Group Communication (revised 2.0)

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Group Communication:

Group Communication Rob Craig Introduction To Communication 330-6156 rob.craig@cpcc.edu

Preview Of Things To Come:

Preview Of Things To Come What Is A Group? What Are Some Characteristics of an Effective Group? What Are Advantages & Disadvantages of Group Problem-Solving?

Preview Of Things To Come:

Preview Of Things To Come Three Methods for Decision-Making Three Different Types Of Leadership A Framework For Team Decision-Making

Small Group Communication:

Small Group Communication What Is A Group? A collection of people with a common goal, or, a common thread of interest Commonly referred to as “teams” in the workplace

Small Group Communication:

Small Group Communication The Characteristics of An Effective Group Clear Purpose The vision, mission, goal, or task of the group are defined by the group. Climate The group climate is informal, comfortable, and relaxed There are no obvious tensions or signs of boredom Participation There is much discussion, and everyone is encouraged to participate.

Small Group Communication:

Small Group Communication The Characteristics of An Effective Group Listening Members use effective listening techniques such as questioning, paraphrasing, and summarizing so that everyone’s point of view is considered . Healthy Conflict Conflict between group members is a normal and sometimes necessary component of group work. Group members should not try to avoid, smooth over, or suppress conflict. Rather opposing views should be analyzed and considered when coming to a group decision.

Small Group Communication:

Small Group Communication The Characteristics of An Effective Group Open Communication Members are free to express their views and ideas about the group’s tasks and processes Members have few hidden agendas Clear Roles and Assignments There are clear expectations about group member’s roles Clear assignments are made, accepted, and carried out. Work is fairly distributed among team members. External Resources The team utilizes key outside relationships with important individuals and groups within their larger organization

Small Group Communication:

Small Group Communication The Characteristics of An Effective Group Functional Diversity The group is composed of members who vary in their related knowledge, skills, and abilities. Self Assessment The group takes time to examine how well it is functioning and ways to improve its effectiveness.

Small Group Communication:

Small Group Communication Different views from different people Increases individual motivation It’s easier to identify mistakes Team Decisions are better received by others Group Work is more pleasant and fulfilling for most members ADVANTAGES OF SMALL-GROUP DECISION-MAKING ADVANTAGES OF SMALL-GROUP DECISION-MAKING

Small Group Communication:

Small Group Communication Members can get slack Personal agendas may conflict with group goals Aggressive members can dominate Status problems? Members could be uncompromising GroupThink can override common sense Takes longer to reach a decision DISADVANTAGES OF SMALL-GROUP DECISION-MAKING

Small Group Communciation:

Small Group Communciation What is Groupthink? Groupthink is a mode of thought whereby individuals intentionally conform to what they perceive to the consensus of the group. Groupthink may cause the group (typically a team, committee or large organization) to make bad or irrational decisions which each member might individually consider to be unwise.

Small Group Communication:

Small Group Communication Methods of Decision-making Unanimous Nearly impossible to get all to agree entirely Majority Rules Ignores the minority Creates resentment Competitive mindset Consensus seeks mutual consent “What Will Work Best For Everybody” Co-Operative Mindset

Small Group Communication:

Small Group Communication Member “roles” task-oriented maintenance self-serving

Small Group Communication:

Small Group Communication Task roles Initiating Information seeking Opinion seeking Information giving Opinion giving Maintenance roles Encouraging Gatekeeping Harmonizing Compromising Standard setting

Small Group Communication:

Small Group Communication Self-Serving Roles Blocking Aggression Recognition seeking Withdrawing Dominating Joking Self-confessing Help seeking

Small Group Communication:

Small Group Communication Leadership Styles Autocratic “My way or the highway” Laissez-Faire “You’re on your own” Democratic “What Does Everyone Think?”

Small Group Communication:

A conflict can be destructive if all the participants are dissatisfied and believe they have lost something . Conflict not always a negative force Clarifies differences Identifies flaws When a conflict is handled constructively, no one loses and every wins. Small Group Communication

Small Group Communication:

Small Group Communication Resolving Group Conflicts Competitive vs. Cooperative Mindset Competitive Mindset perceives a conflict in all-or-nothing terms Tends to be aggressive if not dominating Cooperative Mindset perceives a conflict as an opportunity to resolve problems seeks a resolution that satisfies the needs of all parties involved in the conflict

Small Group Communication:

Small Group Communication Reflective-Thinking Method What’s the problem? What are the facts of the situation? What criteria should a solution meet? What are some possible solutions? BRAINSTORMING What is the best solution? How can we implement the solution?

Small Group Communication:

What’s A Group? The Characteristics of an Effective Group Group Problem-Solving Advantages Disadvantages Groupthink Methods of Decision-Making Unanimous Majority Rules Consensus Styles of Leadership Autocratic Laissez-Faire Democratic Conflict Resolution Competitive Mindset Cooperative Mindset Reflective-Thinking Method RECAP Small Group Communication

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