Listening and speaking skills

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Zartashah Rafique

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PRESENTATION:

PRESENTATION LISTENING AND SPEAKING SKILLS

LISTENING SKILLS: :

LISTENING SKILLS : Listening skills are ways to help you listen to something more effectively.

Why listening is important??:

Why listening is important?? To avoid communication errors. Key to success. Learn something new.

Basic Types Of Listening:-:

Basic Types Of Listening:- Active listening Selective listening Ignoring listening Emphatic listening

Active Listening:-:

Active Listening:- Understanding all things Proper interaction Proper feedback

Selective Listening:-:

Selective Listening:- Selective portion Topic may not be according to linking

Ignoring Listening:-:

Ignoring Listening:- Not listening at all Pretty insulting to other

Emphatic Listening:-:

Emphatic Listening:- Most effective level Arguing Listen with heart and mind Empathy is sympathy

Difference between hearing and listening…:

Difference between hearing and listening… Hearing and Listening are not same. Hearing: Hearing is with the senses. Ears pick up sound waves and then transported to our brain. Listening: Listening is with the mind. Communication process and, to be successful is an active process.

Types Of Listening:-:

Types Of Listening:- Appreciative Listening Critical Listening Informational Listening Relationship Listening Discriminative Listening

Appreciative Listening:- :

Appreciative Listening:- It includes listen to: Music Speaker Your choices in theater, television, radio or film

Critical Listening:- :

Critical Listening:- Common part of our society It is essential in democracy Politicians Media Advocates of polices and procedures

Informational Listening :

Informational Listening Primary concern is to understand the message. Daily life examples: Lectures or instructions from teacher. In the work place, you listen to understand new practices or procedures.

Relationship Listening:- :

Relationship Listening:- It improves the relationship between people. Emphasis is an understanding the other person. Three behaviors are key to effective relationship listening

Discriminative Listening:-:

Discriminative Listening:- Sensitive persons Changes in speaker’s volume, force and pitch It requires the following skills: Hearing ability Awareness of sound structure Integration of non verbal cues

Stages Of Listening Process:-:

Stages Of Listening Process:- Hearing Selecting Attending Understanding Evaluating Remembering Responding

Great Listeners:-:

Great Listeners:- MIND READER: Ask what the person is thinking or feeling. REHEARSER: Let the customer finish their thoughts before determining what question to ask next. FILTERER: Be aware of your own assumptions. DREAMER: Stay present.

Great Listeners:-:

Great Listeners:- COMPARER: Treat each customer as the unique person they are. FIXER: Fully understand needs before recommending a solution. INDENTIFIER: Remember that it’s about the customer, not you.

Barriers To Listening:-:

Barriers To Listening:- Environmental barrier Physiological barrier Selective listening Negative listening attitudes Personal reactions Poor motivation

Well listener:-:

Well listener:- Face speaker Maintain the eye contact Remove the internal and external distractions Listen with open mind Respond to speaker

SPEAKING SKILLS:

SPEAKING SKILLS Speaking skills is the act of generating words that can be understood by listeners. A good speaker is clear and informative.

Importance Of Speaking Skills:-:

Importance Of Speaking Skills:- Ability to convey your information in a proper way Ability to stand out from the rest Career enhancement Encouraging people to communicate with each other.

Speaking Situations:-:

Speaking Situations:- There are three kinds of speaking situations in which we find ourselves: Interactive Partially interactive Non-interactive

Interactive Speaking Situations:- :

Interactive Speaking Situations:- Interactive speaking situations include face-to-face conversations and telephone calls, in which we are alternately listening and speaking, and in which we have a chance to ask for clarification, repetition, or slower speech from our conversation partner

Partially Interactive speaking situations:-:

Partially Interactive speaking situations:- Some speaking situations are partially interactive, such as when giving a speech to a live audience, where the convention is that the audience does not interrupt the speech. The speaker nevertheless can see the audience and judge from the expressions on their faces and by their body language either he or she is being understood or not.

Non-Interactive speaking situations:

Non-Interactive speaking situations Some speaking situations may be totally non-interactive, such as when recording a speech for a radio broadcast

Barriers of Speaking Skills:- :

Barriers of Speaking Skills:- There are 7 barrier of speaking skills. They are: Physical barriers Emotional barriers Cultural barriers Language barriers Gender barriers

Effective Speaking Skills:-:

Effective Speaking Skills:- Think before you speak. Know your message Know something about the audience. Get to the easier points. Then, it is easier for the listener to remember what you said. Use easy language and use simple words. Give importance to the subject and Voice should be clear and sweet. Illustrate with examples. Stick to the time schedule. Have the facts and respond well to questions.

ASSEMBLED BY::

ASSEMBLED BY: ZARTASHAH RAFIQUE {BS(CS)} (NFC-IET)

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