Slide1: Welcome SEEP Members! 2004 ANNUAL GENERAL MEETING & WORKSHOPS


Slide2: ACCION International Action for Enterprise ADRA International ACDI/VOCA Aid To Artisans ANERA American Refugee Committee CECI CARE Canada CARE USA Catholic Relief Services Christian Children’s Fund Coady International Institute Conservation International Cooperative Housing Found. Counterpart International, Inc DID Enterprise Development Intl. Enterprise Works Worldwide FINCA International Food for the Hungry International Freedom from Hunger Grameen Foundation (USA) Hope International IDE IRC Katalysis Medical Ambassadors MEDA Mercy Corps International MIX NCBA Oxfam America OICI Opportunity International PACT, Inc PLAN International Pro Mujer Project HOPE Rainforest Alliance SAWSO Save the Children SOCODEVI SID Trickle Up Program Women’s World Banking World Concern World Council of Credit Unions World Education World Hope International World Relief Canada World Relief Corporation World Vision Canada World Vision Inc. World Vision International 55 SEEP Members


Slide3: SEEP Programs and Staff Institutional Development Services (IDS) Network Development Services (NDS) Practitioner Learning Program (PLP) Camrin Emmons-White Sharyn Tenn Jimmy M. Harris, Jr. Financial Manager: Robin Munson .


Slide4: SEEP Web Site : Geographic Origins of User Traffic Pages (clicks) per Region, May-Sept. 2004


Slide5: SEEP Web Site: Traffic Steady and Growing Pages (clicks) viewed per Month, May-Sept. 2004


Slide6: GOAL To bring together a broad spectrum of practitioner organizations to develop and share effective practices and approaches in microenterprise development Institutional Development Services (IDS)


Slide7: IDS – SEEP Working Groups Business Development Services Client Assessment Consumer Protection Financial Services HIV/AIDS & MED Poverty Assessment


IDS – Working Group Statistics 2004: IDS – Working Group Statistics 2004 MEMBERS PARTICIPATION


IDS – 2004 Working Group Highlights: IDS – 2004 Working Group Highlights BUSINESS DEVELOPMENT SERVICES 45 PARTICIPANTS 25 SEEP MEMBERS SEEP online Guide to business development services updated and on new searchable platform Conducted 3 listserve discussion BDS on the Margins including: .HIV/AIDS and BDS, .Gender and BDS, .Conflict/ Post-Conflict and BDS


IDS – 2004 Working Group Highlights: IDS – 2004 Working Group Highlights CLIENT ASSESSMENT 49 PARTICIPANTS 18 SEEP MEMBERS Completed ImPact research Project Held a global book writing workshop in Warsaw, Poland in May. Will publish a book on client impact in February 2005 Published 4 Progress Notes and several more are on the way Started new research on the topic of Social Performance


IDS – 2004 Working Group Highlights: IDS – 2004 Working Group Highlights CONSUMER PROTECTION 20 PARTICIPANTS 13 SEEP MEMBERS Developing a Facilitator’s guide for Trust Through Transparency Work with the SEEP Board and Members to develop an Ethical Statement Gathering Case studies from organization who develop a code of practice in consumer protection


IDS – 2004 Working Group Highlights: IDS – 2004 Working Group Highlights FINANCIAL SERVICES 17 PARTICIPANTS 35 SEEP MEMBERS Progress Note: Conflict and Post-Conflict Environments: Ten Short Lessons to Make Microfinance Work Due to be published December 2004, Performance of Microfinance Institutions: A Framework for Reporting, Analysis and Monitoring. MF Board Guide Tested and translated in Spanish


IDS – 2004 Working Group Highlights: IDS – 2004 Working Group Highlights HIV/AIDS AND MED 33 PARTICIPANTS 20 SEEP MEMBERS HIV/AIDS and MED Guide: Effective economic strengthening strategies Offer guidelines for program design and development for cross-sectoral collaboration


IDS – 2004 Working Group Highlights: IDS – 2004 Working Group Highlights POVERTY ASSESSMENT 37 PARTICIPANTS 17 SEEP MEMBERS Monitored and informed members about the tools certification process Conducted tests on Poverty Assessment tools – through the PLP Completed a draft of a progress note, Measuring Poverty Directly: Insights from ACCION’s Poverty Assessment Project – Other notes are forthcoming


IDS – 2004 Highlights: IDS – 2004 Highlights Training and Workshops Consumer Protection Training on Developing a Code of Practice in Consumer Protection Locations: Bosnia & Herzegovina Washington, DC Indonesia Uganda


IDS – 2004 Highlights: IDS – 2004 Highlights BDS Training The State of the Art in Business Development Services for Micro, Small, and Medium Enterprises: Principles, Tools, and Practices Locations: Vietnam Uganda


Progress Notes - New Series: Progress Notes - New Series Progress Notes are short publication, printed and available as free downloadable on the SEEP website – www.seepnetwork.org Published Progress Notes Integrating Poverty Assessment into Client Assessment Analysis of Client Assessment Data Institutionalizing Client Assessment: The Activists for Social Alternatives – India The Emerging Role of Microfinance Programs in Mitigating the Impact of Natural Disasters: Summary Findings of an Impact Assessment of World Vision’s Ethiopian Affiliate Conflict and Post-Conflict Environments: Then Short Lessons to Make Microfinance Work


Slide18: GOAL To improve the operational, technical and financial capacities of country-level microfinance networks to enable them to deliver high quality services to their member microfinance institutions. Network Development Services (NDS)


Slide19: ASIA CMF- Nepal MCPI- Philippines PMN- Pakistan APPEND-Philippines E./C. Europe NIS AMFA-Azerbaijan MFC for E./C. Europe and NIS LATIN AMERICA REDIMIF- Guatemala RFR- Ecuador ProDesarrollo-Mexico COPEME-Peru AFRICA GHAMFIN-Ghana APIFM- Madagascar AEMFI- Ethiopia AMFIU-Uganda ZAMFI-Zimbabwe CDMR-Nigeria JCC-Namibia ALAFIA-Benin ACIM-Cameroon TAMFI-Tanzania AMIM-Malawi APROMI-Mauritania SEEP’S Partner Networks 1997-2004


Slide20: The African Microfinance Network (AFMIN) Members: 18 Country-level Microfinance Networks in Africa New REGIONAL Network Partners The Central American Microfinance Network (REDCAMIF) Members: 5 Country-level Microfinance Networks in Central America


Slide21: 3. Peer Learning 1. Network Capacity Assessment 2. Network Institutional Strengthening NDS Program Methodology


Slide22: NDS Signature Product: The NCAT Measures Network Capacity in: Governance Operations Human Resources Service Delivery Financial Sustainability External Relations


Slide23: Business and Strategic Plan Development Effective Governance Financial Sustainability Strategies Working Group Development Annual Meeting Organization Information Dissemination Strategies Consumer Protection Codes of Conduct Development Policy Advocacy Performance Monitoring and Standards Microfinance and BDS Training Courses Network Institutional Strengthening Services


Slide24: Peer Learning: Annual Global Network Summits 1999—Baltimore Orientation to Network Collaborative Learning Processes 2000—Accra, GHANA Performance Standards Regulation/Supervision Capacity Building Information Dissemination 2001—Harare, ZIMBABWE The Role of National Networks in Performance Monitoring 2002—Washington DC Business Plan Development Sustainability Strategies Effective Service Delivery Strategies Policy Advocacy Performance Monitoring Systems Executive Directors Peer Group 2003—Washington DC The Impact of Networks Business Plan Development Sustainability Strategies Information Dissemination Strategies Working Group Action Planning


Slide25: 2004 NDS HIGHLIGHTS On-site technical assistance for 5 country-level networks Disbursement of US$80,000 in Network Development Grants to 7 networks Two regional network capacity assessments Two trainings of Network Capacity Assessment Tool Network Training on Governance and Strategic Planning


Slide26: 2004 NDS HIGHLIGHTS Six week listserv discussion on Network Financial Sustainability Strategies Development of Recommendations for Donor Guidelines for Networks Completion of Version 3.0 of The Network Capacity Assessment Tool Publication of the 2nd Edition of the Global Network Directory Publication of Technical Note on Network Financial Sustainability Strategies


Slide27: GOAL To promote industry learning through thematic grant programs in business development services and microfinance. Practitioner Learning Program (PLP)


Slide28: Industry Learning Group Learning Organizational Learning The PLP applies learning from an individual organizational level to a group, or multi-organizational level, to an industry level. PLP – Methodology The Learning Pyramid


Slide29: Institutional Learning Group Learning Industry Learning PLP – Learning Pyramid Phase 1 – Identifying Learning Agenda


Slide30: Institutional Learning Group Learning Industry Learning PLP – Learning Pyramid Phase 2 – Sharing Learning and Incorporating New Ideas


Slide31: Institutional Learning Group Learning Industry Learning PLP – Learning Pyramid Phase 3 – Documenting and Disseminating Results


Slide32: Financial Manager Robin Munson The PLP’s methodology asks that participants engage in a collaborative process to document and share findings and help identify effective, replicable practices and innovations through: Joint Meetings Peer Exchanges Virtual Information-Sharing Publications PLP – Collaborative Process


Slide33: Proposals Received – 113 Grants Made – 25 Amount Funded – $1,814,470 Average Grant Size - $72,579 Grants by Theme PLP Statistical Snapshot PLP funded by Cooperative Agreement with USAID In 2004, SEEP negotiated amendment for additional funding through December 2006


Slide34: ASIA & THE NEAR EAST BANGLADESH - IDE INDIA – ASA INDIA – CCD INDIA - EDA INDONESIA – PKPEK PAKISTAN – MEDA/ECDI LATIN AMERICA & CARIBBEAN BOLIVIA & HAITI – FFH BOLIVIA, MEXICO, NICARAGUA, & PERU – PRO MUJER EUROPE & EURASIA ARMENIA – MDF-KAMURJ BOSNIA & HERZEGOVINA – MI-BOSPO REGIONAL – MFC FOR CEE & NIS SUB-SAHARAN AFRICA KENYA – ITDG KENYA – SWISSCONTACT MALI – WORLD EDUCATION MOZAMBIQUE - FFC RWANDA – URWEGO SOUTH AFRICA – TTO SEEP MEMBERS in PLP ACCION FFH FINCA MEDA OI NETWORK PRO MUJER WORLD EDUCATION PLP – Global Outreach


Slide35: Start-up Workshop, PLP in Improving Efficiency, Washington, DC, January 2004 Final Workshop, PLP in BDS Market Assessment, Jaipur, India March 2004 PLP – 2004 Highlights


Slide36: Peer Exchanges and Site Visits Bangladesh – Site Visit to IDE Bangladesh Kenya – Site to ITDG and Swisscontact Rwanda – Site Visit to URWEGO Armenia – Site Visit and Peer Exchange with MDF-Kamurj and ASA Nicaragua – Peer Exchange with Pro Mujer Mexico and Pro Mujer Nicaragua PLP – 2004 Highlights


Slide37: PLP – IGP-BDS Learning Network The PLP coordinates the IGP-BDS Learning Network Learning topics: 1) effective facilitation; 2) win/win relationships; and 3) increasing effective demand for relevant BDS Ten members: ACDI/VOCA Ethiopia AFE Mali ATA Guatemala AT India AT Uganda IDE India IDE Nepal Mercy Corps Azerbaijan SDCAsia Philippines World Education South Africa


Slide38: PLP – New Program Microfinance and Consumer Lending to Improve Access to Energy Services in Eastern and Southern Africa Supports innovative financial solutions to microenterprise demand for simple, clean, and affordable energy services and products. This program is in collaboration with the Global Village Energy Partnership (GVEP).   Request for Applications at www.seepnetwork.org Applications Due November 17, 2004


Pro-Client Principles:: Pro-Client Principles: SEEP Takes the Lead Consumer Protection Working Group 27 October 2004


Background of SEEP’s Involvement in Consumer Protection: Background of SEEP’s Involvement in Consumer Protection 2001: Consumer Protection Task Force begins. 2002: Task Force becomes Working Group and produces consumer protection template. 2003: Publication of Trust through Transparency. Members task CPWG to develop a proactive stance for consumer orientation and protection. 2004: SEEP Pro-Client Principles developed.


Proposal to SEEP Membership from October 2003 AGM: Proposal to SEEP Membership from October 2003 AGM 1. Adopt ethical statement for consumer orientation and protection. 2. Encourage development of policy or code by each member. 3. Endorse CPWG to assist members in developing policy or code and documenting experiences. 4. Review experiences adopting policies or codes after two years.


Accomplishments during Year: Accomplishments during Year Developed goal and objectives for the working group. Secured funding from Ford Foundation for dissemination of Consumer Protection information. Made presentations at meetings and workshops – AMFO Bosnia, PT Ukabima Indonesia, Russia Microfinance Center, Uganda Microfinance Forum and Inter-American Development Bank. Partnered with summer institutes at Uganda Martyr’s University and West African based Centre Africain de Management et de Developpement des Cadres (CAMDC) to develop and deliver seminars on consumer protection to students studying for an associates degree in Microfinance and Community Development.


Accomplishments during Year (con): Accomplishments during Year (con) Supported Microfinance Network (MFN) in drafting a pro-consumer pledge to be adopted by all 29 MFN members in November. Conducted a survey of pro-client initiatives among SEEP members, MFIs and networks. Facilitated a process leading to development of SEEP Pro-Client Principles.


SEEP Member Initiatives on Pro-Client Policies: SEEP Member Initiatives on Pro-Client Policies FINCA Consumer-Oriented Ethical Statement ACCION International Pro-Consumer Pledge Freedom from Hunger Statement on Ethical Treatment of Clients Concern Worldwide Policy on Ethical Treatment of Clients Other: MFN, AMFIU, MFRC, MFF, Partner, Prizma With a potential to impact more than 10 million clients


Purpose of Proposed SEEP Pro-Client Principles: Purpose of Proposed SEEP Pro-Client Principles Raise awareness of issues amongst members. Allow members to be proactive on issue before standards imposed by donors and regulators. Help members stay focused on their respective missions and promote quality services in the face of increasing competition. Move members toward developing industry-wide guidelines. Provide standards on which clients can rely.


Proposed Pro-Client Principles: Proposed Pro-Client Principles Quality of Service Dignified Treatment Truthful and Transparent Information Appropriate Pricing Protection from Unethical and Illegal Practices Privacy of Client Information


By accepting pro-client principles, SEEP members agree to:: By accepting pro-client principles, SEEP members agree to: Apply these principles in their own organizations. Promote the widespread application of these principles among member implementing institutions. Raise awareness about the importance of pro-client principles where SEEP members work around the world.


Implications of Adoption: Mission Statement: Implications of Adoption: Mission Statement To advance the practice of micro and small enterprise development among its members, their international partners, and other practitioners. The SEEP Network: Provides collective examination from which emerges learning that advances professional development. Increases program impact. Fosters continuing innovation. Informs the policy arena. Promotes a pro-client approach by members and their affiliates or partners.


Implications of Adoption: Benefits of Membership: Implications of Adoption: Benefits of Membership Opportunity to participate in lateral learning. Opportunities to communicate with colleagues from around the world in a collegial environment. One free copy of each new SEEP publication. Discounted fee for the SEEP Annual General Meeting. Opportunity to be part of a network that is recognized for fair treatment of clients.


Implications of Adoption: Criteria for Membership: Implications of Adoption: Criteria for Membership Operate as a nonprofit private development organization. Be located in North America. Implement micro and small enterprise programs in a developing country. Demonstrate interest in advancing the state of the micro and small enterprise development sector. Be committed to contributing staff time and travel costs, as well as annual dues. Demonstrate a pro-client approach.


Membership Requirement: Demonstration of Pro-Client Approach: Membership Requirement: Demonstration of Pro-Client Approach All members agree to have a pro-client policy or code of practice. All members commit to support their affiliates or partners to develop their own pro-client policies.


Membership Requirement: Timeline for Demonstration: Membership Requirement: Timeline for Demonstration Existing members would have one year to present a plan and two years in which to implement the plan. New members would have to commit to process upon joining.


Next Steps: Next Steps Official representatives provide feedback on workspace or by phone (Nov-Dec 04). CPWG incorporates input from members (Jan 05). Approval of pro-client principles by official representatives (Feb 05). Statement finalized (Mar 05). SEEP board approves (Jun 05). Members develop plan (Jun 06). Members implement plan (Jun 07).