02 analyst pres feb02

woolworths operations: 

textiles inflation 4% woolworths operations textiles turnover 10% 13% 4% 4% 16%

woolworths operations: 

woolworths operations Market share 12 month average this year 16.7% last year 15.9% 3 month moving average this year 14.9% last year 14.6% Market share movement 3 month moving average Childrenswear Footwear Homeware Ladies intimatewear Ladies outerwear Menswear textiles

woolworths operations: 

woolworths operations Beautifully styled, classic and modern merchandise of superior quality and exceptional price appealing to different lifestyles Progress Upgraded fabrics and quality Defined mid and top tier ranges MSR sales continue to outperform More frequent inputs of ladieswear textiles performance

woolworths operations: 

woolworths operations Textiles A modern, exciting and easy shopping experience Gateway store concept Commissioned additional new store design concepts Commence roll-out of modernised store concept A culture of committed, accountable intuitive merchants Ongoing A quality, innovative, interdependent supply base with an appropriate mix of local, international and 100% suppliers Local supply base continues to be a strategic advantage International sources being consolidated Mutually interdependent and knowledgeable store / buying relationships Continued effort on communication and training around product knowledge, visional merchandising and promotions strategy

woolworths operations: 

woolworths operations Textiles Offer differentiated and innovative ranges: - Trial furniture Not successful – under review - Extend top tier ranges Mens W Collection continues to be successful – ladies launched winter 2002 - Wardrobe solutions layout Successful in ladies, introduce in mens/kids Continuously improve our availability: Target is 90% for MSR merchandise MSR: Total growth 40% Individual lines growth 25% Average contribution summer 2001 - 33% (summer 2000 - 25%) strategy (cont.)

woolworths operations: 

woolworths operations Market share 12 month average this year 6.3% last year 5.8% 3 month moving average this year 6.7% last year 6.2% Market share movement 3 month moving average Bakery Butchery Dry groceries & toiletries Fruit & vegetables Grocers wine Perishables foods

woolworths operations: 

woolworths operations foods turnover 9% 24% 14% 8% foods inflation 8.1% 12%

woolworths operations: 

woolworths operations The home of healthy eating where good food is conveniently available in an exciting, interesting and fun shopping experience Progress Relatively better availability, still not optimal Brand introduction Continuous flow of product innovation One-stop shop in a couple of minutes foods performance

woolworths operations: 

woolworths operations Foods Good foods strategy through: Focusing on the nutritional value and freshness Removal of MSG and tartrazine from all food products Optimise our convenience offering through: Roll-out of 7 foods micro stores and 5 food stand-alone stores Garage stores strategy Achieved December 2001 Consistent drive to remove colourants, flavourants and preservatives Removed 30/12 6 micro stores, 5 food stand-alone stores Agreed a trial in Pretoria April 2002

woolworths operations: 

woolworths operations Foods Improve availability to 85% end of day Create exciting shopping experience through: Roll-out of coffee shops Implement in-store food demonstrations Roll-out of seafood counters strategy (cont.) Achieved December 2001 80% (No improvement because of stock accuracy issues) 5 existing - good customer response 9 stores - assists promoting new products, WW foods as the icon & fun 4 existing - standards not high enough to continue roll-out

Slide13: 

woolworths operations inthebag Integrated in the second quarter Contained losses from R40m to R10m Improve losses next year Merged with cellphone business Not strategic – a service we should have

woolworths operations: 

woolworths operations trading space

woolworths operations: 

woolworths operations Achieved December 2001 New stores 12 new stores (11 food stores) Rationalisation of trading space Reduced space at Sandton Local franchise expansion 7 local franchise conversions 4 new franchise stores International business in Africa and the Gulf 3 new stores in Ras Al Khaimah, Sharjar, Muscat stores