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Welcome to the ‘Achieving Behavioural Change’ (ABC) Course : Welcome to the ‘Achieving Behavioural Change’ (ABC) Course Presented by: NAME Communication and Worker Engagement Training Produced from original work for: The Department for Work and Pensions (2003 to 2007) This must be read in conjunction with the Tutor Notes


Welcome to the ‘Achieving Behavioural Change’ (ABC) Course : Welcome to the ‘Achieving Behavioural Change’ (ABC) Course Presented by: NAME Communication and Worker Engagement Training Produced from original work for: The Department for Work and Pensions (2003 to 2007) This must be read in conjunction with the Tutor Notes


Administration : Administration Fire & First Aid Arrangements Refreshments / Meal Breaks Mobile Phones Smoking Policy Welfare Facilities


Ice Breaker : Ice Breaker Introduce another person Company, job they do Experience – safety training? Something interesting, e.g...... Claim to fame! Interests


Aim : Aim To enhance delegates existing training / experience with an understanding of the influence they as individuals have on health & safety performance, as an integral part of what we do. To develop a partnership in which all persons involved with “xxx” projects will have an input into achieving the goal of “ABC” through the life of the project.


What is ABC? : What is ABC? ‘Achieving Behavioural Change (ABC)’ A determination and belief that no one should have to be injured, or worse in the course of their work. The need of communication and worker engagement in reporting near hits/misses, as a positive means of preventing ill-health and severe accidents and incidents


Objectives : Following the course you will be able to: List the Legal Duties of Employers and Employees Define Hazards, Risks and Control Measures List Possible Causes of Accidents Appreciate the Link between Attitude, Behaviour, Consultation and Cooperation (communication and worker engagement) Appreciate the Costs of Poor Safety Performance Appreciate the Benefits of Good Safety Performance and positives of reporting near hits/ misses Put ‘ABC’ into Practice using the ‘STAARR’ & ‘TASK’ Card Successfully Complete the Course Assessment Objectives


Why Manage Health and Safety? : Legal reasons Financial reasons Moral reasons Why Manage Health and Safety?


Legal Duties : Legal Duties


Exercise 1 – Consequences of an Accident : Exercise 1 – Consequences of an Accident In your groups discuss and complete the exercise as instructed on the form


Facts about Health & Safety : Facts about Health & Safety Fatal & ill Health - Figures are for years 1981 to 2006/2007


Health and Safety at Work? : Not intended to stop work being done Intended to make those with duties Stop and Think how it can be done safely Health and Safety at Work Act 1974 Provides good framework for H&S in workplaces Sets minimum standards Makes safety everyone's business Health and Safety at Work?


Exercise 2 – Legal Duties : Exercise 2 – Legal Duties In your groups discuss and complete the exercise as instructed on the form


Legal DutiesEmployers : Legal Duties Employers Ensure health & safety of employees Ensure health & safety of others Provide safe systems and procedures Provide training, supervision etc. Provide safe workplace and equipment Provide welfare facilities and first aid cover Consultation with employees


Legal DutiesEmployees : Legal Duties Employees Ensure your own health & safety Ensure health & safety of others Co-operate with your employer Don’t interfere with safety equipment etc. Report health & safety problems Use equipment safely as trained


Slide16 : “It shall be the duty of every employer to ensure, so far as is reasonably practicable the health, safety and welfare at work of all his/her employees”. Reasonably Practicable – 1


Reasonably Practicable – 2 : Reasonably Practicable – 2 Cost of implementing V’s Risk (Time, effort etc). High, Medium, Low Cost of maintaining. Extent of Risk Elimination/Reduction


Penalties for getting it wrong – 1 : Penalties for getting it wrong – 1 Magistrates Court Fine up to £20,000 and/or Prison 6 months Crown Court Fine £Unlimited and/or prison Example most recent: £15,000,000


Penalties for getting it wrong – 2 : Penalties for getting it wrong – 2 Compensation – Insurance Excess Negligence Contributory Negligence


Hazard, Risk and Control : Hazard, Risk and Control


Exercise 3 – Health & Safety Problems : Exercise 3 – Health & Safety Problems In your groups discuss and complete the exercise as instructed on the form


Foreseeable : Foreseeable 75% of Accidents deemed Foreseeable. If Foreseeable - Then Preventable! Behaviour Alertness Hazard Spotting Reporting Actual and Potential Attitude to Risk Workplace standards Unsafe Acts/Conditions Reporting of Near Hits/Misses


Accident Triangle – Positive Reporting : Accident Triangle – Positive Reporting Fatals Majors 3 Day+ First Aid Near Hit-Misses


Definitions – 1 : Definitions – 1 Hazard A hazard is something with the potential to cause harm. Risk The risk is the likelihood of the harm occurring,during the work coupled with the severity. Risk Assessment Structured and systematic technique to identify hazards,evaluate risks and prioritise actions.


Definitions – 2 : Definitions – 2 Method Statement A documented logical description of a task. Risk Control The measures taken to eliminate hazard or reduce risk to an acceptable level.


Suitable Controls – ‘ERIC’ Principles : Suitable Controls – ‘ERIC’ Principles Eliminate Reduce / Substitute (with lesser risk) Engineering controls (Isolation, Containment, Guarding) Safe systems of work (Information, Instruction, Supervision, Training,) Warning signage PPE Control A combination of some or all may be needed until risk is adequately controlled


What is a ‘STAAR’ / ‘TASK’ card? : What is a ‘STAAR’ / ‘TASK’ card? A point of work assessment completed by you A tool which is intended to: Compliment the formal risk assessment Prompts and reminds us to: Consider our workplace Consider our activity Consider the potential for accidents You must carry your card at all times on site


Slide28 : What is S.T.A.A.R.R.? A tool asking individuals to: Think Act Review Assess Report Before commencing the task / job & Your controls On Additional controls ? Upon completion Problems encountered Use the tool to help you


Slide29 : How is it used / operated S.T.A.A.R.R. Contractors staff issued with ‘STAARR’ card Completed by individuals at the point of work, before commence of the task. Other contractors working in the area. Other hazards introduced Only one assessment need be completed in a group All team members sign / initial appropriate section


Slide30 : Operatives Complete your group exercise entitled “Motivating Safety Behaviour” Managers / Supervisors View the following video clips then Complete Part 2 of the tool kit form “Point of Work Assessment” “STAARR”


Slide31 : Video Clip 1     PART 2 THINK


Introducing the ‘TASK’ Card : Introducing the ‘TASK’ Card Think first Act safe Stop if hazardous Keep safe


Causes of accidents : Causes of accidents


Unplanned Events and Outcomes : Unplanned Event Outcome Unplanned Events and Outcomes


Safe Behaviour : Safe Behaviour Causes of accidents are:- Unsafe Acts Unsafe Conditions People cause accidents! NAPO


Exercise 4A – Unsafe Acts : Exercise 4A – Unsafe Acts In your groups discuss and complete the exercise as instructed on the form


Unsafe Acts : Unsafe Acts Standing on top step of step ladders Removing guards from machines Leaving materials on floor of a corridor Blocking a doorway or escape route Not wearing correct PPE Putting chemicals in unmarked containers Using machines or tools without training


Exercise 4B – Unsafe Conditions : Exercise 4B – Unsafe Conditions In your groups discuss and complete the exercise as instructed on the form


Unsafe Conditions : Unsafe Conditions Unstable or dangerous working platform Dangerous machinery Materials and trip hazards on floor Blocked access routes and exits Excessive noise levels, or dust in air etc. Overcrowding External factors such as weather etc.


Causes of Unsafe Acts and/or Conditions : Causes of Unsafe Acts and/or Conditions Lack of:- Experience Training Poor Supervision Laziness Distractions Pressures:- Peers Management Cost:- Time Equipment Personal Pressures:- Your team playing tonight? Problems at home Human Errors Forgetfulness


Chain of events : Chain of events Lack of Control Unsafe Acts Unsafe Conditions Accident Consequences


Exercise 5 – Costs of Accidents : Exercise 5 – Costs of Accidents In your groups discuss and complete the exercise as instructed on the form


Business costs: : Business costs: Lost time Damaged equipment and materials Loss of contracts Loss of expertise Higher insurance premiums Damaged reputation Fines, Compensation Claims etc.


Human Cost of Accidents : Human Cost of Accidents Physical injury or ill health Pain and suffering Loss of earnings Treatment / medication costs Temporary or permanent inability to enjoy pastime activities / hobbies and possible Change of Job Change of Lifestyle Stress to family/friends


Cost of Accidents : Cost of Accidents Ian wasn’t killed in a building site accident He just lost his life… VIDEO


Attitude and Behaviour : Attitude and Behaviour


Reminder: Causes of Unsafe Acts/Conditions : Reminder: Causes of Unsafe Acts/Conditions Lack of:- Experience Training Poor Supervision Laziness Distractions Pressures:- Peers Management Cost:- Time Equipment Personal Pressures:- Your team playing tonight? Problems at home Human Errors Forgetfulness NAPO


Results of behaviour : Results of behaviour Safe Attitude Physical actions Effect on self Effect on others Safe Outcome


Results of Behaviour : Results of Behaviour Safe Attitude Physical actions Effect on self Effect on others Safe Outcome Unsafe Attitude Unsafe Outcome


Experience and Attitude : Experience and Attitude Experience shapes our attitudes NAPO


Experience and Behaviour : Experience and Behaviour Take a short cut Nothing Accident/Injury You were lucky You will do it the same way again (Habit) HOW LONG WILL LUCK LAST? You learned the hard way Next time do it differently (Correct way) WILL YOU GET A NEXT TIME?


What else influences attitudes? : What else influences attitudes? Previous experience Other’s opinions Knowledge Training Perception


Motivation for Safe Behaviour : Motivation for Safe Behaviour Definition: The enthusiasm for doing something continually safely


Exercise 6 – Motivation for Safe Behaviour : Exercise 6 – Motivation for Safe Behaviour In your groups discuss and complete the exercise as instructed on the form


Motivation for Safe Behaviour : Motivation for Safe Behaviour Reward: Financial bonus Promotion Extra responsibility Incentive schemes Active Encouragement of Involvement in: Decisions on Consultation Risk Assessments Safe Systems of Work Provision of: Training Good Working Environment Welfare Facilities Explanation of Ultimate Consequences Consistent/Controlled Discipline


How to Motivate for Safe Behaviour : How to Motivate for Safe Behaviour Effective clear and timely communication Co-operation and Co-ordination Selection of Competent Persons Sharing Ownership Providing Leadership Never ignoring safety problems Not allowing pressures or other priorities to influence them to condone deviations or short cuts Being polite Praising safe performance


Safety Culture : Safety Culture “The way we do things around here”


Benefits of getting it right : Benefits of getting it right


Exercise 7 – Benefits : Exercise 7 – Benefits In your groups discuss and complete the exercise as instructed on the form


Benefits of ‘ABC’: : Benefits of ‘ABC’: Safe working environment Healthy working environment Better lifestyle – less stress Savings in time and money A good reputation Consistent safe working


Achieving the ‘ABC’ Goal : Achieving the ‘ABC’ Goal


Slide62 : Understand your legal responsibilities Change of attitudes Influence behaviour – report near hits/misses and ensure lessons are learnt Identify possible hazards Eliminate or control hazards Realisation of benefits Communicate with others Practice what you preach Achieving the ‘ABC’ Goal:


Achieving the ‘ABC’ GoalEmployers’ Actions : Achieving the ‘ABC’ Goal Employers’ Actions Induction Continuous Training Refreshers Good Working Environment Sufficient well maintained equipment Safe Systems of Work Appropriate Supervision Good Communication Consultation Regular Team Briefings Safety Meetings Tool Box Talks Resources


Achieving the ‘ABC’ GoalEmployees Actions : Achieving the ‘ABC’ Goal Employees Actions Site Rules:- Understand & follow them Induction/Toolbox Talks:- Listen and ask questions Comply with SSoW Report problems and watch out for Hazards Check equipment and tags Communicate with others Set a personal example of safe behaviour IF IN ANY DOUBT – ASK – Remember yours is a dynamic changing environment


Forgetfulness? : What can we use to prevent this? A tool designed to help prevention of error the ‘STAAR’ / ‘TASK’ card Forgetfulness?


How is ‘STAARR’ & ‘TASK’ Used and Operated : Completed by individuals at point of task Before commencement of the job Checked / updated when task / workplace changes Other contractors move into working area Other hazards introduced Only one assessment needed in a group All team members sign/initial appropriate section How is ‘STAARR’ & ‘TASK’ Used and Operated


Task Use and Operation : Task Use and Operation Only needs to identify problems not in original Risk Assessment For each hazard identified and ticked there must be an appropriate control Control measures if... Complex or In doubt or Group cannot agree Must consult management before continuing


Exercise 8 – Use of ‘STAAR’ / TASK’ card : Exercise 8 – Use of ‘STAAR’ / TASK’ card In groups, complete each exercise as instructed on the form. VIDEO


Contact Hotline : Dedicated telephone number – xxx will be answered between 0900-1700hrs Monday to Friday After hours – Answer service only Contact Hotline


Contact Hotline : Contact Hotline Report Received Form sent to EHS Investigated immediately by appointed EHS and depending upon severity no later than within 5 working days Response sent back to the office Conclusion to be posted onto site notice boards or as appropriate for nature of complaint


DWP Hotline – Questions Asked : DWP Hotline – Questions Asked Name (optional anonymity will be respected) Site Name of Contractor Sub-Contractor if applicable Date of Health & Safety Issue Nature of Health & Safety Issue Injury or property damage Management response Would you like a response to this issue?


Summary : Legal Duties - Employer & Employee Hazard, Risk and Control Causes of Accidents Attitude, Behaviour – Communication & Worker Engagement Benefits of Getting in Right – Problem & Solution Solving Achieving the ‘ABC’ Goal Integral to what we should be doing! Summary


Course test : Course test


‘We hope you enjoyed and benefited from participating in this course’. : ‘We hope you enjoyed and benefited from participating in this course’. Have a Safe Journey Home