Runbook L1-L2 Support Training MIO

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What is Runbook ?: 

What is Runbook ?

What is Runbook: 

What is Runbook Basically, Runbook is an SAP Software Partner that provides a  "task co-ordination and automation " solution which FSS will leverage in order to streamline and standardize complex processes like the period-end close. For operations Integrates checklists into SAP and makes the checklist a dashboard. Automates tasks and report analysis against predefined rules / tolerances. Shows status of pre-requisites. Reduces on boarding effort. For service managers Brings visibility of current processes, highlights differences and enables standardization. For managers Provides real-time status reporting as processes like the period end close are being executed.

Problem: 

Problem Cincinnati San Jose Manila China/ Russia Newcastle Manual check list Non standard checklist No direct status overview No issue visibility

Solution: 

Solution Cincinnati San Jose Manila China/ Russia Newcastle Standard Tool Standard process (yet flexible for local variations) Everyone can see what’s happening Automated step execution

How Does Runbook Help us?: 

How Does Runbook Help us? Simplify One ‘checklist’ tool for everyone, no more tracking spreadsheets. Standardize One tool, one format and one source for all checklists allowing for identification of process differences and helping standardization. Automate Step execution and report reviews.

Benefits: 

Benefits Live track instead of manual User friendly Variants displayed and dynamic option, instead of manual manipulation. Future option for automation will save time during MEC. Massive update option will save time and allows to keep track in real time Information available for Implementation.

Runbook Customers: 

Runbook Customers