101 Ways to Improve Your Communication Skills : 101 Ways to Improve Your Communication Skills Presented by Catherine Jaggard
Reno, Nevada
January 10, 2006
Objectives: Objectives Communication
Techniques
Listening
Speaking and Listening
Speaking and Writing
General Tips
Communication: Communication Speaking
Know what you want to say
Control Fear
Stop Talking and Listen
Think before you talk
Believe in your message
Repeat Major Points
Find Out what your Listener wants
Communication: Communication Techniques
Define Acronyms
Reduce Jargon
Level Objections
Use Humor
Anecdotes and Stories
Ask for feedback
Increase your vocabulary
Communication: Communication Techniques -continued
Eliminate Audible Pauses
Enunciate Clearly
Practice Pronouncing Words Properly
Exercise Tongue, Jaws and Lips
Make Eye Contact
Gesture
Communication: Communication Techniques -continued
Pause
Speak more slowly
Speak faster
Vary Your Volume
Watch your tone
Record your voice
Communication: Communication Listening
Prepare to Listen
Focus on the Speaker
Screen Out Distractions
Concentrate on the Message
Listen to Tapes while you commute
Communication: Communication Speaking and Listening
Ask Questions
Avoid Daydreaming
Accept Accents
Use mind mapping
Interview
Complaints
Telephone
Speaking and Writing: Speaking and Writing Key Points
Write a Purpose Statement
Outline
Transfer Negative Emotions to Paper
Get to the Point
Explain Abstract words
Use Absolutes and Generalities Sparingly
Speaking and Writing: Speaking and Writing Key Points - Continued
Ask for what you want
Use active verbs
Use gender neutral language
Cite Source of Statistical Data
Illustrate with personal examples
Express Emotion
Keep it simple (KISS) Method
Speaking and Writing: Speaking and Writing Key Points - Continued
Paint verbal Pictures
Be Concise
Support Statements with Details
Watch Semantics
Quote Authorities
Consult Experts
Suppress emotion
Speaking and Writing: Speaking and Writing Writing
Keep a Journal
Take notes
Write personal Notes
Write Effective business letters
Use Short Sentences
Communicate online
General Tips: General Tips Reading
Read
Keep up with Current Events
Read Something Inspirational
Use the Internet
General Tips: General Tips Non Verbal
Presence
Give Nonverbal Cues
Check Your Posture
Dress Appropriately
Smile
Touch
Shake Hands Properly
General Tips: General Tips Attitude
Intend to Improve
Visualize
Be flexible
Be Likable
Commit to Being Truthful
Empathize
Don’t take yourself too seriously
General Tips: General Tips Attitude – continued
Eliminate Negative Feelings
Be receptive to New Ideas
Take Responsibility
Respect the Other Person’s Point of View
Recognize the Impact of Stress on Communication
Be Real
General Tips: General Tips Attitude – continued
Check Your attitude
General Tips: General Tips Behavioral
Laugh
Use Good Manners
Recognize Manipulative Behavior
Recognize Condescending Manners
Avoid Words that Hurt
Change Abrasive Behavior
Handle Disagreements with Tact
General Tips: General Tips Miscellaneous
Organize Productive Meetings
Consider Experience Level
Understand the Importance of Timing
Present a Good Personal Image
Questions : Questions