logging in or signing up Empowerment for Leaders SDoggett Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 551 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: January 13, 2009 This Presentation is Public Favorites: 0 Presentation Description Foucs on creating a culture of Empowerment Comments Posting comment... By: auslogos (14 month(s) ago) a holistic view of empowerment covering both from the employees and the leaders side Saving..... Post Reply Close Saving..... Edit Comment Close By: SDoggett (17 month(s) ago) Please feel free to use :) Saving..... Post Reply Close Saving..... Edit Comment Close By: ihsanshanaa (17 month(s) ago) i would be greatful if u would kindly permit me download the presentation as it would help me in my studies rgds Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Empowerment For Leaders : Empowerment For Leaders A Leader’s Role In Creating an Empowered Team Agenda : Benefits of Empowerment The Leader’s Role The Decision Making Model Removing Barriers to Empowerment Creating Parameters and Guidelines Pre-Shift Certification and Train-the-Trainer Leader’s Call to Action Agenda Guidelines : Participate Stay focused on topic Exhibit candor with respect Demonstrate active listening Be open to other points of view Create win-win-win! Guidelines Slide 4: “The best executive is the one who has sense enough to pick good men [or women] to do what he wants done, and the self-restraint to keep from meddling with them while they do it.” ~ Theodore Roosevelt “Hire the best people you can find, and then turn them loose. ~ Kemmons Wilson “We exceed the expectations of our owners ad guests by empowering out people.” ~ Orange Lake Mission Statement Empowerment Is About… : Empowerment Is About… Managers letting go of authority and decision making authority Organizational system that decentralizes control Individuals with feelings of authority and control Employee empowerment is a strategy and philosophy that enables employees to make decisions about their jobs. Employee empowerment helps employees own their work and take responsibility for their results. Employee empowerment helps employees serve customers at the level of the organization where the customer interface exists. Slide 6: "An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success." ---Stephen Covey Victory Only Occurs When The Company, Employees and Owners Win Benefits to Empowerment : Benefits to Empowerment What are the “Wins” for: The Company The Employee The Owner A Leader’s Responsibility : A Leader’s Responsibility The organization has the responsibility to create a work environment which helps foster the ability and desire of employees to act in empowered ways. The work organization has the responsibility to remove barriers that limit the ability of staff to act in empowered ways. WIN-WIN-WIN Decision Making Model : WIN-WIN-WIN Decision Making Model How is the decision I am about to make create a win for: The Company The Employee The Owner WIN-WIN-WIN Decision Making Model : WIN-WIN-WIN Decision Making Model Teaching people how to use relatively simple problem solving tools and techniques is the easy part of employee development. Usually after just a little training and experience with one or two work related problems the basic tools are mastered well enough for most to start using them on their own. Even high motivated employees need the necessary tools to do a good job. Removing Barriers : Removing Barriers Identify Barrier Identify Cause Identify Solution HINT: Most solutions involve some sort: Communication Improvement Training Process Creation/Improvement Creating Parameters and Guidelines : Creating Parameters and Guidelines Employees need to know the boundaries Focus on the “Controllable” Issues Scripts for the “Uncontrollable” Issues Service Recovery Toolboxes needed Process needed for Service Recovery Service Recovery : Service Recovery Resolution First! Identify Severity of Issue Toolbox Matrix Creating Your Own Toolboxes COMMUNICATION : COMMUNICATION Pre-Shift Certification Get a partner 5 minutes to prepare 10 minutes to deliver (person A) 5 minutes for feedback 10 minutes to deliver (person B) 5 minutes for feedback Train-The-Trainer : Train-The-Trainer Overview of program Leader’s role Identifying the right candidates Call To Action! : Call To Action! Complete Barrier-Solution Exercise AND Parameter Exercise AND Submit to Training Team within 2 weeks from today Identify Names of Departmental Trainer Candidates by JUNE 1st Certify additional Pre-Shift Facilitators Attend Empowerment Workshops with your employees ENABLE-EMPOWER-ENGAGE!!!! You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Empowerment for Leaders SDoggett Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 551 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (0) Added: January 13, 2009 This Presentation is Public Favorites: 0 Presentation Description Foucs on creating a culture of Empowerment Comments Posting comment... By: auslogos (14 month(s) ago) a holistic view of empowerment covering both from the employees and the leaders side Saving..... Post Reply Close Saving..... Edit Comment Close By: SDoggett (17 month(s) ago) Please feel free to use :) Saving..... Post Reply Close Saving..... Edit Comment Close By: ihsanshanaa (17 month(s) ago) i would be greatful if u would kindly permit me download the presentation as it would help me in my studies rgds Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Empowerment For Leaders : Empowerment For Leaders A Leader’s Role In Creating an Empowered Team Agenda : Benefits of Empowerment The Leader’s Role The Decision Making Model Removing Barriers to Empowerment Creating Parameters and Guidelines Pre-Shift Certification and Train-the-Trainer Leader’s Call to Action Agenda Guidelines : Participate Stay focused on topic Exhibit candor with respect Demonstrate active listening Be open to other points of view Create win-win-win! Guidelines Slide 4: “The best executive is the one who has sense enough to pick good men [or women] to do what he wants done, and the self-restraint to keep from meddling with them while they do it.” ~ Theodore Roosevelt “Hire the best people you can find, and then turn them loose. ~ Kemmons Wilson “We exceed the expectations of our owners ad guests by empowering out people.” ~ Orange Lake Mission Statement Empowerment Is About… : Empowerment Is About… Managers letting go of authority and decision making authority Organizational system that decentralizes control Individuals with feelings of authority and control Employee empowerment is a strategy and philosophy that enables employees to make decisions about their jobs. Employee empowerment helps employees own their work and take responsibility for their results. Employee empowerment helps employees serve customers at the level of the organization where the customer interface exists. Slide 6: "An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success." ---Stephen Covey Victory Only Occurs When The Company, Employees and Owners Win Benefits to Empowerment : Benefits to Empowerment What are the “Wins” for: The Company The Employee The Owner A Leader’s Responsibility : A Leader’s Responsibility The organization has the responsibility to create a work environment which helps foster the ability and desire of employees to act in empowered ways. The work organization has the responsibility to remove barriers that limit the ability of staff to act in empowered ways. WIN-WIN-WIN Decision Making Model : WIN-WIN-WIN Decision Making Model How is the decision I am about to make create a win for: The Company The Employee The Owner WIN-WIN-WIN Decision Making Model : WIN-WIN-WIN Decision Making Model Teaching people how to use relatively simple problem solving tools and techniques is the easy part of employee development. Usually after just a little training and experience with one or two work related problems the basic tools are mastered well enough for most to start using them on their own. Even high motivated employees need the necessary tools to do a good job. Removing Barriers : Removing Barriers Identify Barrier Identify Cause Identify Solution HINT: Most solutions involve some sort: Communication Improvement Training Process Creation/Improvement Creating Parameters and Guidelines : Creating Parameters and Guidelines Employees need to know the boundaries Focus on the “Controllable” Issues Scripts for the “Uncontrollable” Issues Service Recovery Toolboxes needed Process needed for Service Recovery Service Recovery : Service Recovery Resolution First! Identify Severity of Issue Toolbox Matrix Creating Your Own Toolboxes COMMUNICATION : COMMUNICATION Pre-Shift Certification Get a partner 5 minutes to prepare 10 minutes to deliver (person A) 5 minutes for feedback 10 minutes to deliver (person B) 5 minutes for feedback Train-The-Trainer : Train-The-Trainer Overview of program Leader’s role Identifying the right candidates Call To Action! : Call To Action! Complete Barrier-Solution Exercise AND Parameter Exercise AND Submit to Training Team within 2 weeks from today Identify Names of Departmental Trainer Candidates by JUNE 1st Certify additional Pre-Shift Facilitators Attend Empowerment Workshops with your employees ENABLE-EMPOWER-ENGAGE!!!!