Presentation Transcript
Knowledge Management :Knowledge Management An Introduction
Regina Yu
July 2002
Agenda :Agenda What is knowledge?
What is knowledge management?
Essential components of KM programmes
Knowledge management approaches
Data, Information, Knowledge :Data, Information, Knowledge Data – raw facts; numbers
Information – data in context; readily captured in documents and databases
Knowledge – information plus experience to act upon
Intellectual Assets :Intellectual Assets Social capital – relationships with customers, employees, business partners and external experts
Structural capital – patents; brand names; systems and processes; management philosophy
Human capital – education; experience; skills; attitudes
Explicit and Tacit Knowledge :Explicit and Tacit Knowledge Explicit knowledge – what is recorded; easily identified, articulated, shared and employed
Tacit knowledge – personal; wisdom and experience; context-specific; more difficult to extract and codify
Further Attributes of Knowledge :Further Attributes of Knowledge Know-how
Know-why
Know-what
Know-who
Know-where
Know-when
(Collison and Parcell, 2001)
Organisational vs Individual Knowledge :Organisational vs Individual Knowledge Two issues:
Corporate knowledge owned by individuals
Knowledge resides in silos
“Management” of Knowledge :“Management” of Knowledge Knowledge management is an integrated systematic approach to identifying, managing and sharing all of an enterprise’s information assets, including databases, documents, policies and procedures, as well as previously unarticulated expertise and experience held by individual workers. Fundamentally it is about making the collective information and experience of an enterprise available to individual worker.
Components of KM Programmes :Components of KM Programmes People – communities and networks
Processes – knowledge-enabled
Technology – collaboration, knowledge leverage tools
Content – best practices, internal and external intelligence
Activities of Managing Knowledge :Activities of Managing Knowledge Create
Discover
Capture
Distil
Validate
Share
Adapt
Adopt
Transfer
Apply
Knowledge Management Approaches :Knowledge Management Approaches Self-service – intranet portals; yellow pages; people finder
Networks and Community of Practice – knowledge sharing; learning communities
Facilitated transfer – internal consultants; dedicated facilitators; known experts
Sustainable Knowledge Management :Sustainable Knowledge Management Unconscious incompetence
Conscious incompetence
Conscious competence
Unconscious competence