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Conflict ResolutionThe Road to Win - Win : 

Conflict ResolutionThe Road to Win - Win Presented by Sam Slay

Conflict ResolutionThe Road to Win - Win : 

Conflict ResolutionThe Road to Win - Win Presented by Sam Slay

Program Model : 

Program Model Team Skills Career Builder - Module 7: Building Trust #1

What You Will Do : 

What You Will Do Career Builder - Module 7: Building Trust #2 Learn a definition of unhealthy conflict and how to keep from crossing over into it Learn about five different conflict management styles Use a model to help you choose how to respond to potential conflict situations Assess which conflict styles you most often use Practice a Three-step Model for resolving conflicts Decide how you want to modify your conflict style and how you will better handle current conflicts

Conflict : 

Conflict When those involved in a difference are no longer willing or able to consider others’ views and alternatives, and thereby set up a win-lose confrontation. DEFINITION: Career Builder - Module 11: Building Trust #3

Symptoms of Conflict Situations : 

Symptoms of Conflict Situations Career Builder - Module 7: Building Trust #4 Low trust CONFLICT Unfriendly environment Lots of tension Highly reactive High self-interest Aggressively competitive Enemy-centered Defensive of rights

Building Trust : 

TRUST Building Trust Show respect in little things Keep your commitments Clarify expectations carefully Show personal integrity: be consistent, and do what you say Meet expectations Apologize sincerely when you make a mistake Seek to understand the other person Career Builder - Module 7: Building Trust #5

Conflict Management Model : 

Conflict Management Model Career Builder - Module 7: Building Trust #6 CONFLICT Major Disruption 6 1 4 3 2 7 5 Begin New Relationship (Re) Negotiate Expectations Ongoing Working Relationship Build Trust Normal Different Choice Point Major Difference Pinch Point Terminate Relationship CROSSOVER LINE Dialogue Accommodate Compromise Dominate Dominate Avoid/Accommodate

Example: Charting Scores : 

Example: Charting Scores Career Builder - Module 7: Building Trust #7 Avoid Dominate Accommodate Dialogue Compromise 12 12 12 12 12 11 11 11 11 11 10 10 10 10 10 9 9 9 9 9 8 8 8 8 8 7 7 7 7 7 6 6 6 6 6 5 5 5 5 5 4 4 4 4 4 3 3 3 3 3 2 2 2 2 2 1 1 1 1 1 0 0 0 0 0

Three-step Model : 

Three-step Model 1 2 3 Get all the facts and issueson the table Seek first to understand the other’s point of view Find a win-win solution Career Builder - Module 6: Taking Responsibility #5

Conflict Resolution The Road to Win - Win : 

Conflict Resolution The Road to Win - Win Presented by Sam Slay

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