Slide1: E-learning from around the world Andrew Silvers Business Manager hp education asia pacific July, 3rd, 2002


Slide2: Early Returns When do you expect to see a return on investment from E-learning? Information Week research survey, Base of 66 sites that measure ROI


Slide3: % of respondents Internal Rewards Which of the following benefits does your company expect to gain from using E-learning for training internally? Information Week research survey, study of 250 business and IT Professionals


key drivers of e-learning demand: key drivers of e-learning demand Certification I.T. Certification Financial Certification Other professional certifications Continuing education requirements Regulation Health & Safety Food & Drugs Environment Labour Cost Savings High Training requirements High Turnover Multiple Facilities Electronic Business Initiatives “eGovernment” Initiatives Other Demand Drivers Demand for E-learning Source – SRIC - BI


Etera: Etera Company type: Wholesaler Marketplace: Nursery (plants) Summary: uses e-learning to train garden centers around the USA on its products. Results: 170% Increase in sales


Krispy Kreme Doughnuts: Krispy Kreme Doughnuts Company type: Retail Marketplace: Food Summary: uses e-learning to train store managers Results: reduced staff turnover, increased store openings and increased sales


HP: HP Company type: large to small customers, services, consumables etc Marketplace: global Summary: uses e-learning across the company Results: increases staff readiness for change, provides one place for learning for all employees


North Atlantic Canada: North Atlantic Canada Company type: Oil Refinery Summary: uses e-learning to improve safety, performance, employee innovation and capacity Results: “the old way of training was too time consuming”, e-learning provides lower cost and give learners what they need when they need it


Dow Chemical: Dow Chemical Company type: large multinational – chemicals, plastics, agricultural, services Marketplace: global Summary: uses e-learning across the company Results: saved $34m in one year


Slide15: Company type: airline Marketplace: Canada, USA, Europe, other Summary: worldwide rollout of E-learning for all of its airport ground crews. Results: "We didn't set out to reduce the cost of training; that's an old paradigm," says Brian Corbett, manager of E-learning and knowledge management at Air Canada in Montreal, "We're integrating a culture of safety and awareness," says Corbett. "The VP of airports likes that a whole lot."


Slide17: Company type: Mortgage banking Marketplace: financial services Summary: provide virtual classroom training across 27 different locations Results: disseminates essential knowledge quickly


RBC Financial Group: RBC Financial Group Company type: full financials services provider Summary: began in 1995 to provide e-learning across the company Results: improved employee and organisation performance


Slide21: Company type: corporate education provider Summary: providing education simulations using virtual classrooms Results: BTS now offering cost-efficient live e-learning programs to its clients


Manipal Academy of Higher Education (IT Academy): Manipal Academy of Higher Education (IT Academy) Company type: largest private education institute in India Marketplace: education Summary: 38,000 students study through a distance education program. Results: “we are the lowest in cost, but best in quality and facilities” Dr Ramdas Pai – President, Manipal Academy of Higher Education


Conclusions:what are the key drivers of e-learning demand in your organisation?: Conclusions: what are the key drivers of e-learning demand in your organisation? Certification I.T. Certification Financial Certification Other professional certifications Continuing education requirements Regulation Health & Safety Food & Drugs Environment Labour Cost Savings High Training requirements High Turnover Multiple Facilities Electronic Business Initiatives “eGovernment” Initiatives Other Demand Drivers Demand for E-learning Source – SRIC - BI