DURR ASSIST PRESENTATION

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Presentation: Presentation

The Partners: The Partners Underwriting Manager: SA Underwriting Agencies (Founded in 1992 the Company focuses as an Underwriting Manager. Offices In South Africa and the United Kingdom) Insurer: New National Assurance: (Black owned Insurer. Closely associated with Munich Reinsurance Company of Africa Ltd and Swiss Re Southern Africa Ltd. Both Companies owns 25% of New National Assurance) Assistant Services: International SOS (World’s largest Assistance Services Company. South African Call Centre manages in excess of 22 000 calls per day with 93% answered within three rings) Administrative Services: Alexander Forbes Direct (World’s 9th largest Financial Services Company. Alexander Forbes Direct has in excess of 110 000 individual clients providing various administrative functions. Adheres to the Black Empowerment requirements of the Financial Services Charter)

The Product “Durr Home Assist”: The Product “Durr Home Assist” All Home Emergencies - Free Call Out and First Hour Labour (Emergency: A sudden and unforeseen occurrence or incident at home which requires immediate action in order to avoid further damages resulting in potential financial loss) Emergency Services Notification - Free (Police, Traffic, Fire Brigade, Ambulance, Security or other Emergency Services Provider) Home Maintenance - Only R 250 excess All Parts and Labour Included - no further cost to policy holder One excess covers 4 electrical or plumbing faults (Appliance or Household motor R 250 per claim. Limit of R 2 000 per claim but no limit on annual number of claims)

What is Covered?: What is Covered? All Electrical: Faulty lights, plugs, geyser, thermostats, geyser elements, power failures, distribution boards, earth leakage, relays, general house wiring, main cables, light switches, burnt plug points All Plumbing: Blocked drains, leaks (toilets etc.), tap washers, toilet rubbers, geyser valves, burst pipes, blocked baths, blocked sinks, blocked taps, shower outlets, water connections All Appliances: TV’s Hi-Fi’s, VCR’s, Microwaves, Stoves, Fridges, Freezers, Washing Machines, Tumble Driers, Dish Washers, DVD’s All Household Motors: Gate Motors, Pool, Jacuzzi, Garage Door “It is as if you have a Professional Husband at the end of the line”

How does it work?: How does it work? A pipe bursts at your house – Sunday at 23:30 You phone Durr Home Assist (24/7/365) We verify membership + out an Emergency Plumber Plumber turns of water to minimise damage (free call out and first hour labour) Monday morning plumber returns with new parts You pay him the R 250.00 excess Plumber works for three hours (free to you) and replaces pipe and fittings (free to you) and guarantees workmanship While he is there he fixes three dripping taps (Free to you) SP sends invoice to Call Centre and is paid (No paperwork to you)

Pricing: Pricing When you Purchase a Home through Durr - Free “Durr Home Assist” for the First Year Fill in application form to be loaded onto the database Second year Annual Fee - R 385.00 sold on a voluntary basis No further paperwork

Comparison with other services: Comparison with other services