German is the official language. Approximately ninety-nine percent of the population speaks German. However, there are several different dialects in the various regions . Germans love to talk on the telephone. While important business decisions are not made over the phone, expect many follow up calls or faxes. Germans guard their private life, so do not phone a German executive at home without permission. Titles are very important to Germans. Do your best to address people by their full, correct title, no matter how extraordinarily long that title may seem to foreigners. This is also true when addressing a letter.

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German’s communication style Germany is filled with different types of people. There are approximately 7 million foreign people called themselves as ‘guest workers ’. Most of them are Turks; they were invited by Germany around 50’s and 60’s to be labors . Other ethnics that exist in Germany are Danish minority who lives in the north, and a small Slavic minority known as the Sorbs lives in eastern Germany . Germans are well known for their strong cultural value in business among other European countries. Communications are very explicit, they believe that they solve their problem by explicitly speak up their thoughts.

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Continued……. B etter to be able to speak German when dealing with Germans, as they are strong in their culture. In business situations, shake hands at both the beginning and the end of a meeting is really important. Age takes precedence over youth. If you are in a group setting, the eldest person enters first. Europeans has similar interpretation of silence with Americans . For Asians, silence is gold, but for Europeans, silence interprets uncertainty and negativity towards an action. Technology is one of the major concerns for the Germans .

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German Society & Culture A Planning Culture In many respects, Germans can be considered the masters of planning. This is a culture that prizes forward thinking and knowing what they will be doing at a specific time on a specific day. Careful planning, in one's business and personal life, provides a sense of security. Rules and regulations allow people to know what is expected and plan their life accordingly. Once the proper way to perform a task is discovered, there is no need to think of doing it any other way. Germans believe that maintaining clear lines of demarcation between people, places, and things is the surest way to lead a structured and ordered life.

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Meeting Etiquette Greetings are formal. A quick, firm handshake is the traditional greeting. Titles are very important and denote respect. Use a person's title and their surname until invited to use their first name . In general, wait for your host or hostess to introduce you to a group. When entering a room, shake hands with everyone individually, including children.

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Gift Giving Etiquette If you are invited to a German's house, bring a gift such as chocolates or flowers. Yellow roses or tea roses are always well received. Do not give red roses as they symbolize romantic intentions. Do not give carnations as they symbolize mourning. Do not give lilies or chrysanthemums as they are used at funerals. If you bring wine, it should be imported, French or Italian. Giving German wines is viewed as meaning you do not think the host will serve a good quality wine. Gifts are usually opened when received

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Dining Etiquette If you are invited to a German's house: Arrive on time as punctuality indicates proper planning. Never arrive early. Never arrive more than 15 minutes later than invited without telephoning to explain you have been detained. Send a handwritten thank you note the following day to thank your hostess for her hospitality.

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Business Meeting Etiquette Appointments are mandatory and should be made 1 to 2 weeks in advance. Letters should be addressed to the top person in the functional area, including the person's name as well as their proper business title. If you write to schedule an appointment, the letter should be written in German. Punctuality is taken extremely seriously. If you expect to be delayed, telephone immediately and offer an explanation. Meetings are generally formal. Initial meetings are used to get to know each other. Meetings adhere to strict agendas, including starting and ending times. Maintain direct eye contact while speaking.

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Business Negotiation Do not sit until invited and told where to sit. There is a rigid protocol to be followed. Germany is heavily regulated and extremely bureaucratic. Germans prefer to get down to business and only engage in the briefest of small talk. They will be interested in your credentials. Make sure printed material is available in both English and German. Contracts are strictly followed. Business is hierarchical. Decision-making is held at the top of the company. Final decisions are translated into rigorous, comprehensive action steps that you can expect will be carried out to the letter. Avoid confrontational behavior or high- pressure tactics.

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Dress Etiquette Business dress is understated, formal and conservative. Men should wear dark coloured conservative business suits. Women should wear either business suits or conservative dresses. Do not wear ostentatious jewelry or accessories .

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German Behavior German citizens do not need or expect to be complimented. In Germany, it is assumed that everything is satisfactory unless the person hears otherwise. Germans are strongly individualistic . Germans do not like surprises. Sudden changes in business transactions, even if they may improve the outcome, are unwelcome. Business is viewed as being very serious, and Germans do not appreciate humor in a business context. In business meetings, age takes precedence over youth. If you are in a group setting, the eldest person enters first.

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German Appearance Business dress in Germany is very conservative. Businessmen wear dark suits; solid, conservative ties, and white shirts. Women also dress conservatively, in dark suits and white blouses. Chewing gum while talking to someone is considered rude. Don't be surprised if occasionally you see a fashion statement with white socks being worn with a dark suit.