verbal and Nonverbal communication

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Slide 1:

1 5: Interpersonal Nonverbal

Slide 2:

2 The words we use Bodily actions and vocal qualities that typically accompany a verbal message Verbal Communication Nonverbal Communication

Characteristics of Nonverbal Communication:

3 Characteristics of Nonverbal Communication Intentional or unintentional Ambiguous Primary Continuous Multichanneled

Functions of Nonverbal Communication:

4 Functions of Nonverbal Communication To provide information To regulate interaction To express or hide emotion and affect To present an image To express power and control

Slide 5:

5 Regulate Interaction Facial expressions or gestures that are used to control or regulate the flow of a conversation Microsoft Photo

Express Emotion or Affect:

6 Express Emotion or Affect Facial expressions and gestures that augment the verbal expression of feelings Microsoft Photo

Types of Nonverbal Communication:

7 Types of Nonverbal Communication Kinesics Paralanguage Vocal interferences Spatial Usage Self-presentation cues Everything except the words!


8 Kinesics Eye Contact Facial expressions Emoticons Gesture Posture Touch


9 Touch Touching and being touched are essential to a healthy life Touch can communicate power, empathy, understanding Microsoft Photo


10 Paralanguage Pitch Volume Rate Quality Intonation

Vocal Interferences:

11 Vocal Interferences Extraneous sounds or words that interrupt fluent speech “uh,” “um” “you know,” “like” Place markers Filler

Spatial Usage:

12 Spatial Usage Proxemics Intimate distance Personal distance Social distance Public Distance Territory Artifacts

Personal Space at Work :

13 Personal Space at Work Your office Your desk A table in the cafeteria that you sit at regularly Microsoft Photo

Color Influences Communication:

14 Color Influences Communication Yellow cheers and elevates moods Red excites and stimulates Blue comforts and soothes In some cultures black suggests mourning In some cultures white suggests purity

Self-Presentation Cues:

15 Self-Presentation Cues Physical Appearance Endomorph Mesomorph Ectomorph Time (Chronemics) Monochronic Polychronic Olfactory Communication


16 Self-Presentation What message do you wish to send with your choice of clothing and personal grooming? Microsoft Photo


17 Time How do we manage and react to others’ management of time duration activity punctuality Microsoft Photo

Cultural and Gender Variations:

18 Cultural and Gender Variations Kinesics Haptics Paralanguage Proxemics and Territory Olfactory Communication

Slide 19:

19 Nonverbal Signals Vary from culture to culture Microsoft Photo

What does this symbol mean to you?:

20 What does this symbol mean to you? In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger - Atlantic Committee for the Olympic Games

Improving Nonverbal Communication Skills:

21 Improving Nonverbal Communication Skills When sending messages Be conscious of nonverbal behavior Be purposeful in use of nonverbals Make sure nonverbals are not distracting Match verbal and nonverbal communication Adapt to the situation

Improving Nonverbal Communication Skills:

22 Improving Nonverbal Communication Skills When receiving messages Don’t automatically assume Consider gender, culture and individual differences Pay attention to all aspects of nonverbal communication Use perception checking

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