5 Leadership Tips for Building a Culture of Accountability

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How do you spot a culture of accountability? Once you can spot an invigorating culture of accountability, the next step is building a culture of accountability yourself.

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Presentation Transcript

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5 Leadership Tips for Building a Culture of Accountability How do you spot a culture of accountability? That’s the challenge we talked about recently with our post on  How to Identify a Culture of Accountability. Once you can spot an invigorating culture of accountability, the next step is building a culture of accountability yourself.

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5 Leadership Tips for Building a Culture of Accountability How do you spot a culture of accountability? That’s the challenge we talked about recently with our post on  How to Identify a Culture of Accountability. Once you can spot an invigorating culture of accountability, the next step is building a culture of accountability yourself. Be sure to remember from Harry S. Truman, accountability starts at the top. Take a second and make sure that you yourself are at the top of the accountability ladder and then use these tips to inspire those you lead.

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1. Set Clear Expectations 5 Leadership Tips for Building a Culture of Accountability Accountable people embrace communication that is clear, specific and mutually understood and accepted. Note that this is a mutual responsibility of both leaders and others at all levels within the firm.

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2. Focus on Timelines as well as Deadlines 5 Leadership Tips for Building a Culture of Accountability A timeline is the period when the work gets accomplished. A deadline is when the work is due. Focus on timelines and use them as “teachable moments” to offer guidance well before the deadline. Seek progress, not just perfection. This boosts confidence and competence!

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3. Ask the Right Questions 5 Leadership Tips for Building a Culture of Accountability Avoid “ gotcha ” questions. Be a coach, not a cop! When things are not going as planned, first ask yourself questions. “What is currently happening?” “What should be happening?” “Why is there a gap between what should be happening and what is currently happening?” “What could I have done differently?” “What will I do to ensure that this doesn’t happen again?”

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4. Provide Timely Feedback 5 Leadership Tips for Building a Culture of Accountability Look for frequent opportunities to provide feedback. Balance feedback between recognizing success (small and large) and identifying opportunities for improvement, most of us are used to hearing more bad news than good news. Deliver more good news (e.g., recognize success) than bad.

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5. Promote and Model Transparency 5 Leadership Tips for Building a Culture of Accountability Being honest and candid with people is a hallmark of integrity. Sharing the “real story” promotes trust, fosters problem solving and leads to higher levels of performance.

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Our Recommendation 5 Leadership Tips for Building a Culture of Accountability Select one or more of these tips to work on immediately. Share your intention with a colleague and set a follow-up date for the colleague to provide you with feedback. Then select the remaining tips and begin the process anew.

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Watch the Video 5 Leadership Tips for Building a Culture of Accountability

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We help organizations rapidly transform talent by focusing on Learning for Performance. A global, award-winning learning and training solutions company for almost 20 years, InfoPro provides performance improvement strategies, blended learning solutions, and managed training programs. One of the world’s leading providers of learning and training solutions. About InfoPro Learning For more information, visit www.infoprolearning.com

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