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Premium member Presentation Transcript Slide1: GOOD MORNING Martin Constant Information Technologies Manager Corrugated Sector Michel Poirier Vice President Business Development Slide2: Norampac Sales Office A Business Process Optimization Case Study February 2007 AGENDA: AGENDA The Players Involved The Project Context Objectives and Challenges Business Solution Results Methodology Success Factors Application Example Norampac Company Benefits Norampac: Norampac Created in 1997 Subsidiary of Cascades Inc. Largest containerboard producer in Canada and 7th largest in North America. Operates 8 linerboard and corrugating medium mills and 26 box plants in Canada, United States and France Serves the paper, food, wine and spirits, and numerous consumer products industries Norampac Sales Office (NSO) is renowned for its customer service efficiency and turnaround time Over 4,900 employees Slide5: Founded in 1998 Well-known for its expertise in SOA (service oriented architecture), EAI (enterprise application integration), as well as transformation and modernization of business applications Specialized in development of Web-based applications integrated with legacy systems Supplier of professional services (consulting) Capacity to manage large and complex projects, as demonstrated by many success stories AXON Our mission is to help our clients modernize their enterprise legacy systems, so they can improve their productivity, optimize their business processes and trade electronically with their customers, suppliers and partners. Slide6: The NSO project (1) Context Following the decentralization of information throughout Norampac, each division operates its own copy of the corporate application for management of their sales and customer service. It is difficult and time consuming to manage customer information. Each division must extract customer information from its own application and forward it to a centralized department. Additional requirements due to the fact the company produces 'customized products'. Slide7: The NSO project (2) Objectives and Challenges Build a Web-based application providing a unified vue of customer and order information (orders, production, shipping, etc.) to its sales and customer service personnel, to make the best decisions, more easily and rapidly. Maximize the reuse of existing software (end result : 40% reuse) Integrate the applications without modification; the existing production functions must remain accessible via 5250 screens. Slide8: Approach and Business Solution The approach did not involved replacement of existing applications, processes and data, but rather reuse of these applications into a new SOA based solution. The solution is based on the AXON Plus Integration and Development platform which enabled AXON to : Perform a proof-of-concept within one week Consolidate the required information through an architecture designed for sharing this information between Norampac divisions Set-up an Intranet suitable for centralized information access The NSO project (3) Slide9: Results Iterative rollout of the new Web-based application over 3 years High level code quality: only 15 malfunctions over 33 iterations High performing configuration linking the 26 division’s applications Integration of IBM RPG technologies and replacement of Microsoft Excel-based applications Local systems running on divisions' AS/400 continue to coexist with the new centralized Web-based system High users’ satisfaction The NSO project (4) Slide10: Methodology Elaboration phase Iteration 1 Iteration 2 BENEFITS Quick results Ongoing update of the approach Quick and regular users’ feedbacks Avoids the « Big Bang » rollout All the steps are controlled Our methodology is a mix of Unified Process and Agile customized for each project Slide11: Success Factors Based on our experience, a project must consider the following factors to be successful Regular delivery of useful functions – avoid the « Big Bang » delayed approach Use proven, open and standard technologies Work with a supplier team experienced in similar projects Rapidly identify main risk factors to monitor and mitigate them on an ongoing basis Quickly integrate your team with your suppliers’ one Provide ongoing training during the project Carry out a successful proof of concept early on Involve users at each step of the project Slide12: Original SHEET ORDER ENTRY Process Application Example Slide13: Application Example Client Search Validation General Client Information Validation Orders in Process Validation Product Information Customized Product Creation Order Confirmation Original SHEET ORDER ENTRY Process Slide14: Client Search Additional Search functions Inter-Systems Search Bilingual Application Optimized SHEET ORDER ENTRY Process Application Example Slide15: Validation Client General Information All the client information on the same page Optimized SHEET ORDER ENTRY Process Client Search Application Example Slide16: All orders in all production plants Access to all orders details Validation Orders in Process Validation client general information Client search Application Example Optimized SHEET ORDER ENTRY Process Slide17: Complete list of client products (Inter-Plants) Access to products details Confirmation of new product details with client Validation Products Information Optimized SHEET ORDER ENTRY Process Validation Orders in Process Validation Client General Information Client Search Application Example Slide18: Application Example Customized Product Creation Functions accessed through Tabs / Folders Optimized SHEET ORDER ENTRY Process Validation Product Information Validation Orders in Process Validation Client General Information Client Search Slide19: Application Example Functions accessed through Tabs / Folders to confirm order: Production Financial Order Confirmation Optimized SHEET ORDER ENTRY Process Customized Product Creation Validation Products Information Validation Orders in Process Validation Client General Information Client Search Slide20: New Graphical User Interface – Web Format Optimized Process Application Example Slide21: Improved Customer Services: Unique Customer View Reduced Efforts and Costs to take an Order: Better Productivity No more Double Entry Maintenance Shared Web-based Application Eases the Deployment, Training and Support Improved Job Satisfaction Norampac Company Benefits Questions?: Questions? 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