26th March Analyst Meet GOS Sanjay Marathe Krishna

Slide1: 

Global Outsourcing Services Doing it right… repeatedly! Global Outsourcing Services (GOS) business platform Application Portfolio Management Application Portfolio Consulting Business Process Outsourcing and Optimization Overview presentation for Analyst Meet March 2007 © Zensar Technologies Global Outsourcing Services Sanjay Marathe 1

Recap of Services Portfolio: 

Recap of Services Portfolio GOS Application Portfolio Consulting Appln. & Product Maintenance Appln. & Product Support Product Engineering Custom Development Infrastructure Management Third Party Testing Application Modernization

The year that was!: 

The year that was! Current annuity accounts deliver higher growth & better value Cisco ODC grew by over 25%. Made entry with new services like third party testing M&S ODC grew by over 30%. Developing custom build solution for its franchises. IT-BPO integrated service offering takes up significant shape in M&S Fujitsu ODC grew by over 40%. Support for business critical systems shifted to India ODC engagement footprint increased to new divisions within Investec Bank National Grid ODC starts delivering services at higher value chain, e.g. Program Assurance

The year that was… continued.: 

The year that was… continued. Innovation in Delivery Practice based organization implemented App Dev SME Testing RIM AM New Business Unit Established Consulting Services Business to IT alignment First Time Outsourcing Application Portfolio Management Consulting ECCM eLearning Usability Engineering Retail Industry Group set up address specific retail customers

The year that was… continued.: 

The year that was… continued. New client acquisition Number of new clients across continents acquired during fiscal 2006-2007 Retail Group (UK) Landmark Group Mother Care (UK) Mylan (US) Advantica (UK) Assurant (US) Allied Mills (Australia) Her Majesty’s Prison Service HotHouse (Australia) Royal Melbourne Institute of Technology (Australia) Strategic Data Management (Australia) Volkswagen (UK) ….. And many more Existing annuity accounts growing significantly over the year Acquisition of additional Retail domain customers is a significant boost to our vertical strategy

Services highlights: 

Services highlights Testing services capability maturing to result in number of new assignments The Remote Infrastructure Services growing to include a number of new clients including additional orders from existing customers Special service packaging for First Time Outsourcing customers A unique consultative service offering Usability Engineering as a value added service offering established Execution of an integrated IT-BPO service offering to a number of large clients

Target Customers: 

Target Customers Expectation management Change management Cultural gaps $ savings / ROI Need for Tier-2 supplier Productivity Improvement Proactive play Guarantee of success Customer referencability Expectation management

Slide8: 

Offshore Advisory Services- FTO Why do I need to offshore? What can I offshore? How do I offshore? How do I manage offshore? Need Articulation Expectations Workshop Offshorability Readiness Study Portfolio Assessment Build vs Buy (O) Work pack Creation (O) Vendor Selection (O) Offshorability Analysis Roadmap Creation Team Composition Governance Framework Change Management 3 Communication Process 3 Cross-cultural Awareness Success Criteria Definition Pilot Identification Change Management 2 Change Management 1 Communication Process 1 Communication Process 2

Slide9: 

GOS gunning to provide more bang for the buck to the customers

Slide10: 

Thank You

Slide11: 

Backup Slides

Application Portfolio Consulting: 

Application Portfolio Consulting CONSULTING SERVICES

Selective Examples: 

Selective Examples

Application Development: 

Development Expertise Global development teams Centers of Excellence with a focus on technology, processes and domain Open source experience Microsoft technologies Technical teams manage the development, maintenance and release of products for customers building expertise in a cost-effective manner. Consultants work in various capacities closely with customer IT teams and provide expertise in architecting and developing solutions. Outsourced Development Centers act as secure extensions of the customer application development team and reduce costs. Onsite consultants manage customer expectations and work with offshore and near-shore teams to build cost-effective IT solutions. Application Development Global Outsourcing Product Engineering Process Areas Captive ODC Onsite Consulting

Selective Examples: 

Selective Examples Marks & Spencer Development of a Web-based Fabric Procurement Application Garment Suppliers are able to record fabric and supplier information through the new portal, which also presents the M&S business users the analysis through reports of fabric and fabric supplier information relating to procurement process. Development of a Integrated Quote Model – Direct Buying Application IQM-DB enables ‘Home’ and ‘Clothing’ departments to create quotes for direct buying. The application would give the users clear visibility into all cost components.. Investec Development of a Online Banking system New developments using proprietary framework PARACON on J2EE technology. Currently involved in re-engineering with a new architecture. Interface to Johannesburg Stock Exchange Development using VB/.Net to consolidate multiple portals to produce a single interface to JSE.

Product Engineering: 

Product Engineering Service Offerings New Product Development Product Reengineering QA/Testing Product Support & Maintenance Embedded & System Software ISV Development around .NET technologies Java/J2EE technologies C/C++ Various ‘n’ tier technologies Service Oriented Architecture Re-engineering Platform, OS, Language, Database Testing Microsoft, Rational Empirix, Seague, etc OEM Application & Device driver Development for Windows/ Smart Devices Wireless N/W & 3G Communication Test Program Development for benchmarking of devices 16, 32 & 64-bit Architecture Programming/ Migration

Application Support and Maintenance: 

Managing the portfolio of mission critical applications for our customers through provision of Level 1 to 3 support Application Support and Maintenance L1 -Helpdesk L2 – Support L3 – M&E Process Areas Definition Technical Helpdesk - 24/7 multi channel (voice, e-mail, web) support also performing first level production support Incident management – User, Operations or L1 Helpdesk initiated service request management Problem management – arising from incidents or proactive monitoring Also, change requests, enhancements and others ITIL Standard Processes Service Level Management Incident Management Problem Management Change Management Disaster Recovery /IT Service Continuity Management Helpdesk/Service Desk Release Management Configuration Management Capacity Management Security Management

Selective Examples: 

Selective Examples National Grid Support for Unix Fix on Fail NG has standardized their applications on Unix OS. Being a gas & electric utility co, the applications are both mission and safety critical. In order to ensure service continuity on 24x7 basis, Unix Technical support is imperative. Zensar’s Unix Technical Support team supports fix-on-fail calls, change requests, risk analysis requests Support for Demand Deviation System Demand Derivation system provides demand data for below 7 bar network analysis. It allows the user to maintain the relationship between the nodes and demands. Zensar provides integration of applications using SeeBeyond as EIA infrastructure. Maintenance, Enhancements, Development. Cisco Support for NextGen Ordering System NextGen Ordering System is a complete ordering system integrated with Oracle 11i Manufacturing. Cisco’s 35 prime partners like IBM, AT&T, SBC, Intel's procurement systems are integrated to Cisco’s’ ordering system in real-time. Zensar provides critical Production support for Global Customer base in different time zones, ensuring application uptime of 99% Support for QTC SOS QTC SOS Support is responsible for 24/5 support of the Cisco's core Oracle Apps Order Entry customized module and 24/7 support of other Order Entry peripheral systems. It includes dual shore support using a P1 through P6 case model, proactive monitoring of system, reporting and provides 24/7 On call support at onsite.

Application Modernization: 

Application Modernization

Third Party Testing solutions: 

Third Party Testing solutions Domain Experts - Integral Part of Testing Team Mature & Tested Methodologies Range of Automation Tools Collaboration across Practices Consulting Application Testing Performance Testing Operational Acceptance Testing ERP Automation Oracle Retail Testing Handheld Devices Testing Usability Testing Terminal Operation System Specialized Standard Financial & Insurance Services Retail Shipping & Logistics Manufacturing Energy & Utilities Agile Waterfall Iterative HP/Mercury IBM Rational Open source TZen J2EE .Net Oracle ERP Data Warehousing

Selective Examples: 

Selective Examples Euromax Business Acceptance Testing Services for Fully Automated Container Terminal To support the high level of automation at the terminal, proper requirements management and high standards of quality from solutions is critical. Zensar is assisting Euromax from July 2005 onwards in risk management and mitigation in the areas of quality assurance and quality control by providing quality assurance expertise and domain expertise. Merrill Lynch Provide QA services to entire portfolio of applications across range of bespoke applications and products built on top of wide range of technologies and platforms Multiplicity of technologies, platforms, vendors across 392 applications; maintaining high QA standards; providing timely production releases and ensuring high quality and accurate audit of the QA processes

Infrastructure Management services: 

Infrastructure Management services Mail Messaging Backend Implementation – Exchange 2000/2003 AD / Mail Migration Open Source Mail Implementation / Migrations Remote Management Remote Server Management Remote Network Management Remote Database Management Remote Management of Multifunction Devices Managed Desktop Core Build Design and Development Platform Testing Build Testing with Packaged Applications Build Deployment Application Packaging Upgrade Management Enterprise Management Enterprise Discovery Discovery Analysis and Reporting Application Rationalization Patch Deployment Testing Application Deployment Asset Management Data Centre Services Information Security Services

Selective Examples: 

Selective Examples British Petroleum 2nd and 3rd line support to 650 Wintel servers. This includes – Active directory management. Support to Exchange, Domain controllers, Systems Management, DHCP, WINS, File & Print, and Proxy servers/services. Backup monitoring and reporting. Fulcrum Connections Infrastructure Build and Management System requirement sizing Deployment of Windows & HP Unix servers Implementation of “nPartitioning” in rp8420 server for production systems Implementation of “Vpartitions” in rp8420 server for Contingency Deployment of Oracle 9i Application Server Oracle8i Database Server Design Cisco Content Switch implementation Implementation of IIS & Apache Web services E-Gateway configurations for application roll out.. .