BBA#3

Quality: 

Quality It is the degree of excellence, relative nature or kind or character Quality means “products that are manufactured exactly to specifications” It also refers to “products & services that totally satisfy our customer needs &expectation in every respect on a continuous basis

Factors Affecting Quality: 

Factors Affecting Quality Market Money Men Materials Machines Management Motivation

Quality Control: 

Quality Control It refers to operational techniques & activities which sustain the quality of the product or service that will satisfy the given customer needs. It aims at maintaining quality of goods at each stage of the manufacturing process so as to make possible early detection of errors rather than detecting the errors at the end of the production cycle where faulty products may have to be either discarded or reworked

Designing A Quality Control System: 

Designing A Quality Control System Identify the areas of Inspection Inspection of raw materials Inspection of work-in-progress Inspection of finished goods Determine the type of measurement Measurement by variable Measurement by attribute Determine the degree of inspection 100% Inspection Sample Inspection Determine who will do the inspection

Objectives Of Quality Control : 

Objectives Of Quality Control To establish quality standards for the product & process which are capable of being achieved. To lay down standards of measurement which will facilitate manufacture of products. To analyse the performance so as to detect and correct deviations beyond the acceptable range of errors. To find out causes of deviation to avoid their recurrence

Importance Of Quality Control : 

Importance Of Quality Control It helps in detecting errors prior to final production of outputs It helps in promoting quality improvement efforts that encourage joint participation of workers & management across all levels & functional areas It helps in improving company’s image in the national & international markets & society at large

Effective Quality Control : 

Effective Quality Control Define quality control being sought in terms of company’s objectives Cooperation amongst manufacturing & operative personnel Cost-of-quality reporting Search for potential source of difficulties Conduct a pilot or an experimental run

Techniques / Methods Of Quality Control : 

Techniques / Methods Of Quality Control Inspection Statistical Quality Control

Techniques Of Statistical Quality Control : 

Techniques Of Statistical Quality Control Acceptance Sampling Process Control Methods/ Process Sampling

Total Quality Management (TQM): 

Total Quality Management (TQM) TQM is the management of quality, totally & fully in all respects, small areas and all activities of organisation, right from top to bottom TQM refers to organisation’s long-term commitment to the continuous improvement of quality throughout the organisation, and with the active participation of all members at all levels to meet & exceed customer expectations. It aims at continuous improvement of organisation & focuses primarily on total satisfaction of consumers, both internal & external.

Nature Of TQM: 

Nature Of TQM Strategic Commitment Teamwork Customer Satisfaction Continuous Improvement Prevention Materials, technological and methods Improvement tools

Tools / Techniques Of TQM : 

Tools / Techniques Of TQM Management Methods Analytical Methods Idea Generation Data Collection, Analysis and Display

TQM Model: 

TQM Model

Steps To Implement TQM: 

Steps To Implement TQM The Plan-Do-Check-Act cycle or the PDCA cycle. The steps in the PDCA cycles are implemented as follows: Plan Do Check Action

Benefits Of TQM: 

Benefits Of TQM Helps to satisfy customer demand & justifies the existence of a bznz organisation Helps the firm face competition in the market & strengthen its competitive position It helps in optimum allocation of resources It helps in maintaining quality cost relationship It improves quality of the products by preventing & correcting defects& reducing wastes. It increases organisational productivity.

Effective TQM: 

Effective TQM It should aim at customer satisfaction through active involvement of all people across the functional areas & organizational hierarchy Not only involvement it must also aim at commitment on the part of all those who are associated with the TQM programme to implement it successfully Quality is the prime motive of TQM. This can be achieved by good intentions, moral ethics and humanity. Continuous improvement needs sustenance for effective TQM. The firm should concentrate on quality followed by quantity and not vice-versa.