4 1 Balcony 2 10 15am 8

Communicating  with Gen Y in the training room: 

Communicating with Gen Y in the training room Catherine Logue

Looking at the Generations: 

Looking at the Generations Veterans pre 1946 Baby Boomers 1946 – 1964 Generation X 1965 – 1977 Generation Y 1978 – 1994

Slide3: 

Meet Peter Sheahan

Understanding Y by Peter Sheahan: 

Understanding Y by Peter Sheahan

Characteristics Gen Y : 

Characteristics Gen Y Busy, fast paced lives Optimistic, cyber savvy individuals Confident & sociable Strong morals & sense of civic duty Accept differing ethnicity Expect greater workplace flexibility Think differently to others Mature, resilient & practical Fast learners, multi-taskers Team orientated Technology is their tool Demand speed & access to information

Their Value System : 

Their Value System Autonomy Positive attitude Diversity Money Technology Team work

We don’t have to agree, however,: 

We don’t have to agree, however, we must strive to understand the different mind-sets & how they see the world and their experiences

Views to work: 

Veterans – work first Baby Boomers – live to work Generation X – work to live Generation Y – live then work Views to work

Slide9: 

Generation Y need

Tactics to motivate Gen Y: 

Tactics to motivate Gen Y Respect Straight honest conversation Interesting projects Feeling their study is important Defined roles & responsibilities Opportunity for self-development Large amount of freedom & flexibility

Respond best when: 

Respond best when Share expectations of results up front Explain how results will effect outcomes Define ground rules for participation Share your expectations Identify their personal responsibilities Model required behaviour Give feedback – good & bad Speak their language Use your sense of humour Share time on breaks with students Take the time to have fun

Communicating with Gen Y: 

Communicating with Gen Y Paint pictures with words Be direct Don't talk down Show respect Use e-mail, voicemail & text Use visuals Require constant feedback Need humor Look for encouragement

Team Work Y Style: 

Team Work Y Style They mix outside of class Plan project teams Encourage interaction Participate in events Be part of the team

Gen Y’s: 

Gen Y’s Get to know your students, as a class and as individuals Be personable – show empathy Recognise life outside of study

Tips for training with Gen Y: 

Tips for training with Gen Y Inject energy & fun Activities that are different Don’t lecture – keep it short & punchy Tell stories 15 minute cycles Choice in study projects Define rules Reward input

Points to consider: 

Points to consider Being honest – they have an inbuilt detector Understand their world Be authentic – be yourself Don’t judge – their value system is different Focus on what needs to be done Explain what is useful Don’t attempt to con them or suck up Never dull down – they need to respect you Listen more, talk less 2:1 Use good manners Smile and laugh with them

The Checklist to Motivate: 

The Checklist to Motivate Not tolerant of poor communication Not afraid to speak up Communicate using their medium They want to have fun & grow What do you need to change in your training style for Generation Y ?

Action Plan: 

Action Plan List your ideas from today Circle one you can make effective in the next training session