logging in or signing up Zaber Technologies Product Overview Presentation May 2011 Servo2Go.com Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 21 Category: Science & Tech.. License: All Rights Reserved Like it (0) Dislike it (0) Added: December 20, 2011 This Presentation is Public Favorites: 0 Presentation Description Zaber Technologies Product Overview Presentation May 2011 Comments Posting comment... Premium member Presentation Transcript PowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Zaber Technologies Inc. Simplifying Motion ControlPowerPoint Presentation: Sold & Serviced By: • Introductions Outline Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • About Zaber: History, Marketing Efforts • Determining Customers’ Needs • Zaber Product Overview: Features and Benefits, Products • Specifications: Definition of Specs • Using Zaber Products: Software • Strengths and Weaknesses • Common Support Issues and Solutions • New and Future ProductsPowerPoint Presentation: Sold & Serviced By: • Founded in 1997 About Zaber Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Zaber Technologies introduced the world's first precision linear actuator based on a stepper motor (instead of a DC motor- gearbox-encoder), with all control and drive electronics integrated in the same package • Zaber’s T-Series product line has grown to over 14 product lines, distributed worldwide T-LSM Series Miniature Linear StagesPowerPoint Presentation: Sold & Serviced By: About Zaber • Design and manufacture all products in-house • Continuously improve products and documentation based on T-NA Series Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com user and distributor feedback, Miniature Linear Actuators while always keeping products backwards compatible • Short lead-time (3-5 days), a one-year warranty, and excellent customer service (design engineers handle technical support) • 12 consecutive years of growthPowerPoint Presentation: Sold & Serviced By: Marketing Efforts How does Zaber market its products? Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com T-LSR Series Motorized Linear • Trade-shows Slides • Internet: SEO/SEM, PPC adds, Email/Newsletter Campaigns, Video, Customized e-catalogues • Special Promotions • Print Literature: Catalogues and Brochures Much of our marketing material is available for our distributors. It is located here: http://www.zaber.com/distributorsPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 249 m m Determining Customers ’ Nee Tollswww.servo2go.co Common questions you could ask to determine customers ’ requirements: • Range of travel • Load • Speed • Accuracy and Repeatability • Number of axes • Configuration for multi-axis (XY, XYZ, XY Theta, etc...) • Type of motion (linear, rotary, tilt) • Consider cantilever loads for multi-axis systems. High loads or long travel XY may need a linear guide for added support Other: • Remind customers about the built-in controllers/drivers and the daisy-chaining capabilities of our devices • Ask about the applicationPowerPoint Presentation: Sold & Serviced By: Powering Zaber Devices • When power is daisy-chained, it is recommended that a power Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com supply is used for every 3 to 4 devices. If too many devices are connected, some devices may not get enough current or enough voltage and will not function. • Plug power supplies to the middle of a chain, rather than the end, to prevent excessive voltage drop. • Zaber devices requiring over 16V can not daisy-chain power. • High voltage devices can be identified by a three-pin connector in place of a cylindrical power jack. • A PMF3 adaptor will be supplied with all high voltage devices not purchased as part of a kit.PowerPoint Presentation: Sold & Serviced By: Zaber Product Overview Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com This is an overview of Zaber ’s most popular products. There are others on our website. For more information on the products, click on the photo to link to its webpage, or click “Esc” to view the notes beneath each slide.PowerPoint Presentation: Sold & Serviced By: Features and Benefits What customers like about Zaber and its products? • Stepper motor driven Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Built-in controllers w/ most of Zaber’s products • Ease-of-use • Daisy-chainable • Priced for value • Design engineers provide technical support • Fast lead-time • Free software T-RS60 Series Motorized Rotary StagesPowerPoint Presentation: Sold & Serviced By: Products - Linear Actuator TTollswww.s T-NA Series Miniature Linear Actuators T-LA Series one: 877-378-0240 ax: 877-378-0249 servo2go.com ervo2go.com Miniature Linear Actuators Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Motorized Stage TTollswww.ser T-LSM and LSM Series Miniature Linear Stages e: 877-378-0240 : 877-378-0249 rvo2go.com vo2go.com T-LSR Series Motorized Linear Slides Link to video Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Motorized Stage TTollswww.ser T-LSQ Series Fast Linear Stages (7x faster than the T-LSR) Link to video e: 877-378-0240 : 877-378-0249 rvo2go.com vo2go.comPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 T-LST Heavy Duty Stages Link to video Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.comPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Products - Rotary Stages T-RS60 and RS60 Series Motorized Rotary Stages Link to videoPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Products - Mirror Mounts T-MM Series Motorized Mirror Mounts Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c XY, XT, XYZ Systems, and more …. 78-0240 8-0249 com om Link to video Link to video Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c Low Profile XY Gantry Systems Link to video 78-0240 8-0249 com omPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c High Clearance XY Gantry Systems Link to video 78-0240 8-0249 com omPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c Elevated XYZ Gantry 78-0240 8-0249 com omPowerPoint Presentation: Sold & Serviced By: Products - Vacuum Compati TTollswww.servo2go.com T-LA-SV: 240 49 High Vacuum Actuators T-LSM-SV: High Vacuum Stages TSB-V Low-Vacuum StagesPowerPoint Presentation: Sold & Serviced By: Products - Controllers T-JOY Joystick Controller Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com T-MCA Series Zaber Device ControllerPowerPoint Presentation: Coming Soon: Closed-Loop Devices Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com A-LSQ-E & A-LST-E: • Built-in motor, encoder, and controller • Slip/stall detection & auto recovery • Position feedback • Multi-function potentiometer A-LST-E Series High Load Linear Stages A-LSQ-E Series High-Speed StagesPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com SpecificationsPowerPoint Presentation: Sold & Serviced By: Accuracy Definition of Specs The maximum deviation between the actual final position and the instructed position (over the full range of travel) Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Resolution (Theoretical) Repeatability Backlash (hysteresis) The smallest increment that a motion control device can be instructed to move. The actual motion of the device may be different, due to sticktion, backlash or other mechanical issues. The deviation in actual final position when repeatedly instructing a device to move to a target position, approaching from the same direction every time. The change in actual final position that results from approaching the target position from the opposite direction. For all specs definitions, visit: http://www.zaber.com/applications/?tab=Tech%20NotesPowerPoint Presentation: Sold & Serviced By: Microstepping Accuracy Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com These charts are also found on the Series Specs page for each product. For example, scroll to the bottom of this page: http://www.zaber.com/products/product_group.php?group=T-NA&tab=Series%20SpecsPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Using Zaber ProductsPowerPoint Presentation: Sold & Serviced By: Software Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Wiki support page: Links to our software and all the manuals for our products: http://www.zaber.com/wiki/Main_Page Zaber Console: The Zaber Console is a full-featured application that lets you send commands to your Zaber devices, adjust their settings, and create scripts to automate your application. This is our main software application. Other popular programs to control your Zaber devices: • LabView • Visual Basic • Excel • C • Qbasic • Basic Matlab and Python code from customersPowerPoint Presentation: Wiki Support Page Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.comPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Set-up: Easy as 1-2-3PowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Strengths & WeaknessesPowerPoint Presentation: Sold & Serviced By: • Built-in controllers • Ease-of-use • Priced for value Strengths Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Good support - fast response, support staff design products • Fast lead-timePowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Weaknesses • Lacking very high accuracy stages with linear encoders • Single-axis controllers make it hard to control smooth curves • Incomplete line of vacuum-compatible products To address these weaknesses, we are: Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Developing encoder feedback into several devices. We expect to release our first A-LSQ-E device by June 30, 2011. • Exploring the development of a multi-axis controller. We are also looking into using third- party, multi-axis controllers; a solution that we can provide now with LSM, LSQ, LST, and RS stages. • We have released the T-LSM-SV2 (T-LSM-SV1 coming soon), and we are preparing to release vacuum compatible versions of the T-NA (SV1 and SV2). We will also reorganize the website to have all the vacuum devices under one section (TSB-V1 and T-MM-V1).PowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com Common Support Issues www.servo2go.comPowerPoint Presentation: Sold & Serviced By: Troubleshooting Guide Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Symptom After the device finishes a move command, it starts moving again on its own. Device starts turning as soon as the power is on or amber LED blinks all the time Nothing happens when I turn the potentiometer knob either way. Nothing happens when I send a move instruction. When I try to move the device it just makes a noise and vibrates. Stall condition: The device makes noise but does not move. There is no communication between the computer and my Zaber device, the amber light does not come on or flash. Check The potentiometer knob is probably not centered. Make sure the knob is set to the middle position. You can feel a slight detent in the middle of its rotation. The potentiometer is probably not centered. Turn the knob slowly until you feel the center detent. Manual control may have been disabled. Issue the Restore Settings Instruction (command 36) or enable the potentiometer using the Set Device Mode Instruction (command 40). The device needs to be "homed" first. You must issue the Home Instruction (command 1) after power up to home the device. There may be too much load that the device is trying to push. The actuator stalls in this situation. Try removing the load and see if the problem goes away. You can achieve higher thrust or torque by lowering the speed of the device using the Set Target Speed Instruction (command 42). Try removing all external loads. If the device now extends and retracts normally, the problem is excessive load. Try to reduce the load or change step time and acceleration parameters to ensure the load is less than the maximum thrust. If a linear motion device is stalled in its fully extended position and remains stalled without any external load applied it means the lead screw has been over extended and is stuck. You can usually get the lead screw unstuck by pushing on it after issuing the home command. If a device is stalled (with no external load) in a position that is not fully extended then it requires servicing. There are several things you should check: http://www.zaber.com/wiki/T-Series/TroubleshootingPowerPoint Presentation: Sold & Serviced By: Future Products Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Full line of devices with built-in rotary encoders • More vacuum-compatible products • T-LST dust cover version • TSB stages with manual micrometer knobs • Compact mirror mount (tip/tilt) • Belt driven stage - higher speed and longer travelPowerPoint Presentation: Sold & Serviced By: Conclusion We are here to offer you the support that you need to sell more Zaber products. Thank you for your time. Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Zaber Technologies Product Overview Presentation May 2011 Servo2Go.com Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 21 Category: Science & Tech.. License: All Rights Reserved Like it (0) Dislike it (0) Added: December 20, 2011 This Presentation is Public Favorites: 0 Presentation Description Zaber Technologies Product Overview Presentation May 2011 Comments Posting comment... Premium member Presentation Transcript PowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Zaber Technologies Inc. Simplifying Motion ControlPowerPoint Presentation: Sold & Serviced By: • Introductions Outline Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • About Zaber: History, Marketing Efforts • Determining Customers’ Needs • Zaber Product Overview: Features and Benefits, Products • Specifications: Definition of Specs • Using Zaber Products: Software • Strengths and Weaknesses • Common Support Issues and Solutions • New and Future ProductsPowerPoint Presentation: Sold & Serviced By: • Founded in 1997 About Zaber Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Zaber Technologies introduced the world's first precision linear actuator based on a stepper motor (instead of a DC motor- gearbox-encoder), with all control and drive electronics integrated in the same package • Zaber’s T-Series product line has grown to over 14 product lines, distributed worldwide T-LSM Series Miniature Linear StagesPowerPoint Presentation: Sold & Serviced By: About Zaber • Design and manufacture all products in-house • Continuously improve products and documentation based on T-NA Series Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com user and distributor feedback, Miniature Linear Actuators while always keeping products backwards compatible • Short lead-time (3-5 days), a one-year warranty, and excellent customer service (design engineers handle technical support) • 12 consecutive years of growthPowerPoint Presentation: Sold & Serviced By: Marketing Efforts How does Zaber market its products? Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com T-LSR Series Motorized Linear • Trade-shows Slides • Internet: SEO/SEM, PPC adds, Email/Newsletter Campaigns, Video, Customized e-catalogues • Special Promotions • Print Literature: Catalogues and Brochures Much of our marketing material is available for our distributors. It is located here: http://www.zaber.com/distributorsPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 249 m m Determining Customers ’ Nee Tollswww.servo2go.co Common questions you could ask to determine customers ’ requirements: • Range of travel • Load • Speed • Accuracy and Repeatability • Number of axes • Configuration for multi-axis (XY, XYZ, XY Theta, etc...) • Type of motion (linear, rotary, tilt) • Consider cantilever loads for multi-axis systems. High loads or long travel XY may need a linear guide for added support Other: • Remind customers about the built-in controllers/drivers and the daisy-chaining capabilities of our devices • Ask about the applicationPowerPoint Presentation: Sold & Serviced By: Powering Zaber Devices • When power is daisy-chained, it is recommended that a power Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com supply is used for every 3 to 4 devices. If too many devices are connected, some devices may not get enough current or enough voltage and will not function. • Plug power supplies to the middle of a chain, rather than the end, to prevent excessive voltage drop. • Zaber devices requiring over 16V can not daisy-chain power. • High voltage devices can be identified by a three-pin connector in place of a cylindrical power jack. • A PMF3 adaptor will be supplied with all high voltage devices not purchased as part of a kit.PowerPoint Presentation: Sold & Serviced By: Zaber Product Overview Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com This is an overview of Zaber ’s most popular products. There are others on our website. For more information on the products, click on the photo to link to its webpage, or click “Esc” to view the notes beneath each slide.PowerPoint Presentation: Sold & Serviced By: Features and Benefits What customers like about Zaber and its products? • Stepper motor driven Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Built-in controllers w/ most of Zaber’s products • Ease-of-use • Daisy-chainable • Priced for value • Design engineers provide technical support • Fast lead-time • Free software T-RS60 Series Motorized Rotary StagesPowerPoint Presentation: Sold & Serviced By: Products - Linear Actuator TTollswww.s T-NA Series Miniature Linear Actuators T-LA Series one: 877-378-0240 ax: 877-378-0249 servo2go.com ervo2go.com Miniature Linear Actuators Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Motorized Stage TTollswww.ser T-LSM and LSM Series Miniature Linear Stages e: 877-378-0240 : 877-378-0249 rvo2go.com vo2go.com T-LSR Series Motorized Linear Slides Link to video Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Motorized Stage TTollswww.ser T-LSQ Series Fast Linear Stages (7x faster than the T-LSR) Link to video e: 877-378-0240 : 877-378-0249 rvo2go.com vo2go.comPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 T-LST Heavy Duty Stages Link to video Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.comPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Products - Rotary Stages T-RS60 and RS60 Series Motorized Rotary Stages Link to videoPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Products - Mirror Mounts T-MM Series Motorized Mirror Mounts Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c XY, XT, XYZ Systems, and more …. 78-0240 8-0249 com om Link to video Link to video Link to videoPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c Low Profile XY Gantry Systems Link to video 78-0240 8-0249 com omPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c High Clearance XY Gantry Systems Link to video 78-0240 8-0249 com omPowerPoint Presentation: Sold & Serviced By: Products - Multi Axis Syste TTollswww.servo2go.c Elevated XYZ Gantry 78-0240 8-0249 com omPowerPoint Presentation: Sold & Serviced By: Products - Vacuum Compati TTollswww.servo2go.com T-LA-SV: 240 49 High Vacuum Actuators T-LSM-SV: High Vacuum Stages TSB-V Low-Vacuum StagesPowerPoint Presentation: Sold & Serviced By: Products - Controllers T-JOY Joystick Controller Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com T-MCA Series Zaber Device ControllerPowerPoint Presentation: Coming Soon: Closed-Loop Devices Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com A-LSQ-E & A-LST-E: • Built-in motor, encoder, and controller • Slip/stall detection & auto recovery • Position feedback • Multi-function potentiometer A-LST-E Series High Load Linear Stages A-LSQ-E Series High-Speed StagesPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com SpecificationsPowerPoint Presentation: Sold & Serviced By: Accuracy Definition of Specs The maximum deviation between the actual final position and the instructed position (over the full range of travel) Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Resolution (Theoretical) Repeatability Backlash (hysteresis) The smallest increment that a motion control device can be instructed to move. The actual motion of the device may be different, due to sticktion, backlash or other mechanical issues. The deviation in actual final position when repeatedly instructing a device to move to a target position, approaching from the same direction every time. The change in actual final position that results from approaching the target position from the opposite direction. For all specs definitions, visit: http://www.zaber.com/applications/?tab=Tech%20NotesPowerPoint Presentation: Sold & Serviced By: Microstepping Accuracy Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com These charts are also found on the Series Specs page for each product. For example, scroll to the bottom of this page: http://www.zaber.com/products/product_group.php?group=T-NA&tab=Series%20SpecsPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Using Zaber ProductsPowerPoint Presentation: Sold & Serviced By: Software Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Wiki support page: Links to our software and all the manuals for our products: http://www.zaber.com/wiki/Main_Page Zaber Console: The Zaber Console is a full-featured application that lets you send commands to your Zaber devices, adjust their settings, and create scripts to automate your application. This is our main software application. Other popular programs to control your Zaber devices: • LabView • Visual Basic • Excel • C • Qbasic • Basic Matlab and Python code from customersPowerPoint Presentation: Wiki Support Page Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.comPowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Set-up: Easy as 1-2-3PowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Strengths & WeaknessesPowerPoint Presentation: Sold & Serviced By: • Built-in controllers • Ease-of-use • Priced for value Strengths Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Good support - fast response, support staff design products • Fast lead-timePowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Weaknesses • Lacking very high accuracy stages with linear encoders • Single-axis controllers make it hard to control smooth curves • Incomplete line of vacuum-compatible products To address these weaknesses, we are: Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Developing encoder feedback into several devices. We expect to release our first A-LSQ-E device by June 30, 2011. • Exploring the development of a multi-axis controller. We are also looking into using third- party, multi-axis controllers; a solution that we can provide now with LSM, LSQ, LST, and RS stages. • We have released the T-LSM-SV2 (T-LSM-SV1 coming soon), and we are preparing to release vacuum compatible versions of the T-NA (SV1 and SV2). We will also reorganize the website to have all the vacuum devices under one section (TSB-V1 and T-MM-V1).PowerPoint Presentation: Sold & Serviced By: Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com Common Support Issues www.servo2go.comPowerPoint Presentation: Sold & Serviced By: Troubleshooting Guide Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com Symptom After the device finishes a move command, it starts moving again on its own. Device starts turning as soon as the power is on or amber LED blinks all the time Nothing happens when I turn the potentiometer knob either way. Nothing happens when I send a move instruction. When I try to move the device it just makes a noise and vibrates. Stall condition: The device makes noise but does not move. There is no communication between the computer and my Zaber device, the amber light does not come on or flash. Check The potentiometer knob is probably not centered. Make sure the knob is set to the middle position. You can feel a slight detent in the middle of its rotation. The potentiometer is probably not centered. Turn the knob slowly until you feel the center detent. Manual control may have been disabled. Issue the Restore Settings Instruction (command 36) or enable the potentiometer using the Set Device Mode Instruction (command 40). The device needs to be "homed" first. You must issue the Home Instruction (command 1) after power up to home the device. There may be too much load that the device is trying to push. The actuator stalls in this situation. Try removing the load and see if the problem goes away. You can achieve higher thrust or torque by lowering the speed of the device using the Set Target Speed Instruction (command 42). Try removing all external loads. If the device now extends and retracts normally, the problem is excessive load. Try to reduce the load or change step time and acceleration parameters to ensure the load is less than the maximum thrust. If a linear motion device is stalled in its fully extended position and remains stalled without any external load applied it means the lead screw has been over extended and is stuck. You can usually get the lead screw unstuck by pushing on it after issuing the home command. If a device is stalled (with no external load) in a position that is not fully extended then it requires servicing. There are several things you should check: http://www.zaber.com/wiki/T-Series/TroubleshootingPowerPoint Presentation: Sold & Serviced By: Future Products Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com • Full line of devices with built-in rotary encoders • More vacuum-compatible products • T-LST dust cover version • TSB stages with manual micrometer knobs • Compact mirror mount (tip/tilt) • Belt driven stage - higher speed and longer travelPowerPoint Presentation: Sold & Serviced By: Conclusion We are here to offer you the support that you need to sell more Zaber products. Thank you for your time. Toll Free Phone: 877-378-0240 Toll Free Fax: 877-378-0249 sales@servo2go.com www.servo2go.com