house keeping power point

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Chapter 3 Planning and Organizing the Housekeeping Department Managing Housekeeping Operations Revised Third Edition (338TXT or 338CIN)

Competencies for Planning and Organizing the Housekeeping Department :

1 Competencies for Planning and Organizing the Housekeeping Department Identify typical cleaning responsibilities of the housekeeping department. Describe the tools the housekeeping department uses to plan its work. Explain the executive housekeeper’s role in organizing the housekeeping department. Identify basic management functions of the executive housekeeper.

Typical Cleaning Responsibilities of the Housekeeping Department :

2 Typical Cleaning Responsibilities of the Housekeeping Department Basic responsibilities Guestrooms Corridors Public areas Pools and patio areas Management offices Storage areas Linen and sewing rooms Laundry room Back-of-the-house areas Other responsibilities Meeting rooms Dining rooms Banquet rooms Convention exhibit halls Hotel-operated shops Game rooms Exercise rooms

Types of Inventory Items :

3 Types of Inventory Items Recycled Inventories Linens Equipment items Guest supplies Non-recycled inventories Cleaning supplies Guestroom supplies Guest amenities

Job Description for Room Attendant :

4 Basic Function Performs routine duties in the cleaning and servicing of guestrooms and baths under supervision of an inspector. Duties and Responsibilities Enters and prepares the room for cleaning. Makes the bed. Dusts the room and furniture. Job Description for Room Attendant (continued)

Job Description for Room Attendant :

5 Job Description for Room Attendant Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and rakes the carpet. Checks and secures the room. Relationships Reports directly to the inspector. (continued)

Management Process :

6 Management Process Planning Organizing Coordinating Staffing Directing Controlling Evaluating

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