06_Gerald Steeman - AIAA Reno 2005 Delta...

Will We Still Be Talking AboutKnowledge Management in 2025? : 

Will We Still Be Talking AboutKnowledge Management in 2025? Mr. Gerald Steeman, Technical Information TC Library and Information Services Branch Office of the Chief Information Officer NASA Langley Research Center

Outline : 

Knowledge and Knowledge Management Explicit and Tacit Knowledge Getting and Defining Value Industry and Government Perspectives Today’s Human Capital Drivers – Tomorrow’s Need For KM The Aerospace Sector: Poised for KM? First Steps Toward the Year 2025 Outline

What is Knowledge? : 

What is Knowledge? Data Information Knowledge Data, Information, Knowledge, Wisdom Adapted from: Managing Knowledge @work by Federal CIO Council Data + Context : Information is data that are organized, grouped, and/or categorized.; Information moves around organizations (Ex: Technical Report outlining data errors and new instrumentation design) = Unorganized Facts; data are sets of discrete facts; Data reside in a fixed place (Ex: unanalyzed feed from atmospheric instruments) = = Information + Interpretation/ judgment; Knowledge is familiarity, awareness or understanding gained through experience or study. It results from making comparisons, identifying consequences and making contentions. Knowledge also includes judgment and rules of thumb developed over the time through trial and error (Ex: development of new technology for better data collection ) Wisdom Explicit = formal, documented knowledge recorded on any type of media Tacit = personal “know how” that is often difficult to articulate in documented form

Some Definitions of KM : 

Some Definitions of KM Knowledge management… …includes not only the acquisition, accumulation, and utilization of existing knowledge, but also the creation of new knowledge (Nonaka & Takeuchi, Knowledge-creating company, 1995) …is the management discipline that focuses on improving the means by which individual and collectively-held knowledge is produced and integrated in organizations (McElroy, http://dir.jayde.com/profile10078843.html, @2000) … is getting the right information to the right people at the right time, and helping people create knowledge and share and act upon information in ways that will measurably improve the performance of NASA and its partners. (KM at NASA)

A Short Definition : 

A Short Definition Hire good people and let them talk to each other. Attributed to Larry Prusak

Explicit Knowledge : 

Explicit Knowledge Formally documented knowledge Books, technical reports, journal articles and conferences, proceedings, newspapers, trade publications, standards and specifications, engineering drawings, employee directories, market and financial data, product information Collect Filter Analyze Knowledge creation process Knowledge JRC

Enablers of Explicit Knowledge : 

Enablers of Explicit Knowledge

Tacit Knowledge : 

Tacit Knowledge Employee knowledge, expertise, and experiences - not formally documented Cross-industry surveys report almost 75% of corporate knowledge is tacit knowledge* * Source: “Knowledge Management: Assessing Your Corporate Knowledge,” Mimi Ho, CIO.com, http://www2.cio.com/analyst/report2436.html People JRC

Enablers of Tacit Knowledge : 

Enablers of Tacit Knowledge Ramona - http://www.kurzweilai.net/

Getting and Defining Value : 

Value = Organizations must be able to assign a commodity value to knowledge they produce and retain. Intellectual capital indices – Skandia Navigator Annual visualization of corporate intellectual capital Measuring business outcomes – 3M Example “15%-rule” measured by involvement, improvement, and outcome Balance Scorecard - APQC framework Financial, Customer, Internal, and Innovation & Learning scores Getting and Defining Value

Industry and Government Perspectives : 

Industry and Government Perspectives Industry Government Effective Knowledge Management Greater Profits Reduced Taxes Vibrant Economy Partnerships

Today’s Human Capital Drivers – Tomorrow’s Need For KM : 

Today’s Human Capital Drivers – Tomorrow’s Need For KM Derived from: National Science Board, Nation Science Foundation information Given these trends, the population of future engineers and scientists will need the type of knowledge collection and transfer KM promotes Enrollments Doctorates Earned Late 1980s 2000 Engineering Undergraduates down 20% Engineering Graduate Students down 18.5% Science Graduate Students downturn Engineering declined by 15% Physics declined by 22% Aerospace Graduate Students down 15.5%

The Aerospace Sector: Poised for KM? : 

The Aerospace Sector: Poised for KM? Three questions: Is your organization losing people to retirement? Is your organization trying to hire skilled employees? Does your organization have an Information Technology and Data Management infrastructure where intellectual capital resides?

KM as the Connections Between People : 

= 6 nodes = 12 lines of communications = 24 input/output connections KM as the Connections Between People = 10 nodes = 10 lines of communications = 20 input/output connections = 6 nodes = 6 lines of communications = 12 input/output connections

First Steps Toward the Year 2025 : 

First Steps Toward the Year 2025 From http://km.nasa.gov Hire good people and let them talk to each other.

Slide 16: 

Engineering & Technology Management Group Questions on this Session?