05 Lanares

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QA at University of Lausanne Developing a Quality culture: 

QA at University of Lausanne Developing a Quality culture Jacques èsJjjJacques LANARES

Quality at : 

Quality at Context and Intentions UNIL Quality Concept Evaluation and Perspectives

Quality Culture: 

Quality Culture Quality Assurance

A bottom up project...: 

A bottom up project... 1994 1999-2000

Quality Culture : 

Quality Culture Fitness for Purpose Responsibility Participation Reflexivity Balance between Autonomy and Accountability

Fitness for Purpose: 

Fitness for Purpose 4 Basic questions Follow up of Action plans

To try to avoid paternalism: 

To try to avoid paternalism Involving Faculty in definition of priorities Constructive feedback

To Encourage Participation: 

To Encourage Participation COVER Faculty’s Committees

Balance between Autonomy & Accountability: 

Balance between Autonomy & Accountability

A process to regulate « tensions »: 

A process to regulate « tensions »

A process to regulate « tensions »: 

A process to regulate « tensions »

Quality at : 

Quality at Context and Intentions UNIL Quality Concept Evaluation and Perspectives

Quality at : 

Quality at A committee to implement : Cover Self evaluation of faculties / 4ans Self evaluation report External point of view : Experts Articulation with global strategy Document a reflexive process

COVER : 

COVER Develop and rules the process 23 members Professors Intermediate teachers (MER, assistants) Students PAT Vice Rector

“Individual teachings”: 

“Individual teachings” Objectives and priorities of teaching Teaching methods Evaluation of teaching Assessment of students Integration of research in teaching

4 Levels - 4 questions: 

4 Levels - 4 questions What are the objectives in the dimension? How do you know where you are ? What are the results ? What are the next steps to improve ?

Report: 

Report Profile of the faculty Answers to questions Synthesis Action plan

Expert’s profile: 

Expert’s profile Experience of governance Experience of evaluation Knowledge Swiss HE system Knowledge of the domain

Expert’s role : meta-evaluation: 

Expert’s role : meta-evaluation “Plausibility” of the report Main questions addressed Coherence of Action Plan Open suggestions

Quality at : 

Quality at Context and Intentions UNIL Quality Concept Evaluation and Perspectives

Feedback from faculties: 

Feedback from faculties Stimulate global reflection, new discussions Helps to identify priorities & actions Difficult to get a large implication Requires a “significant” investment

Global satisfaction AE: 

Global satisfaction AE

Perspectives: 

Perspectives Improve tools & guidelines Complete Evaluation of all faculties Introduce simplifications Re-enforce the culture

Slide26: 

“Pertinence is more important than conformity”