Slide1: Regional Workshop on Capacity Building of Asia Pacific e-Government Initiatives Rama Gardens Hotel, Bangkok, 24-25 April 2006


Slide2: Cambodia: the road to e-governance Leewood Phu, NiDA Secretary General leewood_phu@nida.gov.kh www.nida.gov.kh


A - Background: : A - Background: Background of e-government policies in Cambodia Focus on vulnerable and marginalized groups Special concerns of vulnerable and marginalized groups


B - Government Administration Information System (GAIS) project : B - Government Administration Information System (GAIS) project Relevance to the theme of the project Potential for further expansion


C - Description of the GAIS project : C - Description of the GAIS project Origin Objectives Target beneficiaries and specific needs Implementing agencies Stakeholders Duration Current status


D - Analysis of the GAIS project and related policies : D - Analysis of the GAIS project and related policies Analysis of success in implementing objectives Emerging issues and challenges Unfulfilled expectations


E - Impacts & implications of GAIS project on vulnerable & marginalized groups: E - Impacts & implications of GAIS project on vulnerable & marginalized groups Economic impacts—livelihood and income Social impacts—health, education, social status Cultural impacts


F - Improvement of the interface with the beneficiaries and community participation : F - Improvement of the interface with the beneficiaries and community participation Participation by all groups Participation of weakest groups—women and marginal groups Domination by select stakeholders Empowering the weakest


G - Conflict resolution and management among the stakeholders : G - Conflict resolution and management among the stakeholders Political level (Ministers) Technical level (Working Group)


H - Capacity gaps & Capacity development: H - Capacity gaps & Capacity development Individual capacities (of personnel) Institutional/organizational capacity Strengths and shortcomings of ongoing capacity building activities


I - Conclusions and recommendations: I - Conclusions and recommendations Summary of key points related to success factors, challenges, and areas of potential, and capacity gaps Recommendations on improved targeting of the weakest groups, increasing participation of beneficiaries, improving the interface with the community, and building capacity


I1 – Summary of key points related to success factors, challenges & areas of potential, …: I1 – Summary of key points related to success factors, challenges & areas of potential, … Political will Involvement of top leader from begin-end Management within a complex and fragile environment Technical capability Understand what/how system works & task dist. Maximum Participation Localization Utilize local engineers, language & software


I2 – … key points related to challenges, areas of potential & capacity gaps: I2 – … key points related to challenges, areas of potential & capacity gaps Keys points related to challenges: -Decentralization. -Diverse backgrounds -Legacy of the Khmer Rouge regime. -Education on the usage of public property. Key points related to areas of potential: -Provincial expansion -Acceptance of GAIS=Major Admin reform Key points related to capacity gaps: -Recruitment practice (district & commune) -Retaining of the legacy workforces


I3 - Recommendations on: : I3 - Recommendations on: Improved targeting of the weakest groups: Identification process of the weakest groups (by income, education, social status, wealth, …) Identification of the common needs Build application specific Inclusion in all working groups at outset of project


I4 - Recommendations on: : I4 - Recommendations on: Increasing participation of beneficiaries: -Awareness and publicity. -Long term benefits versus short term cost to participate. -Subsidization of the short term cost. Improving the interface with the community: -Changing mindset (to serve rather than to be served) -Decentralization (solving problems on the spot) -Decisiveness. Building capacity: -Oversea training on in-depth subject specific. -Local training under the train-the-trainer program. -Continuous training/pruning


Slide16: Thank You www.nida.gov.kh leewood_phu@nida.gov.kh