Slide1: CAT365: Open Administration of Catalonia Katowice, March 18th 2004


Catalonia: Catalonia A European Region 6,500,000 inhabitants 20,104 € GDP per person 6.6% registered unemployment rate 50% of the Spanish technological experts Catalonia is a Mediterranean country with a specific cultural, social and political tradition. Catalonia is the dynamic centre of the Mediterranean arc Euroregion, and has autonomous government in Spain 1992 Barcelona Olympic Games 2004 Cultures Forum July 2001 Open Administration of Catalonia (OAC) Statistics Institutional agreements for relevant projects


Distribution of Competences in Catalonia: Distribution of Competences in Catalonia Spanish government Catalan government Local government culture health social welfare security tourism youth sports and recreation … census public health primary social services primary health Utilities (water; electric lighting…) … defence foreign affairs social security public finance …


Distribution of Competences in Catalonia: Distribution of Competences in Catalonia General Administration of the State Generalitat of Catalonia City council citizen DNI Tax agency Social welfare Civil registry Driving licence Health services School pre-enrolment University pre-enrolment Disabled certification Large family certificate … Census minor works Tax real estate Refuse collection rates and others… Management of licenced activities Urban planning licences … enterprise Mercantile registry Tax agency Social Security … Registry of Industrial establishments Industrial security Identification cards for installers


A specific example: having a child: A specific example: having a child General Administration of the State Generalitat Of Catalonia City Council Updating the family book at the Registry Office Maternity leave on Social Security Registering at the Catalan Health Service (enrol TIS) Large family certificate Updating the census procedures assistance 100 € monthly AEAT (if the mother works) Water rates reductions 525 € anually. Assistance for families with children under 3 citizen


eGovernment in Catalonia: The Open Administration of Catalonia (OAC) project is an eGovernment initiative of the Regional and Local Public Administrations, integrated in the Catalan Information Society Strategic Plan (Catalunya en Xarxa) 1999-2003, and according to eEurope 2005 It is an extensive project for modernising all levels of the public administration: A Technical platform definition, Digital Signature, Call Center 24x7, Customer Relationship Management (CRM), Workflow re-engineering, ePayment, eProcurement, Corporate Intranet and others It is also an initiative for re-engineering internal procedures and improving the professional profile of civil servants eGovernment in Catalonia


Objectives: Objectives The Open Administration of Catalonia’s objectives are to... Simplify relationships between citizens & companies and the public administration Offer integrated services 24x7 Promote internal efficiency in the administration Promote inter- & intra-administrative collaboration Adapt the services offered to the citizen’s requirements Integrate all useful information Boost documentation simplification


Drivers: The Drivers of the OAC are... Drivers The Generalitat de Catalunya and the Local Catalan Administrations (LocalRet) which in the Catalan Parliament on 23 July 2001 signed an institutional agreement for promoting and developing the Information Society in the Public Administrations of Catalonia Generalitat de Catalunya


Steps taken: Steps taken Definition of the organisation Juridical definition Technological definition Definition of provision model


Definition of the organisation: Definition of the organisation 1999  Strategic Plan ‘Catalonia on the Web’ July 2001  Pact in the Catalan Parliament signed unanimously by all the political forces, the Generalitat de Catalunya and Localret. Establish a policy of electronic certification  Catalan Certification Agency Create a shared portal of the Catalan public administrations  CAT365 Create Catalan Data Protection Agency Improve the European ratio of Public Internet Access Points Develop an Information Society Observatory Establish and implement a crash training course for public employees AOC Consortium (January 2002)


Juridical definition: Juridical definition Distributing public services by non-traditional means has made it necessary to develop an underlying juridical infrastructure. In this sense the Catalan government, via Decree 324/2001, regulates the telematic relations between the citizens and the Catalan public administrations. In the same way, each call for new services takes into account the new distribution channels.


Technological Definition: Technological Definition Portal PKI Middleware Integration XML Data Base Operating System Financial Entities Administrations Security Infrastructure and High Availability Internet Citizens Content Management Web Server e-Business Platform Integra tion Applications On-line procedures (Work Flow + File Management) Administrations / Entities Contact Centre Content Providers e-Commerce Certifying Entities CRM Companies Citizens Directory (LDAP) Collaboration Forums, Chats Communication E-mail SMS


Definition of provision model: Definition of provision model Investing in a platform used by all the Catalan administrations. Defining an intermediary between the citizens, companies and the administrations which distribute public services by connecting to the different back-offices. Not a parallel administration. CAT365 integrates public services. Basic concepts: Multi-administration Openness Personalisability Allow procedural follow-up Documental simplification and elimination


Service Integrator: Service Integrator Citizens and companies Catalan public administrations Town Halls Provincial Councils Agriculture Social Welfare Presidency Channels Portal Institutions


Integration model: Integration model Example Figueres Council Terrassa Council Olot Council St. Cugat Council MAP Police Social Security Tax agency Traffic Granollers Council Sabadell Council Mataró Council Public Notary Engineers Associations Architects Associations Tarragona Council · · · Barcelona Council Environment Welfare and Family Education Generalitat of Catalonia Local administrations General Administration of the State Inter administrative Integration Platform ··· Manresa Council