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BEZALEL Solution our passion


CORPORATE OVERVIEW BEZALEL believes in six basic Core Values which are Its People, Customers, Integrity, Team Work and Continuous Improvement, Quality and Innovation. BEZALEL has Core Competence in processes like Early Stage Collections, Telemarketing and Customer Care of Financial Products. It's provides a best in class call center operation that reflects the "Client Standard" in terms of high quality customer service. BEZALEL while is minimizing cost through efficient management of processes, procedures and technological infrastructure. It provides a solution that allows scalability without compromising on quality. It ensures a seamless transition of work from the client to BEZALEL INFOTECH. BEZALEL has invested in state of the art infrastructure to ensure uninterrupted uptime connectivity for instant response. It has the latest technological tools in eCRM.


WHY BEZALEL Bezalel Infotech understands the benefits and dynamics of third party relationships. Cultural, operational, administrative and atmospherically approved and accepted work environment. Client specific tailored and customized solutions designed and served. Open door policy with vertical and horizontal support across departments for acclaimed customer delight. Continuous up gradation on technology, training and market trends for adaptability and supplying value services. Reduced TAT’S Complete redundancy backup’s guaranteed uptime and access to monitor and gauge service excellence. Reduced operational, administrative, technological expenses for cost effective solutions.


VISION To serve and to empower our customer's need, and to exceed their expectation.


SERVICE OFFERING…. Scanning Conversion Indexing & Tagging E- Publishing E-pub, XML, HTML services Pdf Conversion Doc, ppt, xls conversion Data Entry Data Processing Forms Processing Data Conversion Catalogue Conversion Document Management Digitization Data Conversion Services


SERVICE OFFERING…. Horizontals Inbound Outbound BPO Web Services Digitization Industry Focus Banking and Financial Telecom Retails Healthcare Insurance Travel I.T. & ITES Services Customer/ Tech support Telemarketing Collection services Order processing Surveys/Data Collection Back office/ Data entry Billing & coding Fulfillment services E-mail/Chat/Co-browsing Transaction process Accounts payable


SERVICE OFFERING…. Bezalel provides the highest quality and most cost effective solutions for your Document Conversion, data entry and digitization needs We are a group of dynamic and entrusted people, dedicated towards providing the most efficient and effective product. Cost effective production with a turnaround time stipulated by the customer is followed by the organization. We are continually improving the organization to extend the premium service to all our customers and employees. We convert your paper, book or old computer files into organized useful digital information. We select the method most appropriate for your project, whether it's keying, optical character recognition, or double key entry with verification.


SERVICE OFFERING…. Our Range of Services Includes: Paper/Computer file conversion Data entry/Keying Scanning/OCR with file editing/cleanup PDF to editable Word Document Image/JPEG/TIFF to Word Document Indexing Forms Processing HTML/XML Coding


SERVICE OFFERING…. Accuracy We are into Data Conversion/Data Entry field for the past two years with above 99.95% assured accuracy, every time. Cost Competitive We have access to an extremely large, yet relatively inexpensive pool of highly skilled and educated professionals. This allows us to deliver unmatched quality at extremely competitive prices. Fast delivery / Turn-Around-Time To meet the requirements of our most demanding customers, we offer the rapid turnaround service. This service is ideally suited to those customers who require tight turnaround times of 24 hours or less. We provide faster data entry turnaround for the image documents delivered by Internet and FTP. We easily expand staff or shifts to meet critical job deadlines.


SERVICE OFFERING…. Testing: Thorough testing is performed before beginning full production to assure the final results are exactly what you need. OCR - Optical Character Recognition scanning technology is used for source documents with clear printing and consistent formats for fast and automated data extraction. Training: We train our staffs for the most complex projects to make decisions when entering data, such as identifying unique forms or searching a document to locate the correct information among possible fields or choices.


DOCUMENT MANAGEMENT SERVICES Data Processing Services Check Processing Insurance and Claims Image Processing Survey Processing Litigation Services Data Conversion Services e-Book Publishing PDF Conversion HTML & XML Services DOC, XLS, PPT Conversion Data Entry Services Offline/Online data Data Cleansing Data Mining Directory Services Data Capture Document Processing Services Forms Processing Services Legal Forms Tax Forms Mortgage Forms Catalog Conversion Services Catalog Building Catalog Processing Word Processing Document Production Layout Development Proof Reading and Related Works


TRANSITION AND MIGRATION METHODOLOGY Moving a business process on an “Asiswhereis” basis involves a “no disruption” of business at the client’s end. This involves, Transitioning of the services, process and products from onsite to offshore operations. Detailed Transition Plan with a common objective Implementation and migration by a cross functional Transition team Application of Program Management Tools Based on the Six sigma tool


TECHNOLOGY: OVERVIEW Bezalel invests in the more reliable of advanced technologies to maintain a consistent quality of services, to manage CRM programs and to increase the customer value. The technology we have ensures that the information in customer and operational databases to optimize the CRM programs are effectively used.


BEZALEL - TRAINING In house Dedicated team of Trainers Outsourced Specialized Training Providers Induction Training Module for the Entry Level Executives Customer Service Communication Skills Sensitization to Global Cultures BPO concepts, Use of Equipment Soft Skills Development Personality Development Leadership, Performance Management Skills for Team Leaders and above Interviewing skills for HR and select Operations staff. Process Specific Training ( along with Client’s Trainers) Quality Training (Customized as per Clients requirements)


INFRASTRUCTURE Networking Bezalel has deployed complete ring architecture across all its work stations and thereby ensuring no single point of failure across the WAN network. The core Bezalel network is monitored by a 24 * 7 Networking Operating Center that proactively manages all the networking links. The NOC gets alerts based on thresholds set that is in line with Bezalel business processes. Infrastructure Systems Web based tool for managing process queues and campaigns Real time and online reports for performance monitoring Client related customized reports for real time access Dedicated multiple links for Internet connectivity 24-hour ftp service to handle inflow and outflow of data Dedicated multiple links for Internet connectivity 100% power back-up with UPS and Generators


INFRASTRUCTURE Physical Security Frisking of employee Access control for entry into office Visitors have entry passes with strict access restrictions No camera phones or any electronic imaging gadgets are allowed into the operation floor Hard copies are restricted. All printouts are monitored at PC levels. Unnecessary printouts are shredded. Access Control Each individual has separate log on facility. Passwords to be a combination of alphabetical, numerical and special characters Segregation of access to files carried out based on Internal Control guidelines No local storage provided, all data are stored at server level with backup Regular audits of central server USB ports, floppy drives and CD drives are disabled Email Security All emails can be accessed only from within the company intranet Only selected employees are allowed access to email accounts from outside the office All emails are scanned for attachments and threats


THE WINWIN RELATIONSHIP A Quality focused, reliable, cost-effective, scalable Contact center BEZALEL leverages its inherent strengths to utilize its resources and expand profitably End customer gains the comfort of dealing with Your Organization and the Cost Effectiveness offered by BEZALEL.


CONTACT US… BEZALEL INFOTECH Pvt. Ltd . #305 & 306, 3 rd Floor, Sri Lakshmi Complex, Gandhipuram, Coimbatore – 641012. Tamilnadu, INDIA Phones: (0422) 6529777, 4273636

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