Graduate Student Computer Maintenance2

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Graduate Student Computer Maintenance: 

Laptop Maintenance Presentation Graduate Student Computer Maintenance Presenter Sol Kamerman Sr. Client Systems Administrator

Topics of discussion: 

Topics of discussion About ITSC Care and Feeding Accessing Babson resources

About ITSC: 

About ITSC IT Service Center: Horn Computer Center Room 220 Contact Information Email: support@babson.edu Phone: 781-239-help (4357) Hours of Operation Walk-in Support / Phone Support Monday – Thursday 7:30am – 9:30pm Friday – 7:30am – 6:00pm Saturday – Noon – 4:00pm Sunday – Noon – 8:00pm Graduate Support Participation in the Lenovo T60 program www.lenovo.com/shop/deals/mba Special bundle pricing Increased software and hardware support * Lenovo Self-Maintainer Non Participation in program (HP/Compaq, Dell, Sony, etc.) Limited software and hardware support Supported Email, Office 2003, Babson supported applications Limited Support Hardware, Operating system, Non-Babson applications

Care and feeding: 

Care and feeding Backing up Firewalls Windows updates Virus Protection Malware (Spyware and Adware)

Backing up your data: 

Backing up your data What to backup? My Documents, Favorites, Desktop Applications cannot be backed up and must be reinstalled Backup tools Thumb drive (USB key) - $50 - $100 CDRW – 50 pack CD’s $10 - $15 External USB hard drive - $100 - $150 Share drive or network drive

Windows Updates: 

Windows Updates Why do I need to run Windows Updates? Fixes vulnerabilities Keeps systems secure How do you update your computer? http://windowsupdate.microsoft.com/ When do you need to update? Once a month When you hear about a critical update in the news Risks Could crash your system Could cause applications to stop working

Viruses and Malware: 

Viruses and Malware What are Viruses and Malware? A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. How does my system become infected? Unknown email senders Malicious websites P2P software How to prevent from becoming infected Install virus software Symantec, McAfee, etc. Install malware removal software Spybot, Ad-Aware, etc. Check expiration of pre-installed virus software

Accessing Babson Resources: 

Accessing Babson Resources Babson Websites Babson Network Applications Printing Vista / Office 2007

Babson Websites : 

Babson Websites ITSC webpage http://www.babson.edu/it Landing site for everything IT related @ Babson Software Downloads Email configuration Printing configuration Purchasing Portal http://portal.babson.edu It’s a one stop shop 'My Drives' Upload files to your personal folder Quick links to Babson websites (Blackboard, Library, Registrar) Hands on demo of Blackboard during orientation Email and Calendar Portal RSS Feeds (CNN, U.S. News, ESPN)

Babson Network: 

Babson Network Wired Connections Fastest / Most secure connection Port locations Classrooms, Group Study Rooms, BCAP Wireless Babson Secured – preferred method SSID 'babson' requires configuration - www.babson.edu/it Open Wireless SSID 'OpenWireless' Printing, network shares are unavailable

Applications: 

Applications Downloadable Office 2003 Decision Tools Minitab ESET Anti-Virus (Coming Soon) E-Academy SPSS Visual Studio. NET Office 2003 FrontPage Virtual Lab http://virtuallab.babson.edu Adobe Photoshop, Elements, Illustrator Macromedia FusionMx

Printing: 

Printing Pharos Printing System Two types of printers Spooled Printers (Large Document Printers) Release Stations Security and privacy 24 hour retention Direct (Small HP printers) Prints immediately Does not work off-campus What you need to print at Babson http://www.babson.edu/it 'Printing' link Firewalls - Symantec, McAfee, Zone Alarm You must accept all conditions to use the printing software

Windows Vista / Office 2007: 

Windows Vista / Office 2007 Windows Vista Limitations / Workarounds Pharos Printing USB key or Email public kiosk / lab computer Outlook Web Access Firefox Support Very limited Office 2007 Coming soon!

Links: 

Links Babson IT Website: www.babson.edu/it Portal: portal.babson.edu Virtual Lab: virtuallab.babson.edu Spyware / Adware www.lavasoft.com www.safer-networking.org/en/index.html Windows Updates http://windowsupdate.microsoft.com/ Vendors Lenovo - http://www.lenovo.com/support/us phone: 800-565-3344 Compaq/HP - http://www.hp.com/country/us/en/support.html phone: 800-474-6836 Dell - http://support.dell.com phone: 1-800-624-9896 Sony - http://esupport.sony.com/ phone: 888-476-6972

Questions : 

Questions

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