WIPRO CUSTOMER FIRST: WIPRO CUSTOMER FIRST


Slide2: At the centre of your vision has to be the Customer, his/her changing expectations and demands Azim H Premji Chairman and Managing Director, Wipro Limited


Slide3: Wipro Limited A global experience …… at your service Rs. 30,922 Million ($ 660 Mn) revenues ( April ‘00 - March ’01 ) The only Indian company listed among the “Top 100 Technology Companies” in BusinessWeek’s Fourth Annual Listing 14,000 + Employees Listed on NYSE on October 19th, 2000 ( NYSE : WIT ) Among top 3 “Most admired Companies” in India - Economic Times Among the Top 20 Software Services Companies in BusinessWeek’s Infotech 100 Issue


Slide4: Rs. Millions CAGR – 23% Wipro Limited Revenues Continuous growth to success


Slide5: Our Promise With utmost respect to Human Values, we promise to serve our Customer with Integrity, through a variety of Innovative, Value for Money Products and Services, by Applying Thought, day after day Our Promise is a commitment to our Customer


Slide7: A Passion for Quality “Six Sigma” - the way we work * Infrastructure Management * SI * Manufacturing * Communication Services * Logistics & Warehouse * * Process Compliance * Consistent Services Delivery * 1st SEI CMM Software Services Company * World Class Service Quality * 92 Black Belts * 613 Projects * Continuous Improvement * Corporate-wide Initiative * Competence Enhancement


Slide8: Driven by Knowledge Data Information Knowledge Wisdom Skill Competency Expertise IP Delivering customer value through enhanced competencies


Slide9: Customer Satisfaction Initiatives Customer - the core of our business Customer Satisfaction - the #1 objective of every employee Senior management leads customer satisfaction initiatives Thrust engines for Customer Satisfaction - Mission: Quality and Innovation initiatives Web based grievance management system Robust C-SAT measurement system - Relationship & Transactional


Slide10: The Internet Edge Transactions & Commerce Enhancing efficiency & productivity Delivering the “e-advantage” Net Business


Slide12: WIPRO TECHNOLOGIES IT Services for the Corporate, Technology Provider and Service Provider segments Operations in North America, Europe and Japan WIPRO INFOTECH Infrastructure Solutions, Business Solutions, Professional Services & Communication Services for the Corporate & Service Provider segments in India Business Solutions & Professional Services in Asia Pacific and the Middle East IT Businesses Only Indian company in BusinessWeek’s Top 20 IT Services Companies


Slide13: Wipro Technologies Over 200 Customers across USA, Europe and Japan Rs. 17,690 Million ($ 380 Mn) in 2000 - ‘01 (3 Year CAGR - 65%) Over 10,000 associates Software solutions for the Enterprise, Service Provider & Technology Provider Segments 1st SEI CMM Level 5 Software Services Company in the world


Slide14: Wipro Technologies Complete software solutions for every customer requirement


Slide15: Global Presence Europe North America Asia Pacific India Japan Portland Seattle Santa Clara Los Angeles Austin Dallas Chicago Atlanta Minneapolis Boston New York Cincinnati Washington, DC Toronto NORTH AMERICA Reading Paris Amsterdam Frankfurt Stockholm EUROPE Tokyo JAPAN Bangalore Mumbai Delhi Chennai Calcutta INDIA Taipei Singapore Sydney* Kuala Lumpur* Hong Kong* ASIA PACIFIC Delivering Solutions Globally * Planned in Fiscal 2001-02 Dubai MIDDLE EAST


Slide16: Domains Team Strength E-Commerce 2928 e-Security 53 Data warehousing 165 ERP/SCM/CRM/SAP 530 Telecom / Data Communication 2700 Network Integration 287 Infrastructure Management 420 Database Administration 47 Client Server 4056 Legacy 800 System Software 500 Operating Systems 1136 Server Software 559 ASIC Design 450 Global Skills Base The DNA of customer satisfaction


Slide17: Wipro Technologies’ Partners Bringing Best-in-Class technologies to the customer * All names belong to their respective owners and acknowledged


Slide18: Bringing Best-in-Class technologies to the customer * All names belong to their respective owners and acknowledged Wipro Infotech’s Partners


Slide19: * All names belong to their respective owners and acknowledged Our Global Customers


Slide20: * All names belong to their respective owners and acknowledged Our Global Customers


Slide21: Wipro Infotech Over 40,000 Customers Rs.11,828 Million ($ 251 Mn) in 2000 - ‘01 gross revenue Over 1,900 professionals 275 Business Partner network 164 service centres 5.2 Sigma on Critical Business Processes ISO 9000: Manufacturing, Infrastructure Management, Systems Integration, Communication Services, Logistics & Warehouse Ranked #1 Network Integrator by Voice & Data - 4th year in succession


Slide22: A Complete Proposition of Information Technology & Communications Solutions


Slide23: Wipro Infotech Complete Information Technology & Communications Solutions


Slide24: Domestic Presence Around 200,000 Systems Supported 40,000+ Customers 1,900+ Technology Professionals 164 Service Centres 125+ Spares Stocking Locations 25 Area Offices 8 Call Centres (1-600-33-8099) 32 Points of Presence Close to the Customer


Slide25: * All names belong to their respective owners and acknowledged India : Customer Capital Solutions across all sectors of Indian Industry


Global Ranking: Global Ranking The INFOTECH 100 Report (BW Annual Survey) More than 10,000 IT companies in the world participated Key Parameters: Revenue , Revenue Growth, ROE and Shareholder Return Wipro among the Top 100 InfoTech companies World wide Ranked 67 in the Class of 2001 Our internal and external efficiencies tilt the scale in our favor Wipro among the Global IT services companies Overall ranked 13 in the World ,November 2001 “Wipro challenges the likes of IBM Global, Accenture and EDS” Business Week - Feb 26th, 2001 Ranked among the Top 10 Corporate Brands in Asia Asia Inc.- November 2001


Slide28: “Wipro has topped the table as an integrator and has left all the players far behind by the virtue of its three digit growth” Voice and Data Report (Click here for the complete story (in Slide Show mode) .. Wipro has emerged as the No.1 NI with revenue of Rs 269.77 crore during 2000-01” “Wipro grew over 110 percent with success being attributed to IDC and ISP segments” “..The company is strong in all the market segments.“ “...It has done over 200 projects” As Quoted


Slide29: Computer World’s Survey of IT Power Players 2000 - Ranking Wipro Infotech: Leadership Power Players - Definition by ISCW: Company’s positioning: * The Market Place * In the User Community (installed base of products & Services) * Against Competitors Based on: * Revenue & Financial Robustness * Image/Credibility * Investor-friendliness


Slide30: Ranked #1 by leading magazines: Golden Peacock Award: Ranked #1 System Integrator in India by: Quality (1999) Innovative Service (2000) No.65 Among Top 200 Emerging Companies in the World – Business Week Accolades


Slide31: The Information Technology & Communications Partner of choice Thank You