Category: Education

Presentation Description

Learn ServiceNow from Experts at


Presentation Transcript

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Our ServiceNow training services include: Administration and Development: Certified ServiceNow courses that cover a variety of topics around administration Scripting Discovery Orchestration application creation domain separation and asset management. Each class includes a training manual and a hands-on lab. Introduction to Service Now  What is Service Now  Why and who can use Service Now  Concept of cloud computing in Service Now  Introduction to ITIL foundation  Navigation and users  Helpful portals releases Customize Homepage  Creating Gauges  Define CSS properties UI Properties  Change visibility of Homepage and banner Tables Form Dictionary  Creating Application module  Creating table  Personalizing form and table layout  Creating Section  View  Dictionary entries  Dictionary overrides  Reference qualifiers  Related lists Update set’s Creation  Creating an update set  Merge update set

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 Retrieve Update set in another instance Creating workflow  Workflow editor and workflow scripts  Workflow activities and workflow context  Workflow stages transitions Service catalog management  Use of service catalog back end execution  Creating catalog item record producer order guide  Create RITM and catalog task  Attaching workflow to catalog items Importing data in Service Now  Data sources  XML import  Transform maps  Scheduled data import  Import sets  Transform scripts  Data load automation User Administration  Creating groups  Users and Departments  Concept of delegation  Customizing user profile  Roles group membership  Fetch detail of logged in user Email Notification  Defining a Template  Define notification

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 Email logs  Introduction to SMTP and POP mail servers  Trigger email on event Create SLA Schedule  SLA Definitions  SLA Properties  Attach SLA to tasks  Create schedule and child schedule Scheduled Jobs  Introduction to scheduled jobs  Scheduled Job log  Scheduled reports Access Control List  Create Read Write and Create ACL on table and field level  Debug ACLS  Write ACL Scripts  Concept of privileged system admin Content Management CMS  Creating site page  Dynamic content block  Define Header theme style sheet  Creating UI page UI macros Introduction to Web service  Introduction to web services  SOAP Messages Debugging

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 Personalize users  Debugging Business Rule  Debugging ACL  Background scripts For any questions please contact In order to enroll for the course please visit

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