David Hytch

Slide1: 

Back offices – the role they play in ITSO Wednesday 8th March 2006 David Hytch

Agenda: 

Agenda Introduction Themes Lessons and Issues LogicaCMG Conclusion

Back Offices - Key themes: 

Back Offices - Key themes Key element to support schemes Long term platform Accommodate changes in process and technology Single point of responsibility and accountability Experienced programme & project management team Credible, experienced & financially stable “…Experience, pragmatism, collaborative and creative…”

Typical Scheme Overview: 

Typical Scheme Overview

HOPS/AMS: 

Central Reimbursement and Reporting System Messaging Receives and delivers messages to POSTs, either directly or through supported Terminal Management Systems Sends and receives messages from HOPS Sends and receives messages from ISMS AMS Status and disposition of all POSTs, ISAMs and HSAMs; Provision of ISMS generated config & key files to POST ISAMs; Provision of AMS generated config files to POST ISAMs; Mgmt of ITSO POST config files; Managing ISAM acknowledgments Collection and Forwarding Identifies "On us" txns and passes to external accounting system Identifies "Not on us" txns and passes to HOPS belonging to other ITSO members. Accounts ITSO Shell Accounts; ITSO Product Accounts; Hotlist Management; Actionlist Management Transaction Store Services Audit Backup Archive (std) HSAM HOPS/AMS ISMS POSTS (direct or indirect) Other HOPS

Central Back Office: 

Central Back Office

Service Architecture: 

Service Architecture

Back Office Criteria: 

Back Office Criteria Inter-relationships with scheme stakeholders Co-ordination and planning Stabilisation/clarification of ITSO Management of change Engagement and collaboration with operators Success determined in first few weeks Fight fragmentation

Considerations/ Experiences: 

Considerations/ Experiences ITSO requirements interpretation Integration effort by all parties Collaboration by all parties Managing subcontractors Business Case fulfilment Assumptions and expectations turned into deliverables Change control Time to fix issues

LogicaCMG : 

LogicaCMG Corporate Revenues of £2.1 billion Nearly 30,000 employees across 36 countries Systems Integration & prime contracting is the backbone of our business We specialise in fixed price delivery -Proven project and risk management methodologies …and in transport: Over 1,000 dedicated transport specialists 40 years experience operating across all modes of transport

LogicaCMG – some key achievements: 

LogicaCMG – some key achievements Our financial solutions process $5 trillion per day Our systems process 2 out of every 3 text messages sent in the world Messaging for 3G, Secure Muticast Our software supports a third of the world’s satellites Galileo, Weather, Land use, Military We have implemented CRM and channel automation solutions for more than 50 financial services customers

Transport background: 

Transport background Ticketing systems LUL – built ticketing back office (1358 TIS/FC machines, 248 stations) TFL (Buses) – developed ticket revenue data collection and accounting system for 100 privatised bus routes Danish Railways – development and delivery of a ticket sales systems Prague City Transit – paper and magstripe ticketing system mTicketing, NFC & Smartcard NoordNed, NSintl, BVG, SNCF – mTicketing Dutch Government – NFC in transport consulting Plzen - Transport and Entitlement smartcard Scottish Executive – Central Back Office & ITSO infrastructure Multi-application Card Schemes National Payment Schemes – full infrastructure including merchant env. National ID schemes - >4M card holders Telecoms – Rechargeable phone card with micro payment and ID facilities Security – Logical and physical access control with additional services

The LogicaCMG difference: 

The LogicaCMG difference We understand mission-critical systems Proven delivery track record Extensive industry experience Collaborative partnership-based approach Guaranteed outcomes together!

Conclusions: 

Conclusions Long term Vision Operator Innovation at minimal disruption Experienced programme & project management team Pragmatic, achievable plan & scope Single point of responsibility and accountability Balance of business needs, achievable outcomes and standards – ITSO or others Make the learning visible to the community and stakeholders Stability Strong Service Management

Slide15: 

Thank you… David.Hytch@logicacmg.com 07879487723