Presentation Transcript
Slide 1:Customer Service Making a Sales Presentation
Slide 2:Making a sales presentation Finding out the needs of the customers. Presenting the product. Handling customers’ questions and objections.
Slide 3:Hi everyone. I am Sally.
Slide 4:Let me tell you more about how to make sales presentations.
Slide 5:Let’s start by learning how to find out what customers need. Please view the video below, “Finding Out Customers’ Needs”.
Slide 6:That was an interesting video wasn’t it?
Slide 7:Let’s move on to the next stage. Remember this? Finding out the needs of the customers. Presenting the product. Handling customers’ questions and objections.
Slide 8:Finding out the needs of the customers. Presenting the product. Handling customers’ questions and objections. We now need to find out more about how to present the product.
Slide 9:Product presentation is important because: We are telling customers how the product can benefit them. Customers may then be more interested in the product. Customers may buy our product if they understand it, know its features and benefits or know how to use it.
Slide 10:Here are some techniques to present a product effectively.
Slide 12:Let’s move on to the next stage. Finding out the needs of the customers. Presenting the product. Handling customers’ questions and objections. Let’s find out how to handle customers’ questions and objections.
Slide 13:Please watch the video below, “Handling Sales Objections”.
Slide 14:The six steps highlighted in the video are very helpful.
Slide 15:Let’s do a recap.
Slide 16:We have definitely learnt a lot today. We are now better able to make good sales presentations.
Slide 17:Until we meet again.