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Premium member Presentation Transcript Challenging Employees: Challenging EmployeesThe Process (1 of 6): The Process (1 of 6) Report the problem. www.readysetpresent.com Page 2Program Objectives (1 of 2): Program Objectives (1 of 2) Be able to locate and identify difficult employees. Learn that every employee has a unique way of completing tasks, and learn how to gel everyone’s abilities. Learn how to deal with a continually troubling employee. www.readysetpresent.com Page 3Program Objectives (2 of 2): Program Objectives (2 of 2) Understand what is expected and how to work more effectively in the office environment. Learn the tools that allow for constructive feedback and more productive employees. www.readysetpresent.com Page 4Definition: Definition Someone who, whether consciously or subconsciously, disrupts or hinders the advancement of productivity in the work place. www.readysetpresent.com Page 5People Aren’t Difficult, They Are Different: People Aren’t Difficult, They Are Different Employees at all levels may feel insecure and under pressure to perform. More dissatisfaction amounts to more difficult people. Dissatisfaction: Can cause the loss of clients. Can slow down productivity. Can cause absenteeism to increase. www.readysetpresent.com Page 6Being Objective: Being Objective Being objective is very important because… It prevents favoritism. It ensures that personal dislike is not affecting judgment. It ensures that the employee is evaluated on the basis of performance standards. It prevents legal issues. It prevents emotions from clouding judgment. www.readysetpresent.com Page 7Certain Personality Types: Certain Personality Types The Bull www.readysetpresent.com Page 8Certain Personality Types: Certain Personality Types The Time Bomb www.readysetpresent.com Page 9Certain Personality Types: Certain Personality Types The Stone Wall www.readysetpresent.com Page 10Other Personality Types (3 of 6): Other Personality Types (3 of 6) The Grenade (Much like the Time Bomb): Explodes into uncontrolled ranting and raving after an initial calm. The Know-it-All: Has a low tolerance for correction and contradiction. www.readysetpresent.com Page 11Benefits of Good Feedback (1 of 2): Benefits of Good Feedback (1 of 2) Overcomes the barriers of confrontation and defensiveness Strengthens trust, improves morale, and increases productivity Recruits employee participation in setting future goals www.readysetpresent.com Page 12Fixing the Problem: Fixing the Problem What Managers Must Do www.readysetpresent.com Page 13Responsibility: Responsibility A Manager Has The Authority To: Direct or control. Exert control. Utilize authority, discipline, or persuasion. Supervise, or carry on. www.readysetpresent.com Page 14Responsibility: Responsibility A Manager Has The Authority To: Direct or control. Exert control. Utilize authority, discipline, or persuasion. Supervise, or carry on. www.readysetpresent.com Page 15Controlling Your Anger: Controlling Your Anger www.readysetpresent.com Page 16Increase Enthusiasm: Increase Enthusiasm www.readysetpresent.com Page 17PowerPoint Presentation: What is your next step? www.readysetpresent.com Page 18PowerPoint Presentation: Download “ Challenging Employees ” PowerPoint presentation at ReadySetPresent.com 149 slides include : 12 points on objectivity, 4 types of intent, slides on the 5 different personalities: the bull - the fox - the time bomb - the whiner - and the stone wall, with their qualities and 8 points on specific strategies for dealing with each, 10 other personality types, 6 points on dealing with generally difficult people, 18 quick tips on dealing with challenging employees, 6 Q&A slides on dealing with difficult situations, 17 points on giving feedback, slides on giving and receiving feedback, 7 slides on the key aspects of giving feedback, 4 slides on constructive feedback skills, 6 slides on the problem fixing process, 4 slides on termination, 6 points on enforcing work rules, 6 slides on controlling anger, 9 points on controlling anger, and 9 techniques on increasing employee enthusiasm, 16 steps on employee management and action plans and much more. Royalty Free - Use Them Over and Over Again. Updated & Expanded 2013 Now: more content, graphics, and diagrams www.readysetpresent.com Page 19 You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.