logging in or signing up kms_citl aSGuest10704 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 8 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: January 15, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Knowledge Management : Knowledge Management Knowledge Management : Knowledge Management The ability to create, communicate, and apply knowledge to achieve business goals. Driving Factors : Driving Factors Increase in technology use on campus Increase in products and services being supported Increase in amount of support documentation Increase in expectations KM Enabling Technology : KM Enabling Technology Knowledge bases Search engines Document management systems (QA) How a KMS Works : How a KMS Works Knowledge Base How a KMS Works : How a KMS Works Knowledge Base How a KMS Works : How a KMS Works Knowledge Base KM Benefits : KM Benefits Greater access to knowledge Better maintenance of knowledge Increased customer service levels Reduce the need to increase resources KMS Requirements : KMS Requirements Access appropriate knowledge Capture and store knowledge Integrate with Remedy call tracking Built in Quality Assurance processes Self-service capabilities KM Strategy : KM Strategy Introduce the Knowledge Management concept Gather requirements from user groups and customers Pilot with the Help Desk Roll out to groups outside the Help Desk as the system matures Roll out self-service Continually maintain knowledge Questions? : Questions? Are you participating in knowledge management activities, formally or informally? If so, what are you doing? Have you looked at or researched any knowledge management solutions or tools? Are you interested in participating on a knowledge management team? You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
kms_citl aSGuest10704 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 8 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: January 15, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Knowledge Management : Knowledge Management Knowledge Management : Knowledge Management The ability to create, communicate, and apply knowledge to achieve business goals. Driving Factors : Driving Factors Increase in technology use on campus Increase in products and services being supported Increase in amount of support documentation Increase in expectations KM Enabling Technology : KM Enabling Technology Knowledge bases Search engines Document management systems (QA) How a KMS Works : How a KMS Works Knowledge Base How a KMS Works : How a KMS Works Knowledge Base How a KMS Works : How a KMS Works Knowledge Base KM Benefits : KM Benefits Greater access to knowledge Better maintenance of knowledge Increased customer service levels Reduce the need to increase resources KMS Requirements : KMS Requirements Access appropriate knowledge Capture and store knowledge Integrate with Remedy call tracking Built in Quality Assurance processes Self-service capabilities KM Strategy : KM Strategy Introduce the Knowledge Management concept Gather requirements from user groups and customers Pilot with the Help Desk Roll out to groups outside the Help Desk as the system matures Roll out self-service Continually maintain knowledge Questions? : Questions? Are you participating in knowledge management activities, formally or informally? If so, what are you doing? Have you looked at or researched any knowledge management solutions or tools? Are you interested in participating on a knowledge management team?