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Palos Verdes Library District: 

Palos Verdes Library District Director’s Report on Achievement of 06/07 Strategic Plan

PVLD Vision And Mission: 

PVLD Vision And Mission The Palos Verdes Library District will be an innovative leader and community partner in providing outstanding library services that connect people, information, and ideas.

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Enhance PVLD’s Virtual Branch Measures/Targets Number and usage of new web services Redesigned website by 12/31/06 25% increase in website usage for 06/07 vs. 05/06 New web-based services Rosetta Stone Downloadable video Tutor.com live homework help PVPUSD Community Arts Calendar Fastfind federated search New databases Elibrary elementary Worldbook Advanced Online library card applications Blogs Email newsletters Website redesign Software selected and installed Cross-functional team assembled Design in process Limited staff resources have delayed progress Website usage way up 25% increase in unique visitors 30% increase in page hits

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Ensure all PVLD facilities (physical and virtual) are easy to find, easy to navigate, and easy to use Measures/Targets Usage statistics 25% increase in website usage 20% increase in door count 20% increase in circulation 20% increase in library card registrations Customer feedback Increased PVLD prominence on the web Wikipedia entry Blogs Downloadable toolbar Links from other community websites Wayfinding improvements at Peninsula Center New carpet Signage design Working on enhanced merchandising Revitalized Information Greeter program Volunteer training Additional volunteers – increased coverage New Branch hours Consistency Additional 4 hours of operation/branch/week

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Create and sustain youth Annex Measures/Targets Annex operational by start of 06/07 school year Annex usage and feedback Ability to secure funding Annex opened Sept 2006 Monthly door count (school year) PVLD = 600 Freedom4U = 300-350 Successful teen programs Games events, Knitting Club, Anime Club, Movie nights, Film Festival, crafts…. Over $40,000 in gifts and grants

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Build collections of popular materials that attract people to use the library instead of the book store or commercial web services Measures/Targets 20% increase in circulation 10% or greater increase in Books on CD collection 10% or greater increase in foreign language collection Expanded digital collections Downloadable video (pilot) Expanded e-book and audio collections 55% increase in Books on CD collection Playaway portable audio books Expanded teen collections Annex Expanded teen area at Peninsula Center Circulating video game collections Foreign language new book section 8.1% increase in number of foreign language items Children’s audio book and Braille collections

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Continue to develop “one stop” services at the library for customer convenience Measures/Targets Number and usage of new services Customer feedback At least two new “one stop” services during 06/07 Expanded passport and notary services Additional notaries Additional evening passport hours Sale of USB drives and headphones Wireless network and additional public PCs Expanded bandwidth Food and beverage policies and services

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Sustain 05/06 level of programming and enhance as resources allow - Measures/Targets 10% increase in program attendance Customer feedback

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Address customer desire for food and beverages Measures/Targets Customer feedback Food and beverage policy updated by 9/30/06 Food service/coffee cart at Peninsula Center by 6/30/07 Food and beverage policy updated Allow covered beverages and packaged snacks Food service team Location identified – Silver Spur lobby Distributed information to local vendors and asked for expressions of interest RFP under development

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual)

A. Make PVLD an attractive and exciting destination (both physical and virtual): 

A. Make PVLD an attractive and exciting destination (both physical and virtual) Ensure the safety and security of customers, staff, collections, facilities, and equipment Measures/Targets Zero accidents and zero workers compensation claims Insurance costs Compliance ZERO staff injuries and Workers Compensation claims in 06/07! Injury and Illness Prevention Plan implemented Online safety training program implemented for all staff New security guard service Ham radios and antennas installed – staff training ongoing Ready to go to bid on Malaga Cove safety improvements Received all available insurance discounts

B. Make it easy and convenient for people to use PVLD: 

B. Make it easy and convenient for people to use PVLD

B. Make it easy and convenient for people to use PVLD: 

B. Make it easy and convenient for people to use PVLD

B. Make it easy and convenient for people to use PVLD: 

B. Make it easy and convenient for people to use PVLD Note: Safari = online computer technical manuals

B. Make it easy and convenient for people to use PVLD: 

B. Make it easy and convenient for people to use PVLD

B. Make it easy and convenient for people to use PVLD: 

B. Make it easy and convenient for people to use PVLD

B. Make it easy and convenient for people to use PVLD: 

B. Make it easy and convenient for people to use PVLD

C. Enhance PVLD’s role as a center of community life: 

C. Enhance PVLD’s role as a center of community life

C. Enhance PVLD’s role as a center of community life: 

C. Enhance PVLD’s role as a center of community life

C. Enhance PVLD’s role as a center of community life: 

C. Enhance PVLD’s role as a center of community life

D. Bolster services and programs for target groups : 

D. Bolster services and programs for target groups

D. Bolster services and programs for target groups : 

D. Bolster services and programs for target groups

D. Bolster services and programs for target groups : 

D. Bolster services and programs for target groups

D. Bolster services and programs for target groups : 

D. Bolster services and programs for target groups

E. Deliver excellent and seamless customer service : 

E. Deliver excellent and seamless customer service Ali at Malaga Cove

E. Deliver excellent and seamless customer service : 

E. Deliver excellent and seamless customer service

E. Deliver excellent and seamless customer service : 

E. Deliver excellent and seamless customer service

F. Create and sustain a strong financial foundation : 

F. Create and sustain a strong financial foundation

F. Create and sustain a strong financial foundation : 

F. Create and sustain a strong financial foundation

F. Create and sustain a strong financial foundation : 

F. Create and sustain a strong financial foundation

F. Create and sustain a strong financial foundation : 

F. Create and sustain a strong financial foundation

Conclusion: 

Conclusion Another busy but productive year Achieved most of our Strategic Plan Goals and Objectives Staff turnover was a challenge Need to carefully manage costs – Labor contract/classification and compensation study PVLD well-positioned for upcoming projects and fundraising Employees and volunteers are amazing!

Looking forward: 

Looking forward Ambitious plan for this year – will be monitoring to prevent staff burnout Major projects must take priority New Integrated Library System Website redesign The Annex Malaga Cove and Miraleste upgrades/fundraising Classification and compensation study/MOU