Stew Liff VPM Project

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VA REGIONAL OFFICELos Angeles : 

1 VA REGIONAL OFFICELos Angeles VISUALS FOR VETERANS PROGRAM

Workforce : 

2 Workforce Pay is 45% below private sector Many commute 50-100 miles each way Low education levels 10% are deaf, blind or retarded 10 employees are over 70, 3 below 30 In 5th year of a hiring freeze

Veterans Perspective in Mid-90’s : 

3 Veterans Perspective in Mid-90’s Percent Who Had a Claim Granted - 1996

Veterans Perspective in Mid-90’s : 

4 Veterans Perspective in Mid-90’s Percent Who Said VA’s Evaluation was Fair or Somewhat Fair - 1996

Veterans Perspective in Mid-90’s : 

5 Veterans Perspective in Mid-90’s Percent Who Were Very or Somewhat Satisfied With the Handling of their Claim-1996

Slide 6: 

6 THE CHALLENGE: How can we connect our employees to the Mission? THE APPROACH: Visual Management

Slide 7: 

7 MISSION VISION CORE VALUES

Slide 8: 

8

Slide 9: 

9

Slide 10: 

10 VA Regional Office Los Angeles

REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 : 

11 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994

REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 : 

12 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994

REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 : 

13 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994

Current RO Environment : 

14 Current RO Environment

Current RO Environment : 

15 Current RO Environment

Slide 16: 

16 VA Regional Office Los Angeles

Slide 17: 

17 F A C E S O F V E T E R A N S

Slide 18: 

18

MILITARY AND VETERANS’ PICTURES : 

19 MILITARY AND VETERANS’ PICTURES

THE BUNKER“The Veteran’s Experience” : 

20 THE BUNKER“The Veteran’s Experience”

THE STORY OF LA’S VETERANS : 

21 THE STORY OF LA’S VETERANS

CIVIL WAR CANNON EXHIBIT : 

22 CIVIL WAR CANNON EXHIBIT

Slide 23: 

23 U-2 COCKPIT HUEY HELICOPTER COCKPIT

Hall of Heroes : 

24 Hall of Heroes Living California Medal of Honor Recipients

PRIVATE REFLECTION AREAS : 

25 PRIVATE REFLECTION AREAS Families of Veterans

PRIVATE REFLECTION AREAS : 

26 PRIVATE REFLECTION AREAS Vietnam Veterans Memorial

Slide 27: 

27 PRIVATE REFLECTION AREAS Field Hospital

Slide 28: 

28 PRIVATE REFLECTION AREAS Prisoner of War (POW)

Slide 29: 

29 History of America’s Wars Displays History of Veterans’ Benefits Displays

Slide 30: 

30 Veteran Cut-out Displays

Slide 31: 

31 Veteran’s Art Gallery

Slide 32: 

32 LA CHILDREN’S CARDS TO VETERANS

Slide 33: 

33 Movies About Veterans

Slide 34: 

34 VA Regional Office Los Angeles

Slide 35: 

35 WAR ROOM

Slide 36: 

36 WORK IN THE PIPELINE

Slide 37: 

37 Team Data Video Display Monitors INFORMATION DISPLAYS FOR TEAMS

Slide 38: 

38 VA Regional Office Los Angeles

Slide 39: 

39 Posting of Individual Performance

Slide 40: 

40 INDIVIDUAL REPORT CARDS

Slide 41: 

41

Slide 42: 

42

Slide 43: 

43 EMPLOYEE GALLERY

Slide 44: 

44 EMPLOYEE WALL OF FAME Honoring Employees of the Quarter

Slide 45: 

45 RO THANK YOU CARD

Employee Lottery System : 

46 Employee Lottery System

Slide 47: 

47 VA Regional Office Los Angeles

Slide 48: 

48 TV Monitors-Group Goals

Slide 49: 

49 QUARTERLY EMPLOYEE AWARD CERTIFICATES

Slide 50: 

50 VA Regional Office Los Angeles

Slide 51: 

51 Percent Who Had a Claim Granted Los Angeles Regional Office Results

Slide 52: 

52 Percent Who Said VA’s Evaluation was Fair or Somewhat Fair Los Angeles Regional Office Results

Slide 53: 

53 Results Percent Who Were Very or Somewhat Satisfied With the Handling of their Claim Los Angeles Regional Office

Slide 54: 

54 Results

Slide 55: 

55 Results

Slide 56: 

56 Results

Slide 57: 

57 Results