ISO_Quality Manual

ISO 9001:2008 Quality Management Systems: 

ISO 9001:2008 Quality Management Systems

AGENDA: 

AGENDA Introduction What is ISO? ISO Family Certification & Registration Benefits What is QMS? Quality Manual Importance of Documentation Quality Manual Outline Facts Certification Audit Procedure Action Items

INTRO: 

INTRO Every organization would like to improve the way it operates A quality management system gives you the framework you need to monitor and improve performance in any area you choose. ISO 9001 is the world’s most established quality framework, currently being used by over ¾ million organizations in 161 countries. It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.

WHAT is ISO?: 

WHAT is ISO? ISO is a standard for Quality Management System ISO 9001:2008 is a model for a Quality management system

What is ISO?: 

What is ISO? The term ‘ISO’ actually stands for the ‘International Organization for Standardization’ The Organizations short name was taken from the Greek word “isos”, meaning “equal”.

ISO Family: 

ISO Family ISO 9000:2005 Consists of 3 areas ISO 9000:2005 – Quality Management Systems-Fundamentals and Vocabulary ISO 9001:2008 – QMS – Requirements (required for certification) Management Responsibility Resource Management Product/Service realization Measurement, analysis, improvement ISO 9004:2009 – QMS – Gu idelines for performance improvement

Certification and Registration: 

Certification and Registration Certification is known as Registration in some countries An Independent, external body has audited an organizations management system and verified that it conforms to the requirements specified in the standard (ISO 9001). ISO does not carry out certification and does not issue or approve certificates .

Benefits: 

Benefits The major reason why many companies want ISO 9001 certification is that they want to portray themselves as a worthy company to do business with, many of them do not really realize the benefits (some direct and others indirect): Direct Benefits: • Improved customer satisfaction; • Improved quality of products and services; • Employees satisfaction and more commitment to the organization; • Better management and a more effective organization; • Improve relations with suppliers; • Improved promotion of corporate image.

Benefits: 

Benefits Indirect Benefits: It helps companies to • Review business goals, and assess how well the organization is meeting those goals; • Identify processes that are unnecessary or inefficient, and then remove or improve them; • Review the organizational structure, clarifying managerial responsibilities; • Improve internal communication, and business and process interfaces; • Improve staff morale by identifying the importance of their output to the business, and by involving them in the review and improvement of their work.

What is QMS?: 

What is QMS? QMS – Interconnected processes that are used to manage a business. Basic Requirements of a Quality Management System Able to offer products and services that satisfy a customer’s expectations; Agree with the relevant standards and specifications of a contract; Available to provide products and services at competitive prices; Supply deliverables at a cost that will still bring a profit to that organization

QMS Principles: 

QMS Principles Any organization can benefit from implementing ISO 9001 as its requirements are underpinned by 8 management principles:

Quality Manual: 

Quality Manual A Quality Manual is the main, top-level document which establishes the quality policies and objectives of an organization. It describes our intent to establish a QMS with an emphasis on continual improvement. The Quality Manual is at the very heart of an organization's QMS and describes the interrelationships between : Process, Quality Procedures and Work Instructions

Quality Manual: 

Quality Manual

What will a Quality Manual provide to a company?: 

What will a Quality Manual provide to a company? Overall it provides evidence of what specific controls are implemented to ensure product/service quality. Who will benefit ? Customers Suppliers Employees The Company ISO

The Importance of Documentation: 

The Importance of Documentation

4 Levels of Documents: 

4 Levels of Documents

So, what exactly do we find in a typical Quality Manual?: 

So, what exactly do we find in a typical Quality Manual? You might just find things like…

Quality Manual Outline: 

Quality Manual Outline Introduction Policy and Objectives Definitions Quality System Organization Authority and Responsibilities Compliance Internal Review and Audit Documentation and Change Purchasing Inspection and Testing Training

Some Facts: 

Some Facts ISO 9001 certification cost is tax deductible(“Cost incurred by a taxpayer to obtain, maintain, and renew ISO 9000 certification are deductible as ordinary and necessary business expenses under section 162 of the Code”) Getting Compliance/Certification does increase sales by 4% Customer satisfaction increase by 8%.

Initial Certification Audit PROCEDURE: 

The assessment process for achieving certification consists of a two stage Initial Certification Audit as follows: Stage 1 – the purpose of the auditor visit is to confirm the readiness of the organization for full assessment. Stage 2 – the purpose of the auditor visit is to confirm that the quality management system fully conforms to the requirements of ISO 9001:2008 in practice. Initial Certification Audit PROCEDURE

Action ITEMS: 

Presentation on ISO 9001:2008 importance to our Internal Teams. Finalize the Internal Auditor which suits to our Organization. Set and start implementing the standards and procedures to comply with ISO. Target timeline to acquire ISO 9001:2008 certification is JULY 2012 . Action ITEMS

Auditors List: 

BIS (Bureau of Indian Standards) – Founder member of ISO and BIS represents India , in ISO NQA (Bangalore) NQAQSR (New Delhi) Smart Edge Consulting (Hyderabad) TUV Sud South Asia (Hyderabad) Auditors List

PowerPoint Presentation: 

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