01.01.01_Introduction_to_IT_Management.

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Introduction to Information Technology Management : 

Introduction to Information Technology Management 01.01.01 5/13/02

Topics We’ll Address Today : 

Introduction to IT Management Topics We’ll Address Today General IT Issues and Management Planning Project Management Purchasing Electronic Communication Networking Data Systems Technology in Learning Support and Training

Information technology (IT) can include... : 

Introduction to IT Management Information technology (IT) can include... PCs and related hardware and software Mainframes, fileservers, other hosts Computer networks Phones, voice mail, related infrastructure Data systems and software Industry-specific (e.g., church oriented) technology

IT work can include... : 

Introduction to IT Management IT work can include... Management and planning Electronic communication (e.g., web site maintenance) Network administration and infrastructure Data system development, maintenance, and support PC hardware and software service

Mainframe Era IT History : 

Introduction to IT Management Mainframe Era IT History Early commercial mainframes (1950s) Multi-processing and telecommunications (1960s) Minicomputers (1970s)

The PC Era : 

Introduction to IT Management The PC Era Word processing (1970s - 1980s) The PC revolution (1980s) GUI interface (early 1990s) The Internet (late 1990s) ??? (2000s) Churches and schools slow adopters

Technology Adoption “Lifecycle” : 

Introduction to IT Management Technology Adoption “Lifecycle” Stage Who Adopts Buck Rogers Nobody Introduction Early adopters Mainstream Many Imperative Most Legacy Almost none Historical Nobody

Best Practices : 

Introduction to IT Management Best Practices Each area of IT management has “best practices” that have been found to produce the best results.

Best Practices : 

Introduction to IT Management Best Practices Organize for Effective IT Support Develop a Strategic Technology Plan Ensure Good Project Management Provide Standard PC Hardware and Software to All Replace PCs on Planned Cycle Buy Using Group Discounts

Best Practices (cont.) : 

Introduction to IT Management Best Practices (cont.) Maximize Electronic Communication Develop an Enterprise Network Invest in Your Data Systems - But Avoid Custom Software Development Provide Adequate Training and Support for PC Use Proactively Manage IT Service Delivery

Organize for Effective Support : 

Introduction to IT Management Organize for Effective Support Single IT “Manager” Steering Committee Specialized Staff Full or part-time employees Volunteers Vendors Backups

IT Management Issues : 

Introduction to IT Management Who will serve as the “IT manager?” Who will provide your day-to-day support? Should you have an ongoing IT oversight committee? IT Management Issues

General IT Resources : 

Introduction to IT Management General IT Resources Non-profit Technology Use Techsoup www.techsoup.org Entech (UWM) http://epic.cuir.uwm.edu/fatica/webdots

General IT Resources : 

Introduction to IT Management General IT Resources General IT news - ComputerWorld www.computerworld.com IT management issues - CIO www.cio.com Networking - Network Computing www.nwc.com

General IT Resources : 

Introduction to IT Management General IT Resources PC technology - PC Magazine www.pcmag.com Glossary of terms - Whatis.com www.whatis.com All major technology vendors have sites (e.g., www.microsoft.com)