Communication Skills - Copy - Copy

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COMMUNICATION SKILL

OBJECTIVES : 

OBJECTIVES Define Communication Function and Purpose of Communication Process of Communication Barriers of Communication Types of Communication Communication Tools Communication in Organization Interpersonal Communication

WHAT IS COMMUNICATION: 

WHAT IS COMMUNICATION “ IT IS PROCESS OF TRANSFER OF INFORMATION FROM SENDER TO A RECEIVER WHO UNDERSTANDS THE MESSAGE FROM THE SENDER” SENDER RECEIVER MESSAGE

FUNCTION AND PURPOSE OF COMMUNICATION: 

FUNCTION AND PURPOSE OF COMMUNICATION Communication Links People Together To Strengthen Relationship Who believes in a Common Cause Communication Effect Change / Bring Change Communication Lead to New Action

COMMUNICATION PROCESS MODEL: 

COMMUNICATION PROCESS MODEL

BARRIERS OF COMMUNICATION: 

BARRIERS OF COMMUNICATION Physical Barriers Lack of Planning Un-Clarified Assumptions Semantic Distortion Poor Expression Poor Listening Poor Understanding Interpersonal Relation

TYPES OF COMMUNICATION: 

TYPES OF COMMUNICATION Communication with words Verbal Communication Communication without words Non-Verbal Communication

VERBAL COMMUNICATION: 

VERBAL COMMUNICATION Oral Communication Written Communication

NON-VERBAL COMMUNICATION: 

NON-VERBAL COMMUNICATION Different Tone Body Language Gestures Eye Contact Facial Expressions

COMMUNICATION TOOLS: 

COMMUNICATION TOOLS Speaking Skill Writing Skill Listening Skill Sound Modulation Body Language

COMMUNICATION IN ORGANIZATION: 

COMMUNICATION IN ORGANIZATION INTERPERSONAL COMMUNICATION WRITTEN COMMUNICATION

INTERPERSONAL COMMUNICATION: 

INTERPERSONAL COMMUNICATION BETWEEN MANAGEMENT AND DEPARTMENT INTER DEPARTMENT INTRA DEPARTMENT

FLOW OF COMUNICATION: 

FLOW OF COMUNICATION Top down Approach Down Top Approach Parallel Approach

WRITTEN COMMUNICATION: 

WRITTEN COMMUNICATION MEMOS CIRCULARS NOTICES MINUTES

SUGGESTIONS FOR WRITTEN COMMUNICATION: 

SUGGESTIONS FOR WRITTEN COMMUNICATION Write in formal manner, but reserved Should be specific Convey the required message Supported by Evidence Not emotionally charged Conclusion should be clear Conveyed properly to the receiver

COMMUNICATION IS ESSENTIAL FOR SURVIVAL AND EXISTENCE: 

COMMUNICATION IS ESSENTIAL FOR SURVIVAL AND EXISTENCE SO COMMUNICATION SHOULD BE EFFECTIVE, FAIR AND PROPER

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