Alliance Group General

BriljentTraining. Writing. OutsourcingBRILLIANT POSSIBILITIES: 

1 BriljentTraining. Writing. OutsourcingBRILLIANT POSSIBILITIES

Our Story: 

2 Our Story Established in 1998 CEO former training director for Fortune 500 company Recognized in private sector 2001-2002: Diversified services 2003: WBE certified 2004: 8(a) and SDB certified

Our Capabilities: 

3 Our Capabilities 611430 – Professional and Management Development Training 519190 – All Other Information Services 541519 – Other Computer Related Services 541611 – Administrative Management & General Management Consulting Services 541618 – Other Management Consulting Services 541930 – Translation and Interpretation Services 541990 – All Other Professional, Scientific, & Technical Services 561320 – Temporary Help Services 561410 – Document Preparation Services 561499 – All Other Business Support Services 561990 – All Other Support Services 611420 – Computer Training 611710 – Educational Support Services NAICS Codes

Our Capabilities: 

4 Our Capabilities Conduct assessments and make training recommendations Facilitate existing training Create customized or off-the-shelf activities Offer classroom, computer-based and virtual options Provide on-site or off-site facilitation Include technical-based or core skills Offer train-the-trainer programs Understand business process Conduct just-in-time training Development and Deployment of Training

Our Capabilities: 

5 Our Capabilities Policies and procedures New and improved processes Technical manuals End user guides Systems migration support Business analyst services Database design Document Management Research and Editing Content and Technical Writing, Documentation, and Data Tracking

Our Capabilities: 

6 Our Capabilities Help desk support Market research Program evaluation Customer satisfaction survey Recruitment and hiring assessments (on-line) Training director Professional Services

Our Experience: 

7 Our Experience Accenture/Maximus Developing new hire training for inbound call center staff who answer questions on Medicaid and the Children’s Healthcare Insurance to support the Texas Health & Human Services Commission Conseco Insurance Completed more than 50 projects for this company that handles Medicare supplemental insurance, including developing and conducting call center training when center moved to New Delhi, India Indiana Department of Revenue Developed and deployed “just in time” call center training AdminaStar Federal Designed seven computer-based training modules to support call center initiatives Insurance and Call Center

Our Experience: 

8 Our Experience Parkview Health System Provide comprehensive training, design, process mapping, and documentation services for this 5,700 person healthcare system St. Joseph Community Health Foundation Coordinate private, not-for-profit, and government stakeholder interests for the Healthcare Access Program to improve services received by patients and reduce duplication of service/benefits Walgreens (preferred vendor) Facilitate customer-created management training program since 1999 Eli Lilly and Company (preferred vendor) Design classroom and CBT training engagements related to processes, procedures, and specific pharmaceuticals Healthcare and Pharmaceutical

Our Experience: 

9 Our Experience Weaver Popcorn Documenting standard operating procedures for multiple processes. WaterFurnace International Designing both tech manuals and end-user owner manuals in both English and Chinese BAE Translating technical documents into Spanish Ambassador Steel Implementation of a new software package through training and program documentation. Northrop Grumman Editing white papers Manufacturing

Our Experience: 

10 Our Experience Custom Electronics Design & Installation Association (CEDIA) Creating over 60 education curriculum courses – both classroom and web based National Association of Realtors (NAR) Designing a variety of professional course for the largest trade association in the world Graphic Arts Education and Research Foundation (GAERF) Created and administered three national tests that high school students take to become certified in the graphic arts industry Chartered Property Casualty Underwriters Society (CPCU) Designed four professional development courses that are being taught across the country Trade Associations & Non-Profits

Our Experience: 

11 Our Experience Indiana University Purdue University Indianapolis Together we have written and published a book on RFID Fort Wayne Community Schools Facilitated the strategic planning process for the largest school district in northeast Indiana Indiana University Worked with their Center on Community Living and Careers to update a procedure manual for the Vocational Rehabilitation Specialists in the state of Indiana University of Wisconsin Wrote their winning proposal to conduct water testing to the State of Indiana Indiana Law Enforcement Academy assisted with the initial distance learning initiative and creation of instructor PowerPoint slides Education

Our Experience: 

12 Our Experience State of Indiana Contractor on over 40 projects Family Social Services Administration Department of Corrections Department of Workforce Development Bureau of Motor Vehicles Office of Information Technology Department of Environmental Management Attorney General’s Office others State Government

Our Experience: 

13 Our Experience Center for Medicare and Medicaid Services Providing support services to the Office of Medicare Ombudsman – Division of Beneficiary Inquiry Customer Service Letter Content Management Task through response letter knowledge management, analysis of of customer satisfaction, CSR training assessment, post training evaluation and drafting standard operating procedures for training execution. Briljent also provided project management on the OMO contract and has direct interaction with CMS Wright-Patterson AFB Designing computer-based training for contracts office (October 2006-present) Defense Information Systems Agency Providing Nortel technical support (May 2006 – present) Federal Government (current)

Our Experience: 

14 Our Experience Wright-Patterson AFB As a subcontractor to General Dynamics we designed computer-based training for airmen orientation (June 2005-September 2006) Defense Information Systems Agency Technical support (May 2005) Internal Revenue Service Obtained DISC procurement (fall 2004) Department of Navy Facilitated leadership training (summer 2003) Federal Government (past)

Our Processes and Methods: 

15 Our Processes and Methods ADDIE Quality assurance and quality control Weekly written project updates Trained, skilled editors Project management and stakeholder input Planned interaction with subject matter experts

Why Briljent?: 

16 Why Briljent? Drive, determination, and reputation Training experts Process and experience using subject matter experts Management involved in every project Responsive

Why Briljent?: 

17 Why Briljent? 8(a) Certified (SBA expires 6/2013) SDB Certified (SBA) DBE (Department of Transportation) WOSB/WBE Certified California Indiana Illinois Missouri Pennsylvania GSA MOBIS (pending) Seaport – E accessible Credit Cards Accepted

Why Briljent?: 

18 Why Briljent?

Why Briljent?: 

19 Why Briljent? July and August 2006 Senator Evan Bayh highlighted Briljent as a small business success story. October 2005, awarded the Indiana Entrepreneurial Spirit Award by the Indiana University Kelley School of Business for our firm’s ability to persevere and take risks. January 2005, Indiana Governor Joe Kernan awarded Kathy Carrier the Sagamore of the Wabash for her humanity in living, loyalty in friendship, wisdom in council, and inspiration in leadership. February 2005, featured in Indianapolis Business Journal December 2004, featured in Entrepreneur and Volume 17 of Small Business Success. November 2004, WIPP (Women Impacting Public Policy) nominated our company owner for the prestigious SBA Small Business Person of the Year award and the Fast Company Fast 50 award

Why Briljent?: 

20 Why Briljent? December 2003 and March 2005, Eli Lilly nominated our company owner as the Small Business Person of the Year with the Small Business Administration. Also in December 2005 Eli Lilly nominated our CEO as NAWBO Business Owner of the Year. Also in 2003, we were one of only 17 firms selected by Eli Lilly as a preferred training vendor and continued as one of seven firms in 2005; over 300 firms competed for this status on a global basis. June 2002, Briljent and our CEO received the prestigious Ernst & Young Entrepreneur of the Year Award. Our CEO was featured in the book, published in 2001, E-LEARNING: Expanding the Training Classroom Through Technology - A Collection of Articles by the Pioneers of E-Learning.

Slide 21: 

21 Thank you for your interest in our capabilities and talent. We have a strong story to tell, and with a bench of over 50 staff members, we deliver results. Moreover, we are ethical, hard-working, and passionate about our work.

Contact Us: 

22 Contact Us John Guingrich Vice President of Government Solutions jguingrich@briljent.com C: (260) 403-0933 Briljent, WBE, 8(a) & SDB Certified www.briljent.com Fort Wayne Indianapolis 7615 W. Jefferson Blvd 1060 N. Capitol Ave. Fort Wayne, IN 46804 Indianapolis, IN 46204 P: (260) 434-0990 (877) 434-0990 F: (260) 434-0991