stein presentation

Slide1: 

Work Force Shift: Business Needs Driving Corporate IT Strategy Mitch Stein CIGNA Information Technology January 5, 2006

Slide2: 

Flow of Today’s Presentation Compounded Productivity Decline Absenteeism Unscheduled absence Non-occupational disability Alignment of Information Technology to Business Imperatives IT Employees Shift Focus to Business Functions IT Processes and Priorities Better Aligned with those of the Business De-commoditization of IT Contribution – IT Engaged in Value Added Activity To Achieve True IT to Business Alignment Requires a Cultural Shift Reorganization Business Education for IT Employees Operating Model Modification Organizational Development Activity to Sustain Focus/Cultural Shift

Slide3: 

Movement to Consumer-Directed Products and Decision-Support Tools Consumers Becoming More Involved in Managing Their Health and Health Care Costs Consumers and Employers Wanting Access to Technology, Information, and Services that Enable Education and Choice Value Added Services More Options and More Help in Making Decisions about Benefit Plans More Information about Medical Procedures Available Preventive Health Care Cost Containment through Automation Cost Reduction through Predictive Modeling Health Insurance Industry Trends

Cultural Transition:Creating a Business/IT Partnership: 

ns Cultural Transition: Creating a Business/IT Partnership Organization Alignment of IT with Business Functions Creation of Application Service Groups (ASGs) Knowledge IT Employees to Acquire Necessary Business Knowledge Leadership Commitment Clear Road Map to Change Ongoing Leadership Communication and Updates True Investment in Planning and Managing Change Process Design New Work Flows that Encourage Greater IT Participation Earlier in Product Development Define New IT Roles Planning and Managing Change Work Stream Work Teams to Design Work Flows, Organizations, and Roles Creation of Team to Ensure a Common Model across ASGs

IT Employees Enhanced Business Knowledge Allows Them to Function as Business Partners: 

IT Employees Enhanced Business Knowledge Allows Them to Function as Business Partners IT People Approach their Work with: Knowledge of the Products and Services We Deliver Understanding CIGNA’s End-to-End Business Model Awareness of Roles and Responsibilities of Players Involved Appreciation for How CIGNA Makes Money As a Result: IT People are Better Positioned to Design Business Solutions IT People Understand How Software Applications Impact the Business (What’s Important) Capabilities of Technology can be More Finely Aimed to Produce Business Value Those with Knowledge of Technical Capabilities Can Recommend Enhancements

Slide6: 

The CIGNA Invitational defines the Company’s operating model, how the Company provides value for Employers, Health Services Consumers and Health Care Providers. 1 Selling 2 Underwriting 3 Client Installation 4 Member Enrollment 5 Inquiry 6 Services to Members 7 Provider Relations 8 Claims Processing 9 Reporting Renewal Product Design Shared Values

Slide7: 

4 How We Make Money illustrates the Company’s revenue sources and expense model.

Slide8: 

Clear Definition of Job Roles Career Level Guide Duties and Responsibilities Technical Skills Functional Competencies What are the fundamental responsibilities of the position?

Slide9: 

IT Resource Development Model Satisfy Ongoing Project Resource Requirements Improve Resource Availability Improve Effectiveness in Resource Utilization over Time

Slide10: 

Quality Responsiveness Cost Unified and Business Aligned IT Organization

Slide11: 

Best Practices: Business Aligned Functions, Standardization of Redundant/ Common IT Services, Focus on Value-Added Activities Transition is Difficult. Manage it, Provide Support Framework Quality Responsiveness Cost Reality is Commoditization of IT Functions that Used to be Value-Added Considerations: Changing Business Needs, Available Technology, Application Life-Cycle, Flexible Enough Strategy to Accommodate Change Conclusion

Slide12: 

Question, Comments, Remarks?