attitudes 1

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Attitude Formation and Change: 

Attitude Formation and Change Consumer Behavior Spring 2000 © Dave Prensky

Agenda: 

Agenda definition of an attitude functions of attitudes attitude models measuring attitudes changing attitudes

Attitudes: 

Attitudes a learned predisposition to act in a consistent way toward an object based on feelings and opinions that result from an evaluation of knowledge about the object

Components of attitudes: 

Components of attitudes three key components: learned knowledge evaluation predisposition to act attitudes affect purchase behavior

Functions of attitudes: 

Functions of attitudes summarize knowledge, evaluation, and intended action in one “place” make consumers more efficient and effective functions utilitarian value-expressive ego-defensive

Attitude models : 

Attitude models different perspectives and insights . . . . . . not competitive types of models tricomponent multiattribute attitude-toward-the-ad

Tricomponent models: 

Tricomponent models knowledge, evaluation, predisposition to act cognition, affect, conation three components influence each other and can occur in any order

Multiattribute models: 

Multiattribute models attitude toward an object reflects many attributes attitude is a function of belief about object on each attribute importance of each attribute specific situation subjective social norms

Attitude-toward-the-ad models: 

Attitude-toward-the-ad models focus on advertising’s influence on attitude toward a product attitude is a function of attitude-toward-the-ad attitude toward the product’s attributes

Measuring attitudes: 

Measuring attitudes observation qualitative methods attitude scales

Attitude change: 

Attitude change key assumptions attitude consistency attributions of causality marketers and public policy actors try to influence consumers’ attitudes knowledge evaluation behavior

Changing attitudes: 

Changing attitudes knowledge and evaluation change the evaluation add benefits change the product change criteria for evaluation link products to other attitudes “force” action to affect linked knowledge and evaluation