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IBM Automotive References: 

IBM Automotive References

Volkswagen AG: 

WHY BECOME ON DEMAND: Faced with rising complexity within its supplier-facing processes, Volkswagen needed to make its procurement employees more productive to stay ahead of the competition. Volkswagen needed to integrate its information and processes to speed decision-making and become more responsive to a rapidly changing supplier environment. SOLUTION: IBM Business Consulting Services and IBM Software Group worked together to design and implement an IBM On Demand Workplace to streamline procurement processes. Based on IBM WebSphere technology, the system uses automatic, personalized information delivery, integrated analytics and business process integration to speed and simplify the process by which employees and suppliers capture, access, analyze and use information. BENEFITS: 20 percent increase in productivity for Volkswagen’s procurement staff, and improved ability to focus on high value-added activities Shorter order-to-delivery cycles by virtue of more efficient processes Volkswagen AG Boosting productivity – shortening order-to-delivery time

International Truck and Engine Corporation: 

WHY BECOME ON DEMAND: International wanted to differentiate its trucks, generate new revenues and provide its entire value chain of customers, dealers, drivers and suppliers with real-time vehicle data for insight-based decision-making. Using telematics, International and its value chain can leverage vehicle performance and location data for increased efficiencies, competitive advantage and greater responsiveness to customer needs. SOLUTION: IBM Business Consulting Services provided the go-to-market strategy, component-based business model and key technology elements to launch this new service-based business. Customers access real-time fleet information on demand at their own sites through a secure web portal that includes IBM WebSphere MQ Series, WebSphere Application Server and WebSphere Portal Server, running on two IBM xSeries eServers. EXPECTED BENEFITS: Key competitive differentiator for International, providing services that competitors can’t match Increases customer contact and improves customer service Provides International a new recurring revenue stream that is independent of cyclical commercial truck sales International Truck and Engine Corporation Telematics solution enables increased responsiveness


WHY BECOME ON DEMAND: To improve dealer satisfaction in its network of more than 5,000 dealers and expand to new channel partners, Goodyear needed to slash the order entry time for its independent and affiliated dealers, and provide more customized product, marketing and payables information.. SOLUTION: IBM worked with Goodyear to define the requirements for, and develop, a more powerful on-line solution to improve their dealers’ to ability to better respond to customer demand, manage inventory and take advantage of pricing programs. “Tire-HQ” is a Web-based system that allows dealers to view product catalogs, place and track orders, perform real-time price and inventory checks, and track accounts payable. BENEFITS: Better dealer management of inventories Call center staff has been relieved of a large volume of routine inquiries The system handled a 175% month-to-month increase in order volume with no performance or availability problems. Has cut order processing cycle time from overnight to realtime Goodyear Improving dealer satisfaction

Major Tire Producer: 

Major Tire Producer WHY BECOME ON DEMAND: Growing through strategic acquisitions left the company with disparate and unresponsive supply chain systems that hampered production and led to costly forecasting errors SOLUTION: Reinvent total business model, updating and fully integrating Supply Chain Management system with i2 SCM applications, automating end-to-end systems and replacing outdated equipment BENEFITS: Net revenue expected to be up US$1.6 M over 3 years, total cost of ownership down US$1.3 M 30% savings in vendor product costs Streamlined operations, improved efficiency, better customer service Daily planning cycles instead of weekly, shrinking idle production periods to 4 from 14 days Number of paper freight bills reduced by 60% On Track with Supply Chain Innovation

Automotive distributor : 

BUSINESS CHALLENGE: After a mandate to reduce its financial close reporting cycle from 15 to nine calendar days to meet new corporate reporting deadlines, the company needed an approach that would allow for rapid information consolidation from multiple systems, and rapid dissemination capabilities. SOLUTION: IBM Business Consulting Services analyzed the existing processes and systems then developed a solution of new systems and enhancements that leveraged the existing infrastructures. IBM enhanced the PeopleSoft financial system while adding 5 new Essbase applications. The division now consistently reports their financial results in less than the nine days. BENEFITS: Eliminate 14,000 hours of annual effort involved with the financial close process and met target Company gained the ability to quickly highlight and track variances in financial reporting The efficiency of the new system provides additional time for staff to perform valuable analytical functions and met corporate mandates in a very high visibility project Automotive distributor Reducing cycle time through PeopleSoft

MOPAR (a division of DaimlerChrysler): 

WHY BECOME ON DEMAND: MOPAR needed an integrated Warehouse Management System to provide a single, organization-wide, realtime view of all parts to improve efficiency, accuracy and productivity. SOLUTION: IBM Business Consulting Services created Distribution View (DView) to help the after-market parts distributor manage its 26 North American distribution centers which are responsible for distributing parts to a network of 5300 dealers across North America. DView helps warehouse employees and managers track the movement of all material using wireless technology. By integrating both PC and wireless information, the system provides users with a realtime view of inventory which enhances the support of the dealer delivery network. BENEFITS: Stock outages are now immediately handled on the DView system in real-time – orders for insufficient stock and short picked orders are automatically returned to the Host order entry system to be referred to a PDC with the part in stock, significantly improving processing time Cost savings result from DView’s accurate stock picture which ensures better inventory allocation and fewer overstocked parts Dealers enjoy increased order accuracy as a result of increased inventory accuracy and real-time, scanning verified order picking, packing and trailer loading MOPAR (a division of DaimlerChrysler) Streamlining Warehouse Management

Honda Motor Co. Ltd.: 

WHY BECOME ON DEMAND: The best selling car in America for the past ten years needed new style, performance and sophistication features to attract new customers and create a competitive advantage. Accordingly, Honda set out to develop a first-of-its-kind, voice-based navigation system based on IBM’s voice recognition technology that would bring its navigation system into the mass market and improve customer loyalty. SOLUTION: IBM worked closely with Honda R&D to design a revolutionary new speech recognition solution that utilizes 180 preset commands and 7 million points of interest to compliment the existing navigation system. Uses IBM Embedded ViaVoice technology to allow drivers to ask directions and hear responses over their existing car audio systems. BENEFITS: Demonstrates Honda’s leadership in automotive industry, establishing Honda as a technology innovator and early adopter Superior functionalities based on technology jointly developed by IBM and Honda over the past three years including a Satellite-Linked Navigation System using GPS and the vehicle’s mapping system to pinpoint the vehicle’s location and to provide a host of mapping and guidance features. Honda Motor Co. Ltd. Voice based navigation improves customer loyalty

Major automotive manufacturer : 

WHY BECOME ON DEMAND: Major auto manufacturer has implemented an aggressive growth plan. To meet their aggressive goals, the company needed ways to continue to streamline and unify its global employee community across national boundaries. SOLUTION: A global team from IBM Business Consulting Services joined forces with the company to help it establish a comprehensive, strategic vision for an on-demand workplace that would increase collaboration, efficiency and profitability worldwide including identification of business processes to be streamlined and opportunities and impediments to change, and a strategy for a role-based, integrated workplace. BENEFITS: Dealers, designers, and factory workers - will have a common, yet customizable, set of services and capabilities that will help accelerate its growth plan. Streamlined business processes, developed from a common set of best-in-class tools and content, and a common infrastructure will allow them to focus less on process and technology, This strategic project is part of an ongoing journey. The business case and roadmap have been developed and the program has the full support of senior management. Major automotive manufacturer Short title goes here

Ford Motor Company Europe – Company to Dealer Systems (CDS): 

WHY BECOME ON DEMAND: Existing CDS helpdesk management was based on a fixed-price, fixed-scoped outsourcing contract. CDS customers at Ford’s lines of business (LOBs) demanded more variable and immediate support from CDS. To meet their needs, CDS required improved pricing and resource flexibility and greater transparency by application owner and LOB in its helpdesk solution. SOLUTION: A “pay-as-you-go” helpdesk management solution, designed jointly by Ford and IBM Business Consulting Services / AMS, and hosted and staffed by IBM. Resources for the helpdesk are allocated based on a quarterly capacity plan for expected calls, user registrations and application launches. Over-capacity usage is billed at a premium to ensure efficient planning. BENEFITS: Responsive: Improved LOB-customer satisfaction and enhanced reputation of CDS within Ford Europe Variable: Efficient demand forecasting and capacity planning ensure optimum resourcing for the helpdesk Indicative cost savings of 10% per call due to optimum resourcing and efficiency gains Ford Motor Company Europe – Company to Dealer Systems (CDS) on demand helpdesk management

Major automotive manufacturer : 

WHY BECOME ON DEMAND: Major automobile manufacturer needed to focus on simultaneously improving customer loyalty through more personalized services and lower cost of service. They needed to better understand the customer experience over the lifetime of vehicle ownership, provide access to relevant real time vehicle information, and deliver personalized services to owners SOLUTION: IBM Business Consulting Services designed an end-to-end customer telematics solution to support and manage delivery of services for a variety of consumer interests, device types and vehicles. The solution is based on open standards and advanced technology solutions of IBM WebSphere Everyplace Suite and IBM Java Solutions for Automotive to ensure longevity of the solution BENEFITS: Real time insight driven decision making possible Cost control through flexible, scaleable technology Increased responsiveness to customers through personalized information and services Real time auto maintenance information improves service and lowers overall costs Use of open standards based solution with advanced cellular communications enables an effective, lower cost infrastructure Major automotive manufacturer Building customer loyalty through telematics

One of the world's leading automotive companies: 

WHY BECOME ON DEMAND: In the new competitive era, market leadership in automotive manufacturing competition will be characterized by a race between closely integrated collaborative clusters - or communities - of manufacturers and suppliers. Outdated production planning systems, lack of supplier collaboration, and inaccurate sales forecasting at this company led to sub-optimal production and an inability to meet customer demand for particular vehicle models. SOLUTION: The client leveraged IBM Business Consulting Services expertise to help it fully optimize its production planning process, including integrating geographical demand forecasts, manufacturing plant and supplier capacity and constraints, designed and implemented the new process, based on i2 Technologies’ TradeMatrix Supply Chain Planner. BENEFITS: Integrated, Web-driven tools provide a fully automated sales-forecasting process for each geographical market, reducing forecasting errors by 44%. Improved build-to-order time for customer vehicle orders. Improved manufacturing efficiency resulting from supplier collaboration in the planning process One of the world's leading automotive companies Optimizing production planning

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