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Slide1 : Rapid Response A Portal Solution For Interagency Collaboration and Incident Management


Rapid Response User Experience : ERIP ETEAM Assets Health Other Mapping Single Sign On Role Based Personalization Customization Navigation Security “Integration at the Glass” Rapid Response User Experience


Rapid Response - Rationale : Rapid Response - Rationale People – It is not always possible to assemble all team members at a physical location during an emergency. Some members may never be able to assemble due to the nature of their function (i.e. field personnel) Assets – The meeting place must have access to asset information and availability so that they can be bought to bear on situations as they evolve Collaboration – A means of communication must be available to quickly communicate with others up, down, laterally, and outside of the chain of command in accordance with SOPs Knowledge – The team must have immediate access to knowledge like situational awareness, and subject matter expertise to solve problems. Such knowledge is typically stored in people and media Don’t forget to “P-A-C-K” adequately for any emergency or major event It is rarely feasible to physically bring all these elements together


Rapid Response Features : Rapid Response Features Meeting Place – The Portal provides a place to assemble people/teams People – A robust integrated directory structure for finding qualified human resources and managing system access Collaboration – The ability to easily communicate with others no matter where they are located or what equipment they have Incident Management – ETeam facilitates assessing, prioritizing, tracking, completing, and evaluating a myriad of incidents and action items, providing complete situational awareness Asset Management – The ability to locate and bring assets to bear upon situations as effectively as possible Geographic Information Systems (GIS) – Provides the ability to geospatially map, locate, and track incidents, people, and assets Application Integration – Integrating existing systems and point solutions into the common response infrastructure Seven core elements of effective emergency and crisis management that support P-A-C-K


Slide5 : Who Is Here Authenticate/Secure Access Access to back-end Applications Incident Summary Reporting & Create Incident Reports Cross Agency People Finder Portlet Collaboration Center Agencies & Contacts In the Directory Solution Features


Directory Integration with IBM Dynamic Team Management : Directory Integration with IBM Dynamic Team Management State Law Enforcement Federal Departments/Agencies Federal Law Enforcement Military Command Centers Directory Integration Integrated Directory State Law Enforcement Federal Departments/Agencies Federal Law Enforcement Military Command Centers User Access to DTM Application Application Access to Directory Data


Slide7 : Current Agency Names Name & Number of Directories Inter-Agency Collaboration And Interoperability


Incident Portlet – Situational Awareness : Incident Portlet – Situational Awareness Display is User Customizable


Incident Portlet – Situational Awareness : Incident Portlet – Situational Awareness On Mouseover On Click (If given access)


Slide10 : Incident Name Incident Prognosis Submit New Incident Report on Blackberry Device (Integrates with the portal and back-end application) Lead Agency Submit Within Seconds (Connects First Responders in the Field to the Command Centers) Incident Status Pervasive Capability


Slide11 : Presence Awareness Hi Terri, Please call Frank and… Wait a sec, let me get frank in the convo… Rapid Response - Collaboration


Slide12 : Rapid Response - Web Conferencing Same chat content Added Video Added Audio Who’s in the meeting Host can set & adjust permissions Screen Sharing & Whiteboarding Polling Hand-raising maintains order


Rapid Response – Team Spaces : Rapid Response – Team Spaces Team spaces are like websites dedicated to the work and media of the team


Rapid Response – Team Spaces : Rapid Response – Team Spaces Team Spaces are Easily Customizable with Minimal Training


Rapid Response – Team Spaces : Rapid Response – Team Spaces Documents can be shared in the team space Document changes are regulated and tracked


Rapid Response – Team Spaces : Rapid Response – Team Spaces They can be Very Basic, Yet Just as Functional


Slide17 : Rapid Response – Application Integration


Slide18 : Full Functional Incident Management Application Full Functionality – E Team Incident Management Application


Rapid Response User Experience : ERIP ETEAM Assets Health Other Mapping Single Sign On Role Based Personalization Customization Navigation Security “Integration at the Glass” Rapid Response User Experience