Culture Shock and Change Management: Culture Shock and Change Management how to adapt to an international exchange experience successfully...


Culture Shock : Culture Shock 4 Stages of Culture Shock: 1. Initial Euphoria 2. Irritability and hostility 3. Gradual Adjustment 4. Adaptation and Biculturalism


Stages of Culture Shock : Stages of Culture Shock Time Span Happiness initial euphoria irritability, hostility, “rock bottom” adjustment period adjustment reintegration shock realization of experience


Symptoms of Culture Shock: Symptoms of Culture Shock Anxiety Helplessness Depression Self doubt Feelings of inadequacy Homesickness Boredom Fatigue Paranoia Physical Ailments


“Withdrawal” Symptoms: “Withdrawal” Symptoms Physical and/or psychological withdrawal Excessive Sleeping/Reading Only seeing other Americans Short Attention Span Diminished Productivity Inability to Work Effectively


“Agressive” Symptoms : “Agressive” Symptoms Compulsive eating/drinking Exaggerated Cleanliness Irritability Stereotyping Verbal/Physical Aggressiveness Hostility towards host nationals


Top 10 - How to overcome Culture Shock : Top 10 - How to overcome Culture Shock 10. Keep busy and active 9. Establish strong friendship with people from the host culture 8. Make a list of positive things about the culture and look through it occasionally 7. Realize that everyone who goes abroad experiences culture shock


Top 10 Continued : Top 10 Continued 6. Be an avid learner about the country. Find out all the information you can 5. Try to trace every “strange action” to its underlying values 4. Find someone from your country that has been there longer. Use that person to gain perspective


More Top 10: More Top 10 3. Avoid foreigners who spend their time complaining about the host culture. Avoid criticizing the host culture yourself 2. Work at maintaining a healthy sense of humor. Be ready to laugh at yourself 1. When talking about experiences, focus on your feelings rather than the causes


Change Management: Change Management Exploring Personal Change In groups: discuss a personal change in your life. What was successful? What was frustrating? Groups of 6-8 people


Successful Management of Change : Successful Management of Change Needs a learning PROCESS Appreciation of reason for change Awareness of New Values Being Flexible and Adaptable Realize the “Flow” (there will be frustration) Makes you realize what you really want in life


Managment of Change continued : Managment of Change continued It’s a challenge - look for fun learning opportunities Have to change other people Have to want to change YOURSELF


Change Equation: Change Equation f ( V, D, S) > R V = Vision of the Future D = Dissatisfaction with the current situation S = Knowledge of the first few steps to take R = Cost of Resistance/Resistance to Change


Human Response to Change: Human Response to Change Time Performance Confusion 1 Sudden Awareness 2 Denial 3 Blame Others 4 Blame Self 5 Immobilization 6 Acceptance 7 Problem Solving


Managing Change : Managing Change Envisaging Change Winning Support For Change Executing Change Managing the Existing Process


Wrap Up...: Wrap Up... Culture Shock - Natural Occurrence, but with preparation can be lessened Change Management - Learning Process, have to want to change to achieve and manage change