Dana May Casperson PP

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Slide1: 

2005 Conclave Toronto Canada June 26-28, 2005

Power Etiquette your ticket to professional success: 

Power Etiquette your ticket to professional success June 27, 2005 Presented by DANA MAY CASPERSON THE POWER ETIQUETTE GROUP Santa Rosa CA www.PowerEtiquette.com

“Manners are courtesy and thoughtfulness in action.”: 

“Manners are courtesy and thoughtfulness in action.” Dana May Casperson

Power Etiquette Tools: 

Power Etiquette Tools Handshake Proper Introductions Electronic Communication Phone-ittude Wardrobe Dining Skills International Understanding Personal Style

Manners are 80% common sense and 20% kindness.: 

Manners are 80% common sense and 20% kindness.

Power Etiquette: What You Don’t Know Can Kill Your Career: 

Power Etiquette: What You Don’t Know Can Kill Your Career

“Power is nothing unless you can turn it into influence.”: 

“Power is nothing unless you can turn it into influence.” Condoleeza Rice

Tips for Professional Success: 

Tips for Professional Success

The Handshake: 

The Handshake Facing Allow 14-18” space bubble Smile

Introductions: 

Introductions Are about Honor and Respect Mention higher ranking person first Mention senior person’s name first Use first and last names

Avoid being an Online Knucklehead!!: 

Avoid being an Online Knucklehead!!

Answer e-mail: 

Answer e-mail Check daily. Respond within 48 hours. Start your reply message at the top. An E-message is “public.”

Netiquette Tips: 

Netiquette Tips Don’t use all CAPS. Fill in the subject line. Avoid emoticons   :) : ( Avoid colored & script text. Use “return receipt” only when necessary. Do not indent. Leave a space between paragraphs. Do not give out personal contact information w/o permission.

Ignorance is not bliss!: 

Ignorance is not bliss!

Plan Your Wardrobe: 

Plan Your Wardrobe Determine your body type and lifestyle needs.

Grooming is noticed!: 

Grooming is noticed!

SMILE & LAUGH: 

SMILE & LAUGH A smile can brighten an otherwise dull day for someone! Use yours often! Laugh each day.

Body Language : 

Body Language Your posture speaks louder than your words.

Words, Words, Words: 

Words, Words, Words The power of your words cannot be measured.

Slide21: 

“One kind word can last a lifetime” From a fortune cookie

Dining with Confidence: 

Dining with Confidence Entertain clients and enjoy a great meal, interesting conversation, and seal the deal at the meal.

70% of all business is finalized at the dining table. Are you prepared to be your professional best?: 

70% of all business is finalized at the dining table. Are you prepared to be your professional best?

Plan ahead: 

Plan ahead Select location carefully the restaurant and table location Arrange for payment before the meal Order easy to eat food Enjoy the conversation Leave time for business talk

Where do you seat your guests?: 

H G Friendly G H H Awkward eye contact H H G Convenient eye contact G H Confrontational Friendly but awkward G H Where do you seat your guests?

Seating arrangement: 

Seating arrangement H 1st 2nd 3rd 4th H-1 H-2 1st 2nd 3rd 4th

Seating Arrangement: 

Seating Arrangement H 1st 2nd 3rd 4th 5th 6th 7th 8th Host needs to see all guests & be able to signal the wait staff.

International: 

International Etiquette & Protocol

Thailand: 

Thailand

Thais view Westerners as: 

Thais view Westerners as Big, hairy, clumsy, and smell like meat. Ill mannered, barbaric, hotheads. Talk too loud & lose their tempers. While friendly, they care more about facts, figures & profits. Women are pretty but dress immodestly.

Do’s and Taboo’s: 

Do’s and Taboo’s Don’t touch heads. Don’t show feet. Speak quietly, walk softly, gesture gently. Listen and Wait. Physical space, social space. Respect Monarchy. Honor religious protocol. You’re Nobody’s Great White Rajah.

Dress & Appearance: 

Dress & Appearance Personal hygiene and cleanliness are valued. Clothing is a measure of status. Wear conservative dark business attire (not black). Temple protocol. No tank tops or shorts

Slide36: 

France

The French see Americans as: 

The French see Americans as Naïve. Conformists (all wear jeans & sneakers). Carry backpacks. Are boring (because they always smile). Uniformed about the world. Loud. Money hungry. Obsessed with physical fitness.

Tips for negotiating with the French: 

Tips for negotiating with the French Be totally prepared. Mention you have looked elsewhere. Never take notes. Try flattery. Be tactful.

There’s a whole lot of shakin’ going on in France: 

There’s a whole lot of shakin’ going on in France Shake hands often. When entering a room . When leaving a room. With everyone you meet. It shows respect and personal recognition. Always accompany the handshake with a personal greeting.

Puerto Rico: 

Puerto Rico

Slide41: 

Although Puerto Rico is part of the USA, it is a country of its own. It has more of a Caribbean culture than mainland USA.

Business Cards: 

Business Cards Given after the handshake. Have USA country code with telephone number. Take time to read it before putting it away.

Gestures : 

Gestures This means 2 Never point

“OK” gesture: 

“OK” gesture In USA means “A Okay.” In Latin America means “Screw You.” In France means zero or worthless. In Japan means money.

Don’t Touch in:: 

Don’t Touch in: Japan USA & Canada England Scandanavia Australia Estonia

Touch in:: 

Touch in: Middle East countries (not mixed gender!) Latin countries Italy Greece Spain & Portugal Some Asian countries

Middle ground for Touch: 

Middle ground for Touch France China Ireland India

World Trade Press Novato CA: 

World Trade Press Novato CA

Power Etiquette: 

Power Etiquette “The power skills for you to open doors that money cannot.” Dana May Casperson

The Power Tips for Making Etiquette Your Ticket to Success: 

The Power Tips for Making Etiquette Your Ticket to Success