Presentation Transcript
Overview: Overview James Maxwell
Senior Service Manager
Atos Origin Global: Atos Origin Global
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are more than EUR 5 billion and it employs over 46,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors.
Atos Origin UK: Atos Origin UK Atos Origin UK employs 7000 people
Key Clients include
Department of Health
Department of Work and Pensions
Vehicle and Operator Services Agency
Key Connecting for Health Service Locations
Andover
Birmingham
Crewe
Nottingham
Atos Origin UK Service Desk: Atos Origin UK Service Desk 210 Service Agents covering the ITIL disciplines of Incident, Problem and Change
Handles in excess of 1M contacts per annum
Handles circa 2,500 Connecting For Health contacts per month
Currently migrating to a new tool set – CA USD
Service Desk Performance: Service Desk Performance
Service Desk Performance: Service Desk Performance
E-2-E Challenge: E-2-E Challenge
Promote knowledge as far up the chain as possible
Be as explicit as possible when completing a Triage form
Keep our dialogue going