IncreasingProductivi ty

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Strengthening the Hull by Increasing Productivity: 

Strengthening the Hull by Increasing Productivity Thomas M. Ratliff, MBA Director of Student Financial Aid Indiana State University

Ship Propulsion: 

Ship Propulsion Sails Rowing Teams Propellers What Drives Your Ship?

Sail Boats: 

Sail Boats Driven by the Wind Must React to the Power Source Requires Individuals to Work Their Positions Independently, but Consistently with Others on Board Most Work Up on Deck Speed Controlled by the Wind Can be Quiet, Peaceful or Very Turbulent

Rowing Teams: 

Rowing Teams Driven by Labor Most Must Work Together at Same Task Work Performed Below Deck Team Controls Speed Occasional Food and Breaks are Necessary Incentives include Use of Chains or Promises of Rewards High Potential for Mutiny

Propellers: 

Propellers Driven by Machine Useless Without Fuel Temperamental to Start Heavy Maintenance Required Less Reliance on People Fast, Responsive, but Limited Range

My New Ship: 

My New Ship Used Had Some History Needed Some Paint a Tune Up

The Ship Logs from 2003: 

The Ship Logs from 2003 Captain Abandoned Ship Staff Mutinied Anchor Was Laid Cargo Kept in Hull Customers Revolted and Stormed the Ship

The New Captain: 

The New Captain

The New Captain: 

The New Captain

What To Do With A Sinking Boat: 

What To Do With A Sinking Boat Or Strengthening the Hull - While Getting Wet

Tone: 

Tone Set High Expectations Eliminate Acceptance of Status Quo Instill Confidence in Your Purpose Build Team Esteem Trust

Task: 

Task Desires of our Students and Campus Processing Improvements Needed Review of Required Steps Consideration of All Resources

Timing: 

Timing Domino Effect Setting Priorities that Help Entire Flow Understand Not Everything Will Happen At Once

Team: 

Team

Team: 

Team Force to Work Together by Situation Find Ways for Everyone to Contribute To Group Success Most Take Ownership of Accomplishment Success Sparks Interest in Next Great Step

Things – The Little Things Matter: 

Things – The Little Things Matter Every Word Make a Call Walk Next Door Find Simple Improvements Packaging Create Wind Feed the Rowers

Things – Every Word: 

Things – Every Word Take Care With Your Words to Staff Avoid Lingering on Past Failures Strengthen Others Student Perception Can Impact Office Morale Eager to Help You Succeed Your NEW Office of Student Financial Aid

Things – Make a Call: 

Things – Make a Call FAFSA Call Campaign Missing Info Calls Contacting Lenders to Find Students Needing MPNs Completed Calls are Proactive, Personal, a P.R. Win

Things – Walk Next Door: 

Things – Walk Next Door Look Into Other People’s Worlds Staff, Peers, Boss Help Meet Their Needs This Requires Time, Attention and Caring

Things – Simple Improvements: 

Things – Simple Improvements Simple Changes Can Have a BIG Impact ‘Reducing Keystrokes’ More Acceptable Changes High Personal Appreciation Shows Commitment to Their Needs

Things – Packaging: 

Things – Packaging “Packaging is Everything” - John Marotta Image Can Help Morale Office Remodel Chair Rail Student Pictures Open House

Things – Create Wind: 

Things – Create Wind Advertise Your Accomplishments School Newspaper Emails Around Campus Fliers In Meetings Get People Talking About Your GOOD

Things – Feed The Rowers: 

Things – Feed The Rowers Have Some Fun Prevent Mutiny Feed the Spirit Training Kickoff Luncheon SFA Retreat Celebrate Accomplishments and Each Other (Include Student Workers)

The Ship Logs Since 2004: 

The Ship Logs Since 2004 Drastically Improved On-Time Aid Delivery Fewer Complaints The President Likes Us Better Office Morale Staff Confidence Has Risen More Willingness to Try New Things

Ideal Ship Propulsion: 

Ideal Ship Propulsion Tone – Sail with Encouragement and Hope Task – Set your Course Timing – Understand Your Waters Team – Row Together Things – Propel Your Success

Thanks for Coming!: 

Thanks for Coming! Strengthening the Hull by Increasing Productivity Thomas M. Ratliff, MBA