Communication :Communication


Program Objectives (1 of 3) :Program Objectives (1 of 3) To identify steps in taking responsibility for your own communication. To explore the use of words, tone of voice, and body language in communication. To identify ways to establish rapport in communication. To compare “telling” and “asking” questions styles in solving problems. www.readysetpresent.com Page 2


Program Objectives (2 of 3) :Program Objectives (2 of 3) Recognize and understand the power of communication. Understand how problems develop due to listening. Identify specific communication problems and apply treatments. Learn techniques to manage and ensure proper communication. www.readysetpresent.com Page 3


Program Objectives (3 of 3) :Program Objectives (3 of 3) Enhance your knowledge of non-verbal communication. Apply what you learn to the written word. Know how to use the last resort. Practice, role-play, discuss, and problem solve. www.readysetpresent.com Page 4


A Challenge :A Challenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATION. www.readysetpresent.com Page 5


Definition of Communication (1 of 2) :Definition of Communication (1 of 2) The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood. www.readysetpresent.com Page 6


Definition of Communication (2 of 2) :Definition of Communication (2 of 2) Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating. www.readysetpresent.com Page 7


Methods of Communication :Methods of Communication One-Way Memo, fax, e-mail, voice mail, letter. Two-Way Phone call, in-person. Collaborative Team meetings, consulting, consensus, decision making, group problem solving. www.readysetpresent.com Page 8


Communication Advantages :Communication Advantages Increase productivity. Reduce stress. Better understand what others are saying. Better understand how to get your message across. Enhance relationships. Save time and money. www.readysetpresent.com Page 9


Who Is Responsible? :Who Is Responsible? The Communicator. How Much Is The Communicator Responsible? 60 Percent! www.readysetpresent.com Page 10


Face-To-Face :Face-To-Face Mirror and Match. www.readysetpresent.com Page 11


Mirror and Match :Mirror and Match Sentence structure. Tone of voice. Key words. Non-verbal body language. Style of speech. Rhythm of speech. www.readysetpresent.com Page 12


Establish Common Goals :Establish Common Goals Think about the other person and his/her goals. Build the bridge from the other side. If you don’t know, ask. Then listen and sincerely care. Help by asking questions to clarify their goals. Frequently restate the goal/s. www.readysetpresent.com Page 13


Ten Barriers and Gateways :Ten Barriers and Gateways www.readysetpresent.com Page 14


Asking Questions :Asking Questions www.readysetpresent.com Page 15


Once Understanding Is Met :Once Understanding Is Met Focus on Influencing or Problem Solving. www.readysetpresent.com Page 16


Enhance Relationships :Enhance Relationships www.readysetpresent.com Page 17


Slide 18:What is your next step? www.readysetpresent.com Page 18


Slide 19:www.readysetpresent.com Page 19 Download “Communication” PowerPoint presentation at ReadySetPresent.com123 slides include: Exploring the critical elements of good communication, different methods of communication, keys to effective listening, 6 slides on listening techniques, improving your listening, asking vs. telling, barriers and gateways to communication, effective business communication, why attending is important, responding to content, posturing and observing and feedback, nonverbal communication, including eye contact, language barriers, how to's and more. Royalty Free - Use Them Over and Over Again.