Communication_Skills_5

LEADERSHIP and MNAGEMENT: 

LEADERSHIP and MNAGEMENT Communication Skills Dr. Ibrahim Suliman Ahmed September 2011

Main Topics : : 

The concept of communication. Communication process. Communication barriers. Styles of communication. Learn to listen / other speak. Non verbal speak. Main Topics :

Communication Skills: : 

Training Outcomes Identify the meaning and purpose of communication. Distinguish various types of communication . Able to deal with the issues of cultural diversity. Reflect the Islamic values and moral in your daily’ C. Communication Skills:

Discussions: Main Idea: 

Discussions: Main Idea Meaning of communication : communication is the process of sharing information and idea. S R .+ Feedback which links them (S+R) using L. The art of getting across ideas or information to other clearly and accurately.

Discussions: Main Idea (Con): 

communication is the art of removing barriers within all levels of social interaction . The process of learning and understanding difference and widening the horizon of mind and culture. Discussions: Main Idea (Con)

The communication Process :: 

The communication Process : Sender Message Channel Receiver Feedback Context

Purposes of communication :: 

Why ALLAHU created us? TABLIGH . to know and understand each others. To remove the suspicion among fellow. To advice each other on matters. To strengthen the UKHWAH . To solve the problems of the UMMAH . Purposes of communication :

communication Barriers:: 

To be effective communicator you have to be sure that your messages are conveyed and received without misunderstanding and confusion. The message should be clear, concise, accurate, and well –planned. You must reduce the following barriers as much as possible: sender-message-channel, receiver, feedback, context. communication Barriers:

communication Barriers:: 

Sender: be good listener- good knowledge –audience-context ( failure –misunderstanding ) Message: Nature of the message(sender tone, orgnization, validity, style, too long, errors) Channels: verbal+written.choose the right. Receiver: communication Barriers:

Style of communication: 

An effective communication is well- planned communication. You have to understand the context and purpose of communication that you will have, as it is crucial to choose the right channel. You have to know when to be assertive, confrontational and information seeking. assertiveness (to declare / state clearly). Don’t raise your voice- acknowledge your counterpart) Style of communication

Style of communication (Con): 

Confrontation Be professional and keep your self control. insulting your counterpart ( not effective ). Think and plan before your confrontation. Assume you have misunderstanding. Seek information for the fact. Style of communication (Con)

Style of communication (Con): 

Seeking information Begins with questions . Closed ended question –simple reply- yes-no. Opened ended question will hand over the flow of communication. you need to decide what type of information you are looking for?. Style of communication (Con)

Style of communication (Con): 

Learn to listen and let others speak A pair of ears an a tongue . What does it mean?! By talking you gain ……. By listening you gain …… Do you need your audience’s attention?. Do you able to pay attention to your counterpart?!!! How? Style of communication (Con)

Learn to listen: 

Avoiding misunderstanding and confusion play back for confirmation (ask for confirmation) Write back the confidence(write it down)-has several advantages. Give background for context. In order to have effective communication you have to provide additional information to your. message. Learn to listen

Give background for context: 

Establish the context in which the speaker is thinking. NON-VERBALE COMMUNICATION. Responsive (engaged-eager-agree ) Reflective (listening-evaluating-attentive ). Fugitive (bored-let me go-rejection- defensive ) Combative (let me speak- aggressive-defiant, lying ) Give background for context

Body Language: 

Body Language

Tip for Enhancing Communication Skillsl: 

DO’S……. You have planned +clearly define your purpose+ good eye contact. Your message are clear , concise . Giving your feedback. Involvement of others . How you deal with different opinion You are not in hurray . Tip for Enhancing Communication Skillsl

Tip for Enhancing Communication Skills: 

DON’TS ……. Be in intrusive while people are talking. Back biting . Criticize your friend. One way communication . Using “WHY” every time. Tip for Enhancing Communication Skills

Slide 19: 

Thank You